Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. - Loans Funded: $30 billion in loans funded - Homes financed: 100,000+ projects funded for our customers across the country - Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods - Employees: Over 500 employees with competitive benefits and perks This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy. THE TEAM The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. PURPOSE OF THE ROLE As a Servicing Operations Specialist, you will be responsible for administrative components of loan servicing such as: Tax and Insurance Monitoring/review/payment, Partial Release Processing, and Insurance Claim Monitoring KEY RESPONSIBILITIES - Monitor and review borrower insurance (Hazard, Flood) and lender placed insurance documentation - Manage delinquent property tax review and payment process - Manage reconveyance, partial lien release, ADU Subordination, and CEMA request processes - Manage loss draft process, including release of insurance claim funds - Coordinate with borrower and other relevant stakeholders (e.g. custodian, investors) to resolve any issues with documentation (insurance, liens, reconveyance, etc) - Collaborate with other departments to provide a useful feedback loop for process updates - Resolve escalated issues or documents from Servicing and other departments - Document all customer interaction in Kiavi’s system of record - Requesting weekly collateral file releases from document custodian for PIF securitization loans - Functioning as a mentor and escalation contact for the Servicing Team relating to areas of expertise - Participate in monthly vendor calls to insure accountability to SLA’s and improve processes EXPERIENCE & QUALIFICATIONS: - Ability to rapidly context switch between insurance, taxes, lien releases, and other tasks throughout the day - Ability to detach and prioritize a large workload in order of importance and deadline - Familiarity with Google Suite and Microsoft Office, particularly Sheets and Excel - Experience with Salesforce preferred - 2-3 years prior experience in mortgage loan servicing or origination, and familiarity with industry jargon and terminology - Escrow or Insurance experience preferred - Title review experience preferred - Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved - In-depth knowledge of Tax, Escrow Analysis, Hazard Insurance, and Reconveyances preferred - Vendor management experience preferred Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $40,000 to $60,000 + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits. Benefits and Perks - Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost. - Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents. - Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary. - Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation. - Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager. - Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers. - 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested. Protect yourself from recruitment scams: - If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. - You will never be asked for payments of any kind during the process. - We also never communicate with candidates via Whatsapp at any point during the recruitment process. - We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter. - You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns. Kiavi is an Equal Opportunity Employer San Francisco Fair Chance Ordinance Police Code, Article 49 We use E-Verify to confirm the identity and employment eligibility of all new hires.

