SilverAssist

Title: Family Contact Center Trainer Location: Remote Department: CARING 700 MANAGEMENT Job Description: Family Contact Center Trainer Employment Type: Full-Time | Remote POSITION SUMMARY The Contract Center Trainer is responsible for designing and delivering training programs that support the performance of our Family Advisor and support teams. This role owns the full training lifecycle: identifying needs, building content, facilitating sessions, and measuring results. Our Family Advisors help families find the right assisted living, memory care, or independent living community, often during periods of significant stress and urgency. The training built in this role needs to prepare them to do that work well. ESSENTIAL DUTIES AND RESPONSIBILITIES - Design and develop training curricula covering new hire onboarding, sales skills, community and care-type knowledge, and compliance requirements. - Build eLearning modules, video lessons, job aids, and assessments using professional authoring tools and AI-assisted content development. - Partner with subject matter experts to develop accurate, learner-ready content. - Create scenario-based training that reflects real Family Advisor conversations, including initial assessments, community recommendations, objection handling, and placement decisions. - Administer the company LMS, managing course assignments, learning paths, user groups, and enrollment workflows. - Track learner progress, completion, and assessment results, leveraging data and AI tools to surface insights on training effectiveness, and report findings to leadership on a regular basis. - Facilitate virtual training sessions including new hire orientation, skills workshops, and team development. - Provide individual and small-group coaching to reinforce training and address skill gaps. - Partner with managers to identify performance trends and adjust training accordingly. - Maintain training records and ensure content meets Fair Housing Act and HIPAA requirements applicable to senior placement services. REQUIRED QUALIFICATIONS - 3 or more years of experience in corporate training, instructional design, or a learning and development role. - Experience administering an LMS; Salesably experience is strongly preferred. - Ability to build eLearning content using professional authoring tools. - Experience facilitating virtual training to varied audiences. - Able to translate complex information into clear, practical training content. - Organized, self-directed, and able to manage multiple projects simultaneously. PREFERRED QUALIFICATIONS - Experience in senior living, senior placement, or home care, including familiarity with the referral and placement process. - Background training advisors or sales teams in a consultative sales environment; experience with call center teams or fully remote employees is a plus. - ATD, CPLP, or similar certification. WHAT WE OFFER - This is a fully remote position. Occasional travel may be required for in-person facilitation or company meetings. - As an employee of SilverAssist, the parent company of Caring, you will have access to a comprehensive set of benefits including group insurance plans, including medical, dental and vision insurance, 401(k), and flextime. - Compensation range: $60,000 - $70,000 based on experience.

Title: Senior Living Advisor - Worcester/MetroWest, MA Location: Remote Job Description: Oasis Senior Advisors is looking to add a full-time Senior Living Advisor, focused on Worcester/MetroWest, Mass to our growing team. Oasis Senior Advisors, a part of SilverAssist, is recognized as a national leader in the senior placement and senior care advisement, resources, and planning support. We are searching for someone who leads with integrity and is looking for an opportunity to serve our community. Our teammates are self-starters and motivated individuals who also function well in a team setting. Oasis is invested in being the leader helping seniors and their families navigate the spectrum of care, with a focus on assisted living. We believe we are one call, with many solutions. Servitude leadership is at the heart of what we do and this carries to not only our professional capacities but also our company culture. Every individual on the team has a voice. Leadership is focused on listening, empowering, and supporting. We believe in a true work life balance where one isn’t sacrificed for the other. As a Senior Living Advisor your primary responsibilities are as follows: · Healthcare and community business development activities; ability to balance in-person activities and work from home · Account management with assisted living facilities in Worcester/MetroWest market · Develop and manage referral sources including Hospitals, skilled nursing facilities, primary care providers, chamber of commerce, senior centers, financial advisors, elder law/estate planners, etc. . Extensive consults in person and via phone with seniors and their families in all stages of research into senior care and senior living options. · Manage referrals/pipeline using our proprietary software/CRM, extensive client follow up · Recommend communities or services best fitting the client’s needs through the proprietary Oasis IQ software · Coordinate and attend in-person assisted living tours with seniors and their families · Invest in knowledge of local senior care spectrum, healthcare resources to embody--one call, many solutions · Promote Oasis Senior Advisors and SilverAssist family of brands at local events Nature of the work: You will work hand-in-hand with families during a delicate time, coordinate with health care professionals for appropriate discharge and create relationships with trusted community partners that will best serve our clients. This position is for those who like an ever-changing challenge, being out in your community and truly making a difference through problem solving and connection. Ideal Candidates: · Have senior living/senior healthcare experience · Well-connected in the senior care and senior living industry Significant experience working with seniors Comfort in working in a newly acquired market · Outside Sales and Business Development Experience · Bachelor’s Degree: Business, Nursing, Social Work, Communication, Public Health preferred Compensation: We offer a base salary plus a very generous bonus structure and flexible schedule with flexible vacation. Base Salary range = $60,000 - $80,000 to start with the opportunity to earn in excess of $100k with bonus. Full benefits package including PTO, health insurance and 401k and much more. **All applicants must be willing to meet in-person clients, referral sources, and assisted livings in the Worcester, MA/MetroWest, MA market. Candidate ideally will live in this area.

