Snout

Role Description Snout is searching for a strategic and data-driven Growth Marketer (Demand Generation) based in the USA (preferably on the east coast) to own how Snout acquires, activates, and expands its clinic base while increasing average plans sold per clinic. This is a foundational growth marketing role with an opportunity to lead creative and data-driven experiments. You'll own the top and mid-funnel engine that feeds Business Development, Sales, and Clinic Success with high-intent clinics, while also supporting activation and expansion once they're live. This role blends demand generation, lifecycle thinking, and operational empathy in equal measure. If you're ready to own the funnel and shape the future of veterinary wellness, we want to hear from you! What you’ll do - Clinic Acquisition: - Drive inbound demand from qualified veterinary clinics via paid search, paid social, partner campaigns, and content syndication. - Build and optimize ICP-specific funnels for small clinics and multi-clinic groups. - Partner with Sales to align on lead quality, handoff, and conversion. - Activation Support (Post-Close Enablement): - Support the “Signed” to “Activated” journey with clinic-facing education, plan launch templates, and email/SMS campaigns Snout sends on behalf of clinics. - Partner with Clinic Success to identify friction points and build programs that reduce time-to-first-plan. - Expansion & Usage Growth: - Create programs that help clinics launch additional plans, increase monthly enrollment per clinic, and expand across locations or pet segments. - Support seasonal and lifecycle-based expansion motions including senior plans, add-ons, and multi-pet offerings. - Lifecycle & Experimentation: - Own experimentation across acquisition and early lifecycle stages: channel tests, messaging tests, and ICP segmentation. - Track performance across the full funnel, not just MQLs — including: activation rate, time to first plan, and expansion indicators. - Cross-Functional Collaboration: - Work closely with product marketing to ensure messaging consistency across all growth channels. - Partner with Clinic Success and CX teams to ensure growth programs support — not disrupt — the customer experience. - Align with Partnerships on co-marketing and referral programs. Qualifications - 4 - 8 years of experience in growth, demand generation, or lifecycle marketing. - Experience generating leads for B2B2C, marketplaces, SMBs, multi-location operators, or services-heavy businesses. - A data-driven individual with strong analytical instincts and empathy for non-traditional buyers. - Comfort operating in a Sales and Clinic Success assisted motion. - Bias toward action, testing, iteration, and strong decision making based on data. - Ability to travel on a quarterly basis. What will make you stand out - Familiarity marketing to veterinary, healthcare, or similarly regulated SMB or multi-location audiences. - Prior tenure at a seed or Series A/B startup in a nascent growth capacity. - A demonstrated history of measurable funnel impact: improved activation rates, compressed time-to-first-plan, or expansion metrics attributable to marketing programs. - Ability to design and execute ICP segmentation experiments and convert findings into channel or messaging strategy. Benefits - Day 1 medical/dental/vision benefits. - Flexible time off + 11 Snout calendar holidays. - Paid parental leave. Compensation $120,000 - $150,000 base salary.

Role Description Snout is searching for a strategic and empathetic Product Marketing Manager (PMM) based in the USA (east coast preferably) to own how Snout is understood, adopted, and championed by clinics. This is a foundational Product Marketing Manager role. You'll translate complex workflows — payments, wellness plans, clinic ops — into clear, emotionally resonant messaging and enablement that helps sales, CX, partnerships, and customers win. You'll sit at the intersection of product, sales, CX/CSM, and growth, shaping Snout's narrative from first touch through long-term expansion. Snout stands at a defining moment, where the right vision and voice will shape not just our brand, but the trajectory of our product. We are crafting a story rooted in authenticity, one that speaks to the full spectrum of clinics we serve, from independent practices to enterprise groups, and honors the real workflows and emotional realities that define veterinary care. A refined, cohesive messaging architecture will bring harmony to how we sell, onboard, and grow — weaving together content and close partnership with our Go-to-Market (GTM) teams into a seamless experience that earns trust at every turn. For the right person, this is a rare and meaningful opportunity to build something from the ground up, alongside a team deeply committed to the people and pets at the heart of everything we do. If you're ready to own a product narrative and shape the future of veterinary wellness, we want to hear from you. Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of qualifications including the first bullet. