Shipium logo
Shipium

Modernizing the e-commerce supply chain

Lead Technical Implementation Consultant

Location

Arizona + 25 moreAll locations: Arizona | California | Colorado | Connecticut | District Of Columbia | Florida | Idaho | Illinois | Montana | Nevada | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oregon | Maryland | Massachusetts | Michigan | Missouri | South Carolina | Tennessee | Texas | Vermont | Washington | Wisconsin

Posted

27 days ago

Salary

$140K - $152K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Lead Technical Implementation Consultant

Shipium

• Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers. • Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices. • Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite. • Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations. • Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs). • Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success. • Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders. • Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows. • Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap. • Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.

Job Requirements

  • 7+ years of related technical experience in a fast-paced SaaS environment.
  • Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space ( WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred ).
  • Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation.
  • Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
  • Strong proficiency with JIRA, Confluence, and modern project management systems.
  • Bachelor’s degree, or an equivalent combination of education and experience.

Benefits

  • full medical, dental & vision coverage (with 65% coverage for dependents)
  • optional life insurance and long-term disability coverage
  • a 401(k) retirement plan
  • fully remote work-from-home options in 28 states
  • 8 paid weeks of parental leave
  • paid holidays annually
  • self-managed vacation time
  • sick & safety leave
  • volunteer time off

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