Title: Senior Living Advisor - Cumberland County/Portland, ME Location: Remote Job Description: Oasis Senior Advisors is looking to add a full-time Senior Living Advisor, focused on Cumberland County/Portland ME to our growing team. Oasis Senior Advisors, a part of SilverAssist, is recognized as a national leader in the senior placement and senior care advisement, resources, and planning support. We are searching for someone who leads with integrity and is looking for an opportunity to serve our community. Our teammates are self-starters and motivated individuals who also function well in a team setting. Oasis is invested in being the leader helping seniors and their families navigate the spectrum of care, with a focus on assisted living. We believe we are one call, with many solutions. Servitude leadership is at the heart of what we do and this carries to not only our professional capacities but also our company culture. Every individual on the team has a voice. Leadership is focused on listening, empowering, and supporting. We believe in a true work life balance where one isn’t sacrificed for the other. As a Senior Living Advisor your primary responsibilities are as follows: · Healthcare and community business development activities; ability to balance in-person activities and work from home · Account management with assisted living facilities in Cumberland County/Portland, ME market · Develop and manage referral sources including Hospitals, skilled nursing facilities, primary care providers, chamber of commerce, senior centers, financial advisors, elder law/estate planners, etc. . Extensive consults in person and via phone with seniors and their families in all stages of research into senior care and senior living options. · Manage referrals/pipeline using our proprietary software/CRM, extensive client follow up · Recommend communities or services best fitting the client’s needs through the proprietary Oasis IQ software · Coordinate and attend in-person assisted living tours with seniors and their families · Invest in knowledge of local senior care spectrum, healthcare resources to embody--one call, many solutions · Promote Oasis Senior Advisors and SilverAssist family of brands at local events Nature of the work: You will work hand-in-hand with families during a delicate time, coordinate with health care professionals for appropriate discharge and create relationships with trusted community partners that will best serve our clients. This position is for those who like an ever-changing challenge, being out in your community and truly making a difference through problem solving and connection. Ideal Candidates: · Have senior living/senior healthcare experience · Well-connected in the senior care and senior living industry Significant experience working with seniors Comfort in working in a newly acquired market · Outside Sales and Business Development Experience · Bachelor’s Degree: Business, Nursing, Social Work, Communication, Public Health preferred Compensation: We offer a base salary plus a very generous bonus structure and flexible schedule with unlimited vacation. Base Salary = $60,000 - $80,000 with expected earnings plus bonus to total more than $100k Full benefits package including PTO, health insurance and 401k and much more. **All applicants must be willing to meet in-person clients, referral sources, and assisted livings in the Cumberland County/Portland, ME market. Candidate ideally will live in this area.