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you. Qualifications - 4 - 7 years of experience in Product Marketing, ideally in B2B SaaS, fintech, healthcare, or workflow tools - Experience in marketing to two sides of a marketplace (B2B+B2C or B2B2C) - Strong instinct for emotional and functional storytelling - Proven experience creating enablement that actually gets used - Comfort operating in ambiguity and building from zero to one - Clear writer who can balance warmth, clarity, and credibility - Ability to travel on a quarterly basis Requirements - Define and evolve Snout's core positioning across ICPs: small clinics (1–3 doctors), multi-clinic / enterprise groups, and partner-referred clinics (PIMS, distributors, MSPs) - Build clear ICP narratives, pain points, and value props rooted in real clinic workflows and emotional realities - Own Snout's messaging architecture — hero copy, value pillars, proof points, objections - Create and maintain sales enablement assets: pitch decks, one-pagers, objection handling, and competitive positioning - Partner closely with Sales, CX/CSM, and Partnerships to ensure messaging matches how Snout is actually sold and implemented - Arm CSMs with customer-facing materials that support onboarding, activation, and expansion - Build Snout's content spine: homepage + landing page frameworks, product narratives and "How It Works" explainers, and case study and testimonial templates - Translate customer stories into scalable proof — ACT lift, reduced staff burnout, increased preventive compliance - Ensure consistency across lifecycle touchpoints: website, sales, lifecycle emails, and clinic-facing assets - Develop deep empathy for veterinarians, practice managers, and front-desk teams - Synthesize insights from sales calls, onboarding sessions, and customer feedback into sharper messaging Benefits - Day 1 medical/dental/vision benefits - Flexible time off + 11 Snout calendar holidays - Paid parental leave Compensation $120,000 - $150,000 base salary

🐶 Our mission Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work. 🚀 The opportunity Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <50 employees. We’re on the lookout for an experienced and remote Manager, Customer Support based in the USA (Texas or Georgia) to help support our clients with their wellness plans. 💻 The role At Snout, we're looking for a Manager, Customer Support who thrives on solving tough challenges in a fast-moving tech environment and leading a team that handles tier 1, 2, and 3 support across phone, email, and chat. In this role, you'll own the full support function: people, processes, performance. You'll be both a player and a coach. You’ll step into escalations when needed, while also hiring, onboarding, and developing a team of Customer Support Specialists through call reviews, quality assurance, and ongoing performance feedback. This is more than a management role; it's a builder role at a company where your work will have a direct and lasting impact. You'll partner cross-functionally to resolve systemic issues, surface customer insights that shape our product roadmap, and help define what world-class support looks like at Snout. On the operational side, you'll drive the metrics that matter: CSAT, SLA, resolution time, and churn, while building the systems and infrastructure that make great support possible at scale. That means designing efficient workflows, optimizing tools, developing the SOPs, macros, and knowledge base content your team needs to deliver a consistently exceptional experience for pet owners and vet clinics alike. You'll also dig into ticket trends, run root cause analysis, and implement proactive improvements that reduce volume and friction over time. Apply today and help Snout grow while making a lasting impact on pets and the people who love them. Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you. 🛠 What you’ll do - Own daily support operations across phone, email, and chat, stepping in on escalations and complex cases as needed - Lead, coach, and grow a team of Customer Support Specialists through hiring, onboarding, performance reviews, and ongoing QA feedback - Build staffing plans to optimize coverage and reduce abandoned call rates - Track and report on key metrics (CSAT, SLA, resolution time, churn) while identifying ticket trends and driving root cause analysis - Develop and maintain SOPs, macros, and knowledge base content - Design scalable workflows, optimize tooling (HubSpot, Slack, Notion), and implement reporting dashboards to improve efficiency and reduce ticket volume - Partner cross-functionally to resolve systemic issues, surface customer insights, and advocate for product improvements based on support data 💡What we're looking for - 4+ years in customer support, with 2 years managing a team - Experience in a high volume support environment - Strong track record of improving metrics - Analytical with the ability to identify trends and drive improvements - Excellent coaching and leadership skills - Comfortable with tools like Hubspot, Slack, Notion etc. - Home office with reliable internet, webcam and microphone capabilities - Flexibility to work weekend shifts and travel once a quarter 🌟 What will make you stand out - Experience building a support function from scratch or scaling a team - Experience in fintech or healthtech - Experience implementing support tools or automations - Familiarity with QA frameworks and performance management systems - A proactive mindset and willingness to take ownership of issues from start to finish 💖 Why you should join Snout - Fast growing, venture capital backed technology company focused on improving access to veterinary care - Ability to have a meaningful impact from Day 1, where your voice and opinion matters - Unlimited potential to grow in your career, learn and expand your skillsets - Collaborative, flexible, and friendly culture ❌ Why this role might not be a fit for you - You aren't based in Texas or Georgia - You don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community - A fast-moving, startup culture feels overwhelming to you - You don’t enjoy helping clients and can’t handle dealing with negative or difficult clients - You’re uncomfortable juggling multiple priorities and wearing multiple hats - You aren’t comfortable with ambiguity and figuring things out as you go - You don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed 💸 Compensation - $80 000 - $90 000 base salary + bonus plan / $100 000 OTE ⚕️Benefits - Day 1 medical/dental/vision benefits - Flexible time off + 11 Snout calendar holidays - Paid parental leave

