Sourcewell

• The Senior Account Executive is responsible for generating revenue by representing Sourcewell’s Enterprise Solution team • Reach profit and margin goals by developing strong relationships with key and targeted agency accounts and serving as a trusted advisor • Actively involved in the management, retention, and growth of assigned agency accounts • Represent Government Accounts at internal and external meetings • Manage and develop important agency relationships with guidance from senior colleagues • Develop and implement a relationship management plan for existing accounts to identify and build relationships with relevant decision-makers and influencers within the organization and to enable effective two-way flow of information and resolution of issues • Manage ongoing relationships with identified agency segments to ensure their needs are met • Use personal expertise to identify the complex standard solutions offered by the organization that meet the agency's needs • Present solutions to the agency with a clear rationale and explanation of the solution alignment with the agency's objectives • Set clear objectives for each call or meeting and tailor standard materials to make presentations to decision-makers and influencers within the agency • Assist with the development of internal communications and work collaboratively with colleagues • Identify potential accounts by obtaining information, referrals, and recommendations from existing accounts and other contacts

Role Description The Senior Technical Training Specialist is responsible for designing, developing, and personally delivering technical training and enablement programs for the Government Accounts team, with a primary focus on Salesforce CRM, Power BI, and related Government Accounts/data systems. This position creates scalable learning structures, training strategies, documentation, and delivery methods that improve tool adoption, process consistency, data quality, and operational effectiveness. - Support the identification of learning needs by analyzing performance and competence data to identify gaps in relation to required levels; recommend priorities for learning and development (L&D) interventions. - Design and develop content for training courses to fill gaps in established programs, and run complex or customized training courses to improve employee performance. - Identify product training needs and develop, design, and evaluate content for programs for specific areas to fill gaps in established programs. - Deliver training sessions or programs, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes. - Design and develop training courses or strands of a learning and development (L&D) program; incorporate specified L&D methodologies and delivery channels. - Help senior colleagues manage internal client and customer relationships by using relevant client systems. - Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements. - Help to prepare training for digital areas within existing programs. - Prepare and coordinate the completion of various data and analytics reports. - Create and maintain documentation to a high standard, and back up files to ensure instant recovery if problems occur. - Collate and analyze data using preset tools, methods, and formats. - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. - Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. - Other duties as assigned. Qualifications - Bachelor's degree in a related field OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years. - Two (2) years of demonstrated experience in professional training, or related roles. - Experience working in a business environment. - Experience using, supporting, or training users on Salesforce CRM, Power BI, reporting tools, data systems, CRM systems, or similar business technology tools. - Experience developing or delivering training, documentation, work instructions, job aids, or user support materials. - Strong communication skills with the ability to explain technical concepts, business processes, and data practices to non-technical audiences. - Strong analytical, problem-solving, organizational, and customer service skills. - Experience serving internal or external customers. Requirements - Three (3) or more years of experience in technical training, business systems enablement, Salesforce CRM, reporting, data management, account service, client relations/development, or other directly related experience. - Experience designing learning paths, training strategies, workshops, office hours, eLearning, microlearning, or blended learning experiences. - Experience with adult learning principles, instructional design, change adoption, or user enablement. - Experience with Salesforce administration, Salesforce reporting, Power BI, CRM systems, or data visualization tools. - Experience developing SOPs, standard work instructions, job aids, training materials, or knowledge management content. - Familiarity with data governance, data quality, data definitions, source-of-truth practices, or data stewardship. - Experience partnering with subject matter experts to create real-life examples, business use cases, or scenarios. Benefits - This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures. - Must be able to meet travel requirements for this position, which is approximately four (4) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. - Full time position. - Regular scheduled hours: 40. Company Description At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016. - Seek. Be curious. - Empower. Be accountable and liberate others. - Impact. Be a difference maker.