Role Description Manage all provider credentialing, recredentialing, and document and related data management processes for PacificSource, including Site and Medical Record Survey process for new and existing providers, and NCQA or other requirements and criteria. Collaborate with provider partners, internal customers, and other external constituents to ensure credentialing operations support key company objectives. Supervise and provide guidance to assigned staff. Participate in hiring process. Train and evaluate team member performance. Demonstrate effective leadership by developing teamwork and team support, managing change and encouraging innovation, building collaborative relationships, encouraging involvement and initiative, and developing increased vision and commitment to goals. Essential Responsibilities - Responsible for oversight, management, development, implementation, and communication of department programs. - Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports. - Collaborate with Credentialing Committee leadership to facilitate provider approval processes. - Develop annual budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed. - Proactively work with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. - Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities. - Actively participate as a key team member in Manager/Supervisor meetings. - Actively participate in various strategic and internal committees to disseminate information within the organization and represent company philosophy. - Provide oversight of staff including Team Leads and development of appropriate processes and templates necessary for execution of the key credentialing processes, including site surveys. - Direct oversight of travel and expenses processes related to the survey process. - Monitor practitioner profiles under strict confidentiality requirements. - Continually assess and improve Credentialing team processes, including use of Cactus and data management processes with other Provider Network teams (i.e. Operations). - Continually be aware of, assess, and improve the credentialing team’s profile with company leaders. - Develop and implement systems and procedures to ensure program criteria compliance pursuant to standards, guidelines, and requirements of various recognized accrediting bodies. - Resolve problems and issues for both credentialing and survey analysts as they arise. - Collaborate with all other departments throughout PacificSource. - Responsible for review of any appropriate HIPAA processes including contracting and various payors. - Develop and implement adequate programs and processes ensuring a complete credentialing program that meets or exceeds requirements. - Maintain open communication with practitioners relating to required credentialing and survey processes. - Develop and maintain team training to ensure up-to-date knowledge of required standards and guidelines for conducting the credentialing of practitioners that meets or exceeds organizational commitments to excellence through accreditation. - Maintain and negotiate delegated credentialing agreements included in the contracting process. - Engage in PacificSource leadership teams for positive organizational, regional, departmental, and team-based cultural impacts. - Coordinate business activities in support of proper accreditations (NCQA) for PacificSource. Supporting Responsibilities - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security. - Perform other duties as assigned. Work Experience - Minimum of five years health insurance experience with at least three years credentialing experience and three years of experience managing teams in a health care environment. Equivalent combination of education and experience may apply. Education, Certificates, Licenses - High school or equivalent required. Bachelor’s degree preferred. Knowledge - Knowledge of healthcare delivery, NCQA and HIPAA are essential. - Ability to gain knowledge of PacificSource policies and procedures. - Foster attitude of cooperation and professionalism with external and internal contacts. - Ability to identify problems and work toward problem resolution independently, seeking guidance as needed. - Attention to detail; ability to handle multiple tasks and prioritize effectively. - Must show initiative in approaching projects and day-to-day work. - Attendance at meetings beyond regular business hours is required. - Must be proficient in Word, Excel, Databases, and credentialing software programs. Environment - Work inside in a general office setting with ergonomically configured equipment. - Travel is required approximately 25% of the time. Skills - Accountable leadership - Collaboration - Data-driven & Analytical - Delegation - Effective communication - Listening (active) - Situational Leadership - Strategic Thinking Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $90,052.16 - $157,591.26 Our Values - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements - Stoop and bend. - Sit and/or stand for extended periods of time while performing core job functions. - Repetitive motions to include typing, sorting and filing. - Light lifting and carrying of files and business materials. - Ability to read and comprehend both written and spoken English. - Communicate clearly and effectively. Disclaimer This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

• Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff. • Educates providers regarding protocols for CISM services. • Find EAP providers for urgent appointment requests, management referrals, and crisis situations. • Assists with Telephonic Consultation Scheduling. • Conduct outreach calls for scheduled appointment telephonic consultations. • Conduct EAP Ad Hoc searches for EAC management referral cases. • Outreach EAP Participants to conduct an EAP Participant Survey. • Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more. • Process Critical Incident Provider Reimbursement forms for Accounts Payable. • Maintain all documentation for CISM requests and provider reimbursements. • Assist clinicians with administrative needs & 911 calls. • Complete assigned projects for process improvements.

• Oversee daily construction operations including project management teams, field leadership, and operational workflows • Ensure projects are delivered on schedule, within budget, and according to contract requirements • Establish operational standards, processes, and systems that improve project execution and efficiency • Lead construction teams across multiple concurrent projects and job sites • Monitor project budgets, schedules, and performance metrics across the company’s construction portfolio • Identify operational risks, cost issues, or scheduling challenges and implement corrective actions • Support project managers and superintendents in resolving complex construction challenges • Manage and mentor project managers, superintendents, and operations staff • Develop leadership pipelines within the construction management team • Recruit and build strong operational teams as the company continues to grow • Collaborate with executive leadership on operational strategy, resource planning, and long-term growth initiatives • Support business development and preconstruction teams by aligning operational capacity with backlog growth • Help scale operational infrastructure as the organization expands into new markets or project types • Review project financial performance including cost projections, profitability, and change order management • Partner with finance leadership to maintain strong project financial controls • Ensure operational decisions align with company profitability and revenue targets • Maintain strong safety standards and ensure compliance with OSHA and industry regulations • Promote a culture of jobsite safety, accountability, and operational discipline