Squire

• Design, build, and debug the highest-impact pipelines, connecting our business systems, including CRM, billing, and internal platforms to our Snowflake warehouse, in both directions • Own the data strategy and architecture across a multi-year horizon, while maintaining deep, hands-on familiarity with the systems and their edge cases • Establish technical direction and standards for pipeline design, data modeling, and data quality across the org; personally build and ship the highest-risk or most ambiguous work • Build, structure, and lead a growing Data organization of 5+ across Data Engineering, ML Engineering, and Analytics • Own headcount planning, hiring strategy, and budget for the Data organization • Partner with the Chief Product and Technology Officer and cross-functional leaders to translate company strategy into data contracts and platform investments • Lead audits of existing integrations and automations, and determine what should be replaced and how that work should be prioritized • Champion AI and automation enablement company-wide, ensuring agents and LLM use cases are built on a trusted data foundation, while remaining hands-on in building select enablement capabilities

• Own the end-to-end onboarding experience, managing account timelines, deadlines, and customer milestones from handoff through launch. • Deliver high-quality customer training across phone, video, and in-person channels, tailored to each customer's operational needs. • Qualify customer requirements and guide them through technical implementation and platform setup. • Conduct structured post-launch check-ins to reinforce customer confidence, validate operational readiness, and drive early product adoption. • Proactively identify and resolve onboarding risks, blockers, and customer issues before they escalate. • Educate customers on how to effectively use SQUIRE day-to-day, supporting long-term adoption and business success. • Maintain accurate records of account progress, timelines, and implementation notes across Salesforce and internal systems. • Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure a seamless customer experience. • Surface patterns and feedback from onboarding to help continuously improve the process.

Senior Product Designer Buenos Aires PDE – Product Design / Contractor / Hybrid WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs. For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. ABOUT THE ROLE As a Senior Product Designer at SQUIRE, you will lead key design initiatives for our suite of barber management and booking products, tackle complex workflows, and solve nuanced problems with big impact. Starting on the consumer-facing Client Growth team, you will need to carefully balance the needs of barbers, their clients, and SQUIRE as a business. Regular user testing will be essential and require close collaboration with outside teams. Alongside the entire Design team, you'll also contribute to the evolution of our design systems and processes, including how AI is affecting how we work. Reports To: Director, Product Design Location: Buenos Aires, Argentina - Hybrid Type: Contract JOB DUTIES AND RESPONSIBILITIES - Drive the design of critical product features from concept to delivery - Partner with researchers and stakeholders to solve complex design challenges - Collaborate with Product Managers and Engineers through Claude and Figma Make prototypes - Work with the Design team to evolve our process alongside increasingly sophisticated AI tools, without sacrificing our ability to be creative - Guide efforts to map and clarify abstract systems and workflows - Contribute to the scalability and evolution of the design system - Work closely with the Product and Marketing communications team to organize and conduct qualitative usability testing - Translate abstract systems or flows into intuitive diagrams for group discussion and decision making - Provide assets to outside teams that further marketing and customer engagement efforts REQUIREMENTS & QUALIFICATIONS - 5+ years of experience in a product design role or similar - Advanced proficiency in Figma - Experience and eagerness in using Figma Make and Claude (or other AI tools) for rapid prototyping and advanced interaction design - Experience using AI tools for divergent discovery, information gathering (with verification), or other uses in the digital product development process - Experience crafting B2C products and consumer-grade experiences for diverse audiences - Examples of successfully conducting usability studies, A/B testing, or other data-based approaches to optimizing user flows and design experiences - Strong expertise in abstract flow and systems mapping - Deep understanding of interaction design principles and usability testing - Experience implementing and/or evolving design systems in a scalable way - Incorporation of accessibility standards (i.e., WCAG 2.2) in your design process - Basic technical understanding of how digital applications work (FE vs. BE, Native vs. Web, how 3rd-party integrations may work, etc.) - Experience with mobile app (phone and tablet) and responsive web app design Candidate must also be...: - Based in Buenos Aires - Available to work on-site in our office in CABA two days a week (Tuesdays and Thursdays) NICE TO HAVE - Exceptional storytelling and communication skills to advocate for design decisions - Leadership and mentorship skills to support team growth - Deep empathy for end-users and the ability to align design decisions with their needs - Strategic thinking to balance business goals with user-centered solutions - Curiosity and adaptability in solving complex design challenges - Comfortable working with a growing team and evolving process NOT REQUIRED BUT USEFUL - Advanced understanding of how digital applications work, particularly working within React Native - Experience working with/within the barbering community or self-care industry - Portfolio demonstrating advanced understanding of mobile design, including how a complex product must gracefully adapt between desktop, phone, and tablet Interview Accommodations SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request. Equal Employment Opportunity SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pay Transparency Nondiscrimination Provision SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Handle inbound cancellation and downgrade requests, identifying root causes and executing save strategies aligned with policy and commercial guardrails. • Engage escalated customers who are at risk of churn due to product confusion, perceived value gaps, or operational friction. • Support inbound upgrade requests, ensuring customers understand plan value and feature differences. • Conduct follow-up outreach after upgrades to drive early adoption and reduce post-purchase churn. • Provide practical, outcome-oriented guidance: not just how features work, but how customers know features are working for them. • Act as a trusted product translator during retention, upgrade, and adoption conversations. • Deliver video-based training sessions ad hoc as needed to achieve product adoption. • Reinforce self-service resources and best practices to reduce future friction and support dependency. • Partner with Support, Customer Success, Product, and Ops to refine save motions, upgrade experiences, and adoption workflows. • Contribute feedback on where automation can replace or augment manual outreach as volume and maturity increase.