Role Description The Senior Brand Manager is responsible for planning and executing marketing and communications strategies to support our mission and programs. This position will assume substantial delegation authority from Marketing leadership to lead all aspects of the strategy for specified areas, including the effective utilization of outsourced talent as necessary to achieve organizational goals. Primary responsibilities of this position include: - Creating and executing strategies for brand management and revenue generation. - Maintaining a favorable public image and organizational communication. - Effective promotion of all Sourcewell services. Essential Duties and Responsibilities: - Manage brand(s) and coordinate brand support activities, using brand tracking and/or performance analysis to inform future brand activities. - Assist in achieving brand positioning, and lead on contributing ideas to brand plans. - Develop and deliver marketing campaigns across all media to support the business plan. - Develop and/or deliver a plan for an individual brand under guidance from senior colleagues. - Coordinate a comprehensive area of process to distinguish product/program positioning, analyzing market trends, and studying competitors. - Interpret the strategic marketing need and identify solution recommendations to business problems at a business unit level. - Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework. - Develop stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns to support the communication of business information and decisions. - Guide the building of collaborative relationships in a complex setting, strengthening both internal and external networks, facilitating collaboration, and fostering mutually beneficial partnerships across the full extent of the value chain. - Coordinate activities of subcontractors and vendors and act as their primary point of contact while working within an established contract to deliver successful advertising, promotion, and other marketing campaigns. - Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems. - Support the collection of data and participate in reviews of marketing activities to identify opportunities for improvements. - Plan and deliver small projects or workstreams, using an appropriate project management methodology to give assurance that intended outcomes are achieved. - Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization. - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. - Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. - Other duties as assigned. Qualifications - Bachelor's degree in marketing, public relations, or communications OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years. - Three (3) years demonstrated industry experience, including: - Experience with brand management. - Experience developing and implementing a marketing plan, organizational communication strategy and/or public relations strategy. - Experience in strategic planning. - For Senior Brand Manager: - Six (6) years demonstrated industry experience, including: - Two or more (2+) years of demonstrated experience with brand management. - Two or more (2+) years of experience developing and implementing a marketing plan, organizational communication strategy and/or public relations strategy. - Two or more (2+) years of experience in strategic planning. Requirements - Candidate must reside within the State of Minnesota to be considered for this role. - This is a remote position, within the state of Minnesota, and is subject to Sourcewell's telecommuting policies and procedures. - On occasion, may be asked to travel to Staples, MN for meetings, professional development or team activities. Up to two to three (2-3) times per year. Notice will be given ahead of time. Benefits - Collaboration, respect, and belonging are the core of who we are. - Paid volunteer time for staff. - Support for one another to do our best work. - Recognized by Top Workplaces annually since 2016.

• Manage an account team for a assigned region. • Use personal expertise to identify complex solutions that meet the agency's needs. • Present solutions to the agency with a clear rationale and explanation. • Develop and implement relationship management plans for existing agency accounts. • Manage ongoing relationships with identified agency segments. • Ensure quality service and growth by managing a portfolio of complex agency relationships. • Enter client information into the CRM system. • Provide specialized training or coaching to others throughout the organization. • Motivate people to achieve local business goals. • Deliver a budget for an area of the organization or conduct complex analyses on budget progress.

• Effectively manage supplier/client interactions to ensure that profit and margin goals for this solution are met • Manage relationships with military installations and execute and monitor purchase order requests • Support the invoicing, payment, and order documentation processes • Participate in continuous improvement efforts for this solution • Represents the Military Installation Support team at assigned internal meetings • Other duties as assigned

• Provide operational leadership, analytical insight, and project management across the Ventures innovation lifecycle • Develop and execute project plans • Coordinate cross-functional teams • Ensure delivery of solution development initiatives • Partner closely with Ventures team members and leadership • Contribute data-driven insights including competitive analysis • Conduct research using primary data sources • Identify shortcomings in existing processes, systems, and procedures