🐶 Our mission Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work. 🚀 The opportunity Snout is one of the fastest-growing wellness plan providers in veterinary care, trusted by clinics across the U.S. We just closed a $10M Series A and a $100M financing facility because millions of pets are quietly missing basic care, not from lack of love, but fear of the bill at the front desk. We're building the infrastructure that changes that, and we're looking for a Strategy and Operations Associate (remote, U.S. based) to partner directly with our Founder and CEO on cross-functional initiatives and investor relations. 💻 The role As a Strategy and Operations Associate, you'll be the CEO's hands-on partner and force multiplier, operating at the intersection of strategy, operations, and execution. You'll drive critical company initiatives, prepare executive level analyses and presentations for investors and the board, and ensure nothing falls through the cracks as we scale from Series A to B. This role requires someone who can seamlessly switch between building financial models, preparing board decks, managing strategic projects, creating playbooks, etc. It’s a bonus if you have experience managing legal conversations and compliance requirements (regulatory, PCI, SOC2, etc.) This is your chance to help turn our ambitious vision into reality by scaling and operationalizing departments at an early stage startup. You'll support our leadership team in securing any funding rounds or financing, and orchestrate cross-functional initiatives that move the business forward as an overarching project manager. You will navigate the full spectrum of business functions: from operations to marketing to finance to recruitment to legal/compliance, etc. where you’ll drive impact wherever the business needs you most. If you're motivated by outsized impact, energized by variety and velocity, and ready to be the strategic force multiplier that helps scale a mission-driven company — we want you on our team! Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of qualifications including the first bullet. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you. 🛠 What you’ll do - Partner directly with the CEO on strategic planning, decision-making, and execution of company-wide priorities, driving cross-functional initiatives from conception to completion as a project manager - Drive preparation of board materials, investor updates, and fundraising presentations, managing relationships with key investors, board members, and strategic partners - Work with finance to build financial models, create executive dashboards that translate complex data into actionable insights and strategic recommendations - Build playbooks and operationalize departments - Manage and coordinate legal requirements and compliance considerations like trademarking, regulatory, PCI, SOC2, etc. across strategic initiatives - Negotiate and secure vendor contracts 💡What we're looking for - 2+ years of experience in finance (investment banking or private equity strongly preferred) or startup operations - Strong analytical and data skills with proficiency in Excel/Google Sheets, financial modeling, and data visualization tools - Ability to drive impactful cross-organization projects to completion - Exceptional communication skills with proven experience creating polished, executive-level presentations and materials - Experience managing legal conversations and requirements - Entrepreneurial mindset with the ability to thrive in ambiguity, organize, prioritize, and drive results independently - Ability to travel a few times quarterly and is located nearby an airport 🌟 What will make you stand out - Completion of a Masters of Business Administration (MBA) program - Track record of managing investor relationships or experience in fundraising environments - Experience in veterinary, healthcare, fintech, or subscription-based business models - Familiarity with SQL, Tableau, or other advanced analytics tools - Prior exposure to Series A-C stage startups or venture capital - Experience supporting C-suite executives in high-growth environments 💖 Why you should join Snout - Fast growing, venture capital backed technology company focused on improving access to veterinary care - Ability to have a meaningful impact from Day 1, where your voice and opinion matters - Unlimited potential to grow in your career, learn and expand your skillsets - Collaborative, flexible, and friendly culture ❌ Why this role might not be a fit for you - Interacting with investors and C-suite executives feels intimidating to you - High-pressure situations with competing priorities and tight deadlines is not something you are used to - Data analysis, financial modeling, and building sophisticated spreadsheets aren't among your core strengths - You're most comfortable with clearly defined expectations rather than navigating ambiguity and pioneering new approaches - You don't live near an airport, are unable to travel quarterly 💸 Compensation - $120 000 - $150 000 base salary - Equity ⚕️Benefits - Day 1 medical/dental/vision benefits - Flexible time off + 11 Snout calendar holidays - Paid parental leave