• Manage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience aligned with their desired outcomes. • Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement. • Build and maintain strong customer relationships through proactive account management and outcome-focused strategies. • Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience. • Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that elevate the customer experience. • Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty. • Contribute to a culture that inspires the organization to keep our customers at the center of everything we do.

• Respond promptly to customer inquiries through chat, email, and phone. • Troubleshoot and resolve common technical and account-related issues. • Escalate complex cases to Tier II or other departments as needed. • Maintain accurate and detailed records of customer interactions and resolutions. • Develop a strong understanding of SQUIRE’s products and services to provide effective support. • Deliver excellent service by ensuring a positive and professional customer experience. • Identify recurring issues and share feedback with the team to improve processes. • Contribute to maintaining and updating internal knowledge base articles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SQUIRE is looking to bring on a Social Media Manager to own the company’s social presence end-to-end. This role will define the strategy, create and publish content, engage with the barber community, and serve as a frontline connection between SQUIRE and its customers. This role requires the individual to be both strategic and hands-on in order to develop content that educates, entertains, and builds meaningful relationships in order to establish SQUIRE as the most trusted brand in the barber industry. - Define SQUIRE’s social media strategy across: Instagram, TikTok, Facebook, X / Twitter, and YouTube (short-form and long-form, as appropriate) - Own content planning, calendars, posting cadence, and optimization - Stay on top of platform trends, formats, and algorithms - Create and publish a wide range of content, including: - Customer stories and spotlights - Product announcements and feature launches - Educational content and best practices - Industry facts, stats, and insights - Behind-the-scenes and culture content - Short-form video optimized for TikTok and Reels - Actively monitor comments, DMs, and mentions - Respond to customer questions in a timely, on-brand way - Route inquiries to Sales, Support, or other internal teams as needed - Surface trends, feedback, and insights from social back to the broader team - Make it easy for SQUIRE employees, Barbers, and Shop Owners to participate in social content and amplification - Build simple systems and playbooks for: - Employee advocacy - Customer UGC and testimonials - Reposts, collabs, and creator partnerships - Track and report on performance across platforms - Optimize based on engagement, reach, and growth - Experiment with new formats, creators, and content types Qualifications - 5+ years managing social media for a brand or company - Proven experience creating content that drives real engagement - Experience owning social strategy, not just posting execution - Bonus: experience in SaaS, beauty, barbering, wellness, or similar industries Requirements - A social media native — you understand platforms intuitively - Comfortable being hands-on with content creation - Strong writer with a great sense of brand voice - Creative, curious, and always experimenting - Highly organized and consistent - Experience creating short-form video content - Strong instincts for what will resonate with creators and SMB owners - Experience handling customer conversations publicly and privately - Ability to collaborate cross-functionally with Sales, Support, Marketing, and Product Benefits - Base Salary ($90,000 - $120,000) - New hire stock grant - 100% employer paid medical, dental, and vision insurance for you and your dependents - 401K plan with company contribution - Generous PTO and Parental Leave policies

