Dining Specialist - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level We are looking for someone passionate about the restaurant industry with extremely strong existing knowledge and relationships with some of the best restaurants in the major US markets. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene. General Responsibilities: Communicating with clients, restaurants, and team members to deliver primetime reservations at the best restaurants in major US markets Sourcing ideas for content to submit to our content team on a weekly basis Develop new relationships with restaurants and nightlife venues in major US markets What we are looking for: Experience working with high net worth clients Strong knowledge of the major US markets dining industry Strong existing relationships with top-tier restaurants Experience building relationships and partnerships with dining and nightlife venues Entrepreneurial, problem-solving attitude Excellent, clear, and effective verbal and written communication skills Experience working in a collaborative and transparent environment Ability to work in high-pressure environment with tight deadlines Flexible working hours - available to work on evenings and weekends Basic Qualifications: Preferred Qualifications: 2+ years of fine dining hospitality experience in major US markets At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I Richmond, VA: $56,800 - $64,800 for Premium Customer Agent I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Concierge Specialist, Gen Ops - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level. General Responsibilities: Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods. Sourcing content ideas to submit to our Content Team on a weekly basis Completing end-to-end member requests What we are looking for: Adaptability and multitasking 'Yes first' mentality General knowledge of high end experiences, luxury goods, and restaurants Experience working with high net worth individuals and clients Entrepreneurial, problem-solving attitude Excellent, clear and effective verbal and written communication skills Experience in a collaborative and transparent environment Ability to work in high-pressure environment with tight deadlines Flexible working hours - available to work on evenings and weekends Basic Qualifications: Preferred Qualifications: 2+ years of experience in Luxury hospitality At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I Richmond, VA: $56,800 - $64,800 for Premium Customer Agent I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Dar seguimiento a la administración del producto, proyectos y planes orientados a las metas del área de captación del banco. • Ser el puente estratégico entre áreas comerciales, tecnología, operaciones y negocio para asegurar que el producto evolucione y se mantenga competitivo. • Orientar al área comercial, ventas, UI y equipos involucrados sobre el producto, sus características, comisiones, proceso de contratación y sus mejoras. • Identificar oportunidades de mejora y generar requerimientos al área de TI para optimizar el proceso de originación del producto de captación. • Actualizar y gestionar las tasas del producto conforme a las necesidades del negocio y el entorno financiero. • Dar seguimiento a planes de atención y remediación de incidencias en los sistemas relacionados con captación. • Apoyar en la implementación de estrategias establecidas para fortalecer y escalar el producto. • Ejecutar pruebas funcionales de los desarrollos solicitados para mejoras o innovaciones del producto de captación. • Asegurar cumplimiento normativo aplicable en materia bancaria y financiera. • Colaborar con áreas multidisciplinarias para que el producto mantenga una experiencia fluida, segura y orientada a las metas de captación.

• With our partners, you will build a solution strategy to grow revenue by differentiating our core credit solutions from market competitors. • Identify improvement opportunities in product operations such as onboarding or delivery, and work with cross-functional teams to provide excellent customer experience. • Engage at senior leadership levels within Experian and our partners, clients and resellers to promote our product strategy and earn confidence in our ability to implement. • Collaborate with partners on go-to-market strategy, joint selling efforts and product training for Experian Sales teams • Work with multiple Experian teams, product management teams, and external partners to ensure these services are positioned according to other Experian capabilities and platforms • Apply market intelligence and P&L analysis against product investments to establish priority and support our sales team to identify target accounts and markets, driving adoption. • Understand and maintain the compliance guardrails for your products, adapting to a broad range of companies from startups to credit unions to large, established financial institutions, GSEs, regulators and resellers • Develop sales training and selling materials based on Return on Investment and how Experian can solve client challenges • Conduct Voice of the Customer engagements, and lead product messaging and positioning • Leverage existing and grow new relationships with industry participants, organizations and associations • You are available to travel (up to 15%) to represent Experian with clients, at conferences or for internal meetings.