• Develop, document, and maintain end-to-end claims business processes and workflows, ensuring clarity, accuracy, and usability for claims team members. • Test claims workflows in Javelina and HRP to confirm processes function as designed and align with system configuration. • Document all new claims processes step-by-step in Confluence for use by claims team members when adjudicating claims. • Ensure documentation follows instructional design principles, is written in execution order, and includes screenshots as appropriate. • Own and manage all existing claims process documentation in Confluence, (in addition to including creating new documentation) including editing existing content, archiving outdated materials, deleting obsolete content, etc. • Build and maintain an intuitive documentation structure and search taxonomy to ensure ease of use and accessibility. • Create training and reference materials for the Claims organization, including Processors, Auditors, Recovery Analysts (including NSA and Subrogation), Appeals. • Design and deliver specialty claims training as needed to support new processes, system changes, or operational initiatives. • As needed, support training and onboarding of Claims new hires. • Partner with POP, Core Platform, and PMO teams to ensure claims process documentation aligns with new hire training, system configuration, and operational standards. • Partner with POP as a subject matter expert to ensure claims process and adjudication content is accurate, providing quality review of new hire and enhanced training materials (including COB, adjustments, and corrected claims) and advising on the appropriate sequencing of content within new hire training. • As needed, support claims operations by processing claims to assist with workload coverage and inventory management.

• Support the full document lifecycle including creation, review, approval, distribution, revision, archival, and obsolescence. • Ensure controlled documentation complies with all required internal requirements including formatting of controlled documents. • Route documents for signature and ensure requirements are met. • Establish and maintain training matrices/curricula aligned to job functions. • Create and manage training and document management metrics. • Drive continuous improvement in training effectiveness (including onboarding, recurring training, and inspection preparedness) and document management processes. • Ensure accurate training records and audit-ready traceability. • Represent Document Control and Training at data reviews, including Management Review, highlighting trends, risks and improvement opportunities as requested. • Ensure that documents are properly organized, stored, and accessible to authorized personnel. • Maintain accurate logs and archives. • Oversee document version control and support report generation. • Support process and/or system related changes to the document management and training systems. • Collaborate and follow up with cross-functional teams to gather and review documentation requirements, provide system/process specific support and gather and review areas of improvement.