Title: Senior Care Advisor and HealthCare Liaison - Oasis Senior Advisors Location: Remote Department: OSAH 105 COGS - Placement Revenue Minnesota Full-time Experienced Job Description: Twin Cities, MN | Full-Time | Remote but must be located in the Twin Cities area This is not a desk job. We are looking for a proven closer who is already trusted inside hospitals, TCUs, senior care communities and the broader senior care ecosystem. If discharge planners call you first, you are exactly who we want. Who We're Looking For You are the right person if you can say yes to all of this: - You have 3+ years in senior care sales, healthcare liaison, or business development and you have the referral relationships and a track record to back it up. - You are a natural connector. You build trust fast, follow through consistently, and understand that in this industry, your reputation is everything. - You can manage a pipeline. You track your activity, own your outcomes, and do not need a manager telling you where to be. - You genuinely care about families in crisis. Not as a sales tactic. You understand what is at stake and you show up accordingly. What You Will Do - Own and grow a referral network across hospitals, TCUs, home health agencies, hospice organizations, elder law attorneys, and physician practices in the Twin Cities metro. - Be the primary contact for discharge planners, social workers, and case managers navigating senior care transitions. - Guide families through the senior care decision process with honesty, expertise, and genuine support. Oasis is a no-cost service. Your job is to match, not sell. - Meet families where they are, in hospitals, facilities, or their homes, and conduct thorough needs assessments. - Represent Oasis at community events, senior fairs, and healthcare networking opportunities to build long-term visibility. - Log activity in our CRM and contribute to the team's overall referral goals. The Opportunity Oasis Senior Advisors is a nationally recognized senior placement brand with a model built around no-cost, unbiased guidance for families. We are a trusted name in senior care and we are growing in the Twin Cities market. This role offers: - Competitive base salary plus performance-based compensation which could reach between $70,000 - $150,000 in your first year - Full benefits: medical, dental, vision, 401(k), and flexible PTO - A defined market territory that you own and grow - Real autonomy. You are in the field, running your business within our model. - The backing of a proven national brand with strong local momentum Non-Negotiables - Located in the greater Twin Cities metro area - Existing relationships with discharge planners, social workers, or TCU/SNF staff - Track record of hitting referral or sales goals in a senior care or healthcare setting - Reliable transportation and comfort working in a field-based role

Title: Senior Living Advisor - Olympia, WA Location: Remote Job Description: Senior Living Advisor – Olympia, WA Candidates must live in the Olympia, WA metropolitan area as this is a local position working from your home office. We connect seniors and their families with trustworthy information, expert guidance, and quality services to simplify senior life. Senior Care Advisor – Be Part of Something Different in Olympia, WA Why Oasis? Why Now? Oasis Senior Advisors is redefining what families should expect from senior placement services. We bring compassion, clarity, and personalized guidance to one of life’s most important decisions. With a track record of integrity and heart, we’re proud to offer a better way forward for seniors and their loved ones. Your Role in This Movement As a Senior Living Advisor serving Olympia, WA and nearby communities, you’ll represent Oasis with warmth and expertise. You’ll be the trusted go-to resource for families navigating the senior living landscape, while also building deep relationships with local professionals across the care continuum. Your impact will be meaningful and visible as you: - Develop and own your territory, making Oasis the top name in senior care navigation throughout Nashville area and beyond. - Build strong referral relationships with hospitals, physicians, discharge planners, social workers, rehab centers, and elder law attorneys. - Guide families through senior care options with empathy, honesty, and a solutions-driven mindset. - Raise the bar in senior placement by delivering an experience centered on trust, advocacy, and personalized care. Who You Are You are a high-integrity, relationship-first professional who: - Has 2+ years of experience in senior living, healthcare, care management, or related fields. - Excels at networking and thrives on genuine, face-to-face connection. - Communicates clearly, listens deeply, and leads with empathy. - Is self-motivated and thrives in a flexible, field-based role. - Wants more than a job—you want purpose, impact, and a platform to grow. What’s in It for You? Competitive compensation package – average first year salary and commission $60,000 - $100,000. Health, dental, vision, and retirement benefits along with unlimited PTO. Remote opportunity but candidates must live in a commutable distance around the Olympia, WA community as you will meet with families locally to where you are.

