Role Description Responsible for managing the partnership of one or more client accounts. For their allocated client account(s), the Client Network Manager is accountable for the development and performance of a Supplier Network through effective supplier management, supplier performance, communication, financial and metric analysis. Partners with Account Management, Operations and Sales to drive network utilization, customer and client satisfaction in support of company goals and department strategies. In conjunction with Director/Sr. Manager, work to continuously develop and maintain an overall supplier strategy for service categories. - Client Support (20%): - Act as the principal supply chain point of accountability for one or more client account(s) and develop strong relationships with mobility contacts and Sirva personnel working on the account(s). - Foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations. - Prepare supply chain input for allocated client(s)’ recurring client reviews and participate in and present during such reviews, as desired by Client Services. - Supplier Management (40%): - Perform end-to-end supplier management including researching, sourcing, selection, onboarding, ongoing analysis, price negotiation, contract management, continued training, performance management and quality for services, suppliers and locations related to allocated client account(s). - Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; Sirva products / services and sourcing updates. - Support the respective implementation and operations teams during initial implementation for dedicated account(s) as well as any future client project implementations. - Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement. - Develop and maintain strong relationships with suppliers while promoting company initiatives and values. - Support operations team members with supplier issues / escalations on all service lines that Sirva is engaged to manage for the allocated client(s) and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches. - Partner with appropriate internal resources, particularly Global Supplier Networks, to recommend recognition, probation and supplier termination where necessary and ensure effective new supplier set-up. - Work closely with Global and Regional Network Managers to manage / optimize supplier performance for allocated client account(s), providing input and / or participating in supplier performance calls, as appropriate. - Strategic Support (40%): - In conjunction with the operations Director(s) / client(s), support initiatives to maximize value, minimize cost and increase revenue by developing and implementing client specific supply chain strategy. - Understand, support and participate in delivering client strategic growth plan(s) for allocated corporate client account(s). - Consultatively and proactively work on initiatives and projects related to allocated client account(s), including cost savings; supplier innovations and value-add; client specific supplier communications; client specific supplier trainings; client and/or operations presentations and trainings. - Coordinate with Supplier Management team to conduct market research on market data/trends and provide interpretation and organization of data into report format with graphical illustrations of findings. - Provide support for RFPs, RFIs, and re-bids for allocated client account(s). Qualifications - Bachelor’s Degree preferred or equivalent work experience, Master’s degree a plus - CRP, GMS or CIPS certification a plus - Native/Fluent English verbal and written - Minimum 2 years’ experience in supplier management preferably in a global relocation business or similar industry - Experience in the relocation industry - Understanding of e-procurement systems - Professional verbal and written communication skills - Strong presentation skills across supplier and client settings - Decision Making, ethics, values and the ability to influence others - Results Driven - Ability to manage multiple projects and activities - Attention to detail, highly organized and deadline focused - Process oriented and ability to contribute to continuous improvement - Ability to quickly analyze, identify and implement opportunities and company initiatives for improvement and revenue growth - Ability to research companies and determine the best suppliers to reach out to for various projects - Ability to work autonomously and as part of a collaborative global team - Ability to respond resourcefully and constructively to new demands, priorities and challenges - Strong leadership and relationship management - Understanding of cross-cultural / global issues - Foster belonging and encourage authenticity, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation Benefits - Competitive salary and incentive plans - Workplace flexibility for a balanced work/life approach - Comprehensive benefits packages and wellness program - Generous company-paid vacation days and holiday time - Challenging, collaborative, diverse corporate culture - Ongoing opportunities for learning and career development