Role Description The person in this position assists in providing leadership, management, financial accountability, compliance, planning, and oversight to the assigned Government Accounts team. This position is directly responsible for establishing and achieving Revenue and Margin goals for Cooperative Purchasing and other solutions. - Assist the Director in managing the Government Accounts team to achieve P&L (Revenue and Margin) goals. - Manage activities of assigned team members to achieve the P&L goals for the business unit. - Lead the development of annual Go-To-Market plans for assigned accounts to leverage the Agency Channel to drive Revenue and Margin. - Develop Revenue and Margin (expense) budgets for the assigned accounts to achieve assigned Revenue and Margin goal. - Manage the activities of assigned team members in the team. - Assist with leading the team by delegating authority to team members to conduct daily operations while providing oversight. - Manage the process of developing and maintaining strong relationships with participating agencies. - Manage a sales process that starts with client participant outreach through conversion, interest, consideration, and adoption. - Ensure that participating agency embracement increases by cultivating leads through intentional outreach strategies. - Deliver high touch support and meet service quality and timing goals for all inquiries. - Develop procedures to ensure positive agency experiences by providing accurate, high quality, consultative answers to agency questions. - Train the team on the details of Cooperative Purchasing or other solutions. - Develop Account Plans and conduct regular meetings with accounts to drive revenue. - Coordinate with the Cooperative Purchasing team to respond to inquiries received through suppliers. - Participate in projects to better understand the Voice of our Customers. - Recommend and implement changes to processes and procedures. - Lead processes to ensure that the team works collaboratively with other teams. - Lead training programs to ensure that the team follows best practices for engaging, developing, and growing accounts. - Supervise, develop, train, and mentor assigned staff. - Provide direction and actionable goals to ensure that the team understands how their performance impacts department, division, and organizational strategies and goals. - Work with Director of Government Accounts to identify staffing needs and ensure the team has appropriate headcount to support growth plans. - Manage hiring, training, and onboarding processes. - Pattern our values of Seek, Empower, and Impact to internal and external partners. - Develop and lead your team to become open, transparent, innovative, and collaborative with the Sourcewell team and external partners. - Represent Government Accounts at internal events, board meetings, and retreats. - Attend and present at conferences, trade shows, supplier meetings, client meetings, and other public events. Qualifications - Bachelor’s degree in a related field of study. - Five (5) years of demonstrated experience in sales management, P&L management, business development, account management, client relations/development, or other directly related experience. - OR Combination of post-secondary training, professional education, and related experience equivalent to nine (9) years. - Five (5) years of sales and/or sales management experience. - Five (5) years of public speaking or sales presentation experience. - Demonstrated experience leading people, projects, or teams. Requirements - Ten years of U.S. military service (preferred). - Previous experience with U.S. Army Installation Management Command (IMCOM) and/or Office of the Chief of Army Reserve (OCAR) and/or Commander, Naval Installation Command (CNIC) or Naval Facilities Engineering Systems Command (NAVFAC) (preferred). - Experience in change management and guiding organizations through evolving DoD priorities (e.g., lethality, sustainability, or resilience) (preferred). - Knowledge of Intergovernmental Support Agreements (IGSAs) (preferred). - Familiarity with Defense Federal Acquisition Regulations (DFARS) (preferred). - Knowledge of Department of Defense (DoD) funding allocation (preferred). - Comprehensive ability to understand Department of Defense (DoD) budgets and forecasting (preferred). - Understanding of military installation priorities (e.g., base operations, public works, single-family housing, renovations, minor construction, airfield and infrastructure management) (preferred). Benefits - Collaboration, respect, and belonging are the core of who we are. - Paid volunteer time for staff. - Support for one another to do our best work. - Recognized by Top Workplaces since 2016. Company Description This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures. Must be able to meet travel requirements for this position, which is approximately eight to ten times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Preference for this role will be given to candidates who reside in the Southeast region of the United States.