Oasis Operations Manager Why Oasis? Why Now? Oasis Senior Advisors is backed with a strategically curated portfolio of solutions within SilverAssist. Franchisees and advisors have access to unique opportunities that no one else in the industry has yet to provide. Oasis Senior Advisors strives to simplify the search for senior care. We’re committed to providing knowledgeable resources, compassionate guidance, and customized services. We are revolutionizing the way families navigate senior care decisions, bringing transparency, integrity, and a highly personalized touch to an industry that often lacks it. With our proven franchise model and unwavering commitment to service, we are the leading Senior guidance network that everyone wants to be part of it and no partner is willing to give up. As a Oasis Operations Manager, you will play a pivotal role in supporting the Oasis network to achieve operational success and maintain consistent brand standards. By providing support, guidance, and training, you will help our network to drive operational excellence. This role requires a blend of project management, training, and operational excellence to foster growth and success across the Oasis network. Roles & Responsibilities Corporate and Franchise Onboarding & Training - Lead and support the onboarding, pre-training & training of new territory leaders and staff to ensure smooth business launch and a foundation of long-term success. - Provide post-launch support, reinforce training, operational best practices and performance benchmarks. Operational Excellence & Compliance - Ongoing support, guidance & accountability - Proactively identifies opportunities and challenges along with potential solutions - Build strong relationships through quality and timely communication to network inquiries. - Ensure territory leaders conduct their business consistently and in compliance with system standards and best practices. - Conduct territory audits and site visits as needed. Project & Time Management - Plan, organize, and manage multiple projects and initiatives simultaneously. - Prioritize tasks effectively while adapting to shifting timelines, deadlines, and business needs. - Maintain clear communication with internal teams and territory leaders to keep projects on track. Process Improvement & Documentation - Identify opportunities to streamline operations and improve efficiency internally as well as across the network. - Support the development, maintenance, and enhancement of process documentation and training materials. - Assists with creating and documenting operational processes that are clearly written and easy to follow. Problem Solving & Continuous Improvement - Thrive in a fast-paced, evolving environment - Ability to work effectively both, as both a team member and independently with limited/no oversight - Quickly assess issues and implement practical, solution-oriented approaches - Bring a continuous improvement mindset to operations and support systems Cross-Functional Liaison: - Act as a bridge between territory owners/managers and corporate departments like Marketing, IT and Leadership to resolve issues and align strategies. Qualifications & Skills - Experience: 5+ years in business operations, preferably within a franchise system. - Education: Bachelor’s degree in business administration or Operations Management (preferred). Soft Skills: - Exceptional communication and conflict resolution abilities to manage diverse stakeholder relationships. - Strong organizational and time management skills - Detail-oriented with a high standard for accuracy and follow-through - Self-starter who works independently and takes initiative - Comfortable with technology and learning new systems; proficient with Microsoft Office 365 - Experience with process documentation and training materials is a plus - Travel: Willingness to travel frequently (often 50%–75%) to conduct onsite visits, audits; as well as company meetings. Full-time - Remote Salary Range: $65K - $70K

Director of AI Communications & Lifecycle Marketing Overview Remote/Work From Home Position We are building the next generation of AI-powered communications for families navigating senior living. We are seeking a hands-on performance operator to own and optimize email and SMS across our portfolio of senior care brands. This role leads the strategy, architecture, and execution of nurture paths within HubSpot, integrating AI-driven personalization at scale to drive measurable revenue, tours, and engagement. Core Responsibilities - HubSpot Lifecycle Architecture: Build and manage complex workflows. Design segmented paths based on care type, timeline, and financial "blockers" (e.g., home sales, sibling conflict). - Omnichannel Strategy (Email & SMS): Execute high-performing journeys from first inquiry to post-tour follow-up. Own subject line testing, cadence, and AI-driven SMS personalization that feels human and contextual. - Advisor Enablement: Create AI-assisted templates and playbooks that empower advisors to handle high-urgency and research-stage leads effectively. - AI Integration: Collaborate with Product/Engineering to inject behavioral signals and AI summaries into outbound messaging. - Performance Ownership: Move the needle on KPIs: Open/Click rates, SMS response rates, Tour scheduling, and Lead-to-Tour conversion. What Success Looks Like (90 Days) - Structured Nurture: All paths are segmented and live within HubSpot. - AI Enhancement: SMS flows are personalized, automated, and driving measurable engagement. - Lead Velocity: Improved progression across all care types; advisors report higher-quality conversations. Qualifications - Experience: 5+ years in lifecycle marketing or marketing automation. - Technical Mastery: Deep hands-on expertise in HubSpot (workflows, sequences, segmentation). - AI Fluency: Proven ability to integrate AI personalization into communication flows. - Domain Expertise: Experience in healthcare, senior living, or high-friction, complex decision-cycle industries is preferred. - Mindset: A testing-obsessed operator comfortable in a fast-moving growth environment. Why This Role Matters Families in senior care are often overwhelmed and financially stressed. Our communication must be intelligent, empathetic, and timely—moving families forward without pressure. This role sits at the critical intersection of Marketing, Product, and Revenue. What We Offer Compensation Range: $130,000 - $160,000 per year A benefits package designed to meet your needs including options for group health insurance, 401(k) plan and paid time off.

We are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization. Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts. Develop and nurture business relationships to fuel partnership growth Create scalable solutions for common operational problems by working with cross-functional and technology team Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements. Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals Manage direct reports as needed, including remote contract workers Able to travel as needed