• Own Social Strategy & Execution • Define SQUIRE’s social media strategy across: Instagram, TikTok, Facebook, X / Twitter, and YouTube (short-form and long-form, as appropriate) • Own content planning, calendars, posting cadence, and optimization • Stay on top of platform trends, formats, and algorithms • Create Engaging, High-Quality Content • You will create and publish a wide range of content, including: • Customer stories and spotlights • Product announcements and feature launches • Educational content and best practices • Industry facts, stats, and insights • Behind-the-scenes and culture content • Short-form video optimized for TikTok and Reels • Engage With Customers & Community • Actively monitor comments, DMs, and mentions • Respond to customer questions in a timely, on-brand way • Route inquiries to Sales, Support, or other internal teams as needed • Surface trends, feedback, and insights from social back to the broader team • Enable Employees & Customers to Participate • Make it easy for SQUIRE employees, Barbers, and Show Owners to participate in social content and amplification • Build simple systems and playbooks for: • Employee advocacy • Customer UGC and testimonials • Reposts, collabs, and creator partnerships • Measure & Improve • Track and report on performance across platforms • Optimize based on engagement, reach, and growth • Experiment with new formats, creators, and content types

• Define and lead the strategy, operating model, and evolution of SQUIRE’s centralized enablement function • Lead a team of Enablement Managers and serve as a strategic advisor to executive leadership • Own onboarding, product and launch readiness, skills development, coaching frameworks, communications, knowledge management, and AI-powered productivity systems • Define and own KPIs tied to quota attainment, ramp time, win rates, product adoption, lifecycle expansion, and execution consistency

Role Description We’re looking for a Staff Product Manager to own and evolve the end-to-end client booking experience across web and mobile. The booking experience is the front door to SQUIRE. It drives first impressions, repeat usage, and directly impacts business performance across our platform. As we expand into new verticals and AI-powered workflows, this role ensures booking remains intuitive, trustworthy, and high-converting. This is a senior individual contributor role with broad ownership. You will lead strategy and execution across discovery, booking flows, and rebooking - balancing client experience, business outcomes, and platform scalability. Qualifications - 7+ years of product management experience - Direct experience building booking, reservation, or scheduling products at scale - Proven track record improving conversion or retention in B2C environments - Strong product judgment across UX, systems, and business impact - Experience in B2C or B2B2C platforms - Ability to influence cross-functional teams without direct authority Requirements - Define and drive the multi-quarter vision for client booking - Own discovery, booking flows, checkout, confirmations, cancellations, and rebooking - Ensure experiences scale across geographies, shop types, and future verticals - Make clear tradeoffs across UX quality, performance, and business goals - Deeply understand client behavior and friction across the booking funnel - Improve conversion, rebooking, and retention through data and experimentation - Elevate trust, clarity, and reliability across critical booking moments - Partner closely with Engineering and Design to ship performant, high-quality consumer experiences - Translate strategy into clear requirements and measurable outcomes - Collaborate with Lifecycle, Marketing, and Data to ensure launches drive impact - Own key metrics including conversion, rebooking rate, funnel drop-off, and client retention - Establish clear learning goals and remain accountable to outcomes - Thoughtfully leverage AI and automation to improve discovery and confidence in booking Benefits - Base Salary ($170,000 - $190,000) - New hire stock grant - 100% employer paid medical, dental, and vision insurance for you and your dependents - 401K plan with company contribution - Generous PTO and Parental Leave policies