• Maintain relationships with agencies. • Work within established systems to generate new opportunities and ensure all demands are met. • Develop and implement an agency contact plan to communicate and engage with potential agencies to build new relationships. • Act as first point of contact for client queries and complaints and resolve them, referring complex issues to others and ensuring that the client receives an appropriate response. • Identify the solutions that best meet the agencies goals needs, use personal expertise to propose solutions, and present to the agency with clear rationale and explanation of how the solution aligns to the agencies objectives. • Set clear objectives for each agency; use standard materials to deliver presentations; and ask relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation. • Assist with the development of communications and work collaboratively to build strong external relationships and meet agency needs. • Identify potential accounts by obtaining information, referrals, and recommendations from existing accounts and other contacts and/or through participation at events. • Enter client information that has been gathered through research and/or through direct agency contact into the CRM system, to ensure that the organization has quality data to enable effective retention and organization development activities. • Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Responsible for planning and executing marketing and communications strategies to support our mission and programs. • Manage brand(s) and coordinate brand support activities. • Develop and deliver marketing campaigns across all media to support the business plan. • Coordinate a comprehensive area of process to distinguish product/program positioning. • Guide the building of collaborative relationships in a complex setting. • Execute a marketing plan for a particular product, service, or specialty area.

Role Description The person in this position works collaboratively within Enterprise Solutions to ensure that all clients are provided with a client-centric experience. This position communicates with participating entities, processes and administers account registrations, gathers insights, maintains accurate documentation within Salesforce and communicates information to support the Government Accounts team. - Communicates with clients using or interested in using Sourcewell’s enterprise solutions. - Confer with clients by telephone or via the web to provide information about products or services, obtain details about client inquiries and answer questions in a timely manner. - Listen actively to understand concerns of the public or potential clients and provide accurate, relevant, and timely responses. - Maintain records of client interactions including; recording details of inquiries, complaints, comments, and the actions taken. - Resolve client inquiries/complaints in an efficient and timely manner. - Refer unresolved client inquiries or complaints to internal teams and collaborates with these teams to escalate and resolve issues ensuring a seamless user experience. - Provide clients or potential clients with overviews of Sourcewell tools (i.e. Web site, Contract Directories, Buy Sourcewell, and other internal or external tools). - Confer with clients via online live chat, and answers basic inquiries. - Schedule agency account reviews with key accounts. - Manage account registrations. - Monitors the client e-mail inbox for inquiries and responds in a timely manner. - Processes unsubscribes resulting from mass communications and document accordingly. - Processes updated contact profiles for participants. - Reviews and verifies incoming account registrations from assigned lead source and determines qualification level. - Ensures accurate account contact information and account integrity. - Provides account verification to agencies, suppliers, and partners. - Meets user expectations by providing exceptional service and meet their needs. - Participates in continuous improvement efforts for the Account Specialist team. - Provide technical expertise, application administration, and training on Salesforce and other account related systems to the team. - Participate in the development of standard work instructions, policies, and procedures related to account processes. - Other duties as assigned. Qualifications - Associate's Degree in a relevant field AND one (1) year of experience in sales management, PYL management, business development, account management, client relations/development, or other directly related experience, OR a combination of related post-secondary and/or professional education/training and demonstrated relevant work experience equivalent to a total of three (3) years. - Experience working in a business environment. - Strong communication, problem-solving and organizational skills. - Experience serving internal or external customers. - For Senior Account Specialist: Associate degree in a relevant field AND two (2) years of experience in sales management, PYL management, business development, account management, client relations/development, or other directly related experience, OR a combination of related post-secondary and/or professional education/training and demonstrated relevant work experience equivalent to a total of four (4) years. Preferred Qualifications - Experience with Salesforce platforms, including Sales Cloud, Service Cloud, Case Management, or a comparable customer service/ticketing system. - Ability to work a regular schedule of 10:00 a.m. to 6:30 p.m. Central Time. - Availability to participate in onboarding and training during the first two months on a schedule of 8:00 a.m. to 4:30 p.m. Central Time. - Spanish bilingual skills. Location - This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures. - Must be able to meet travel requirements for this position, which is approximately three (3) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time. Full Time/Part Time - Full time Position Type - Regular Scheduled Hours - 40 Company Description At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. - We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016. - Our values: - Seek. Be curious. - Empower. Be accountable and liberate others. - Impact. Be a difference maker.