Role Description Karriere Tutor steht für moderne, praxisnahe Weiterbildung und Umschulung – und für eine Lernkultur, die Menschen stark macht. Du möchtest mit deinem Know-how und deiner Persönlichkeit etwas bewegen? Dann werde Teil unseres Teams und begleite unsere Teilnehmenden in ihrer persönlichen Entwicklung. So sieht dein Tag bei uns aus: - Du bist die zentrale Ansprechperson für unsere Teilnehmenden im Bereich PRINCE2 und begleitest sie engagiert und kompetent durch ihre Weiterbildung bei uns. - Du vermittelst fundierte Kenntnisse in den Kursen PRINCE2 Agile Foundation und PRINCE2 Agile Practitioner. - Du führst unsere Teilnehmenden fachlich und organisatorisch in den Lehrgang ein und begleitest sie während der gesamten Kursdauer. - Du gestaltest den Unterricht interaktiv, praxisnah und verständlich und schaffst ein motivierendes Lernerlebnis. - Du entwickelst strukturierte Kursabläufe und erstellst hochwertige Lehr- und Lernmaterialien für deine Tutorien. - Du unterstützt unsere Teilnehmenden individuell bei ihrer fachlichen und persönlichen Weiterentwicklung. - Du arbeitest eng mit anderen Dozierenden sowie den Teams aus Didaktik, Kursorganisation und Kursproduktion zusammen. - Du bist das Gesicht von Karriere Tutor und sorgst dafür, dass unsere Weiterbildung nicht nur Wissen vermittelt, sondern echte Perspektiven schafft. Qualifications - Ein erfolgreich abgeschlossenes Studium im Bereich der Wirtschaftswissenschaften, Projektmanagement, Wirtschaftsingenieurwesen oder eine vergleichbare Qualifikation. - Relevante und nachweisbare Erfahrung in der Anwendung von PRINCE2 Agile sowie fundierte Projektmanagementkenntnisse bzw. Erfahrung als Projektverantwortlicher/Projektverantwortliche bzw. Projektleitung. - Expertise, die durch eine entsprechende Zertifizierung nach PRINCE2 Agile oder einem ähnlichen Standard untermauert wird. - Pädagogisch-didaktische Kompetenz sowie die Fähigkeit, komplexe Konzepte verständlich zu erklären. - Erfahrung in der Gestaltung von interaktivem Unterricht und Integration realer Beispiele. - Ausgezeichnete Kommunikationsfähigkeiten sowie die Fähigkeit, sich flexibel an verschiedene Lernstile anzupassen. - Verfügbarkeit am Vormittag von Montag bis Freitag. Requirements - Didaktische Erfahrung in der Erwachsenenbildung - gerne auch im virtuellen Unterrichtsformat. - Erfahrung in der Lehrkonzeption und Erstellung von Lehrmaterial. - AEVO-Schein (AdA), Train the Trainer oder eine vergleichbare berufspädagogische Qualifikation. - Verhandlungssichere Deutschkenntnisse sind unerlässlich – sowohl für die Zusammenarbeit im Team, als auch, um Inhalte klar und verständlich zu erklären, auf Fragen einzugehen und Teilnehmende bestmöglich beim Lernen zu unterstützen. Benefits - 100% Remote Work: Arbeite flexibel deutschlandweit. - Work & Travel: Verbinde deinen Job mit Reisen – bis zu 6 Wochen pro Jahr remote aus dem EU-Ausland arbeiten. - 30 Tage Urlaub: Ob du die Welt bereisen, Abenteuer erleben oder dich einfach erholen möchtest – wir geben dir den Freiraum dafür. - Weiterbildung: Lebenslanges Lernen gehört bei uns dazu! Wir fördern dich bei deiner Karriereplanung. - Wellhub: Für mehr Gesundheit, Wohlbefinden und Bewegung – mit digitalen Tools und Fitnessangeboten vor Ort, ganz flexibel nach deinem Bedarf. - Team Spirit: Wir setzen auf ein Miteinander – flache Hierarchien, Duz-Kultur und regelmäßige Teamtreffen. - Zukunftsorientiert: Wir sichern dich ab – von betrieblicher Altersvorsorge bis zum Kindergartenzuschuss. - Corporate Benefits: Auf der Suche nach dem nächsten Deal? Bei uns bekommst du zahlreiche Vergünstigungen und exklusive Angebote.

Role Description Trillium Health Resources has a career opening for a Neighborhood Connections Coordinator to join our team! The Trillium Neighborhood Connections Coordinator role has been created for defined health communities to take part in grassroots solutions for Community Development. The Trillium Neighborhood Connections Coordinator will take part in efforts to address: - Housing related challenges - Transportation - Food insecurity - Employment and education challenges - Interpersonal safety and toxic stress - Community inclusion and isolation This position will assist members in connecting to organizations and programs in the community that assist with addressing unmet health related resource needs. On a typical day, you might: - Receive and distribute referrals for members related to unmet health related resource needs. - Receive escalated SDOH referrals. - Remain knowledgeable regarding community-based organizations and their resources. Compile and update information as needed in designated platforms. - Represent Trillium Health Resources through involvement in regional, community programs and inter-agency conferences and meetings. May be required to make presentations to the Trillium Board or other groups. - Cultivate and maintain effective relationships with agency personnel, county and state officials, community organizations/human service organizations and the general public. - Work collaboratively with members, in-house care team, and providers to link them with relevant resources to address unmet health related resource needs using a person-centered approach. - Provide dedicated support for internal Trillium teams and external providers and community-based organizations. Qualifications - Must meet QP status. - Fully licensed by the NC governing board regulating Human Services professions; OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR - A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. - Must have a valid driver’s license. - Must reside within Trillium’s Northern or North Central Region, which includes the following counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, and Wilson. - Must be able to travel within catchment as required. Requirements - Lived experience, Community Development experience, and/or experience with community-based organizations and/or community partners centered around housing, food insecurity, transportation, education & employment, interpersonal violence/toxic stress and/or social integration and inclusion. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.