• Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control. • Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources. • Managed fixed-fee and variable priced engagements within contractional constraints. • Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success. • Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs. • Manage the client relationships with an emphasis on client satisfaction. • Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM. • Help drive Sigital project management and implementation delivery process standardization and improvements. • Flexibly perform duties during core US business hours and 10% travel as needed for client project activities. • Coach and mentor project team members and junior team members.

• Gather and document RMF process automation requirements • Design ServiceNow workflows to support RMF lifecycle activities • Collaborate with cybersecurity and RMF stakeholders • Support testing, deployment, and user adoption • Continuously improve RMF automation capabilities

• Design the overall ServiceNow architecture supporting RMF process automation and integration • Define standardized ServiceNow workflows for RMF lifecycle activities, approvals, and artifact management • Architect integrations between ServiceNow, GRC tools, cybersecurity platforms, and enterprise systems • Ensure ServiceNow solutions are secure, scalable, and compliant with federal cybersecurity requirements • Provide technical leadership and guidance to ServiceNow developers, business analysts, and integration engineers • Support the automation of evidence collection, reporting, and continuous monitoring data ingestion • Establish ServiceNow development standards, governance, and best practices • Streamline documentation on system changes and configurations • Develop and execute test plans to ensure overall quality of ServiceNow solutions • Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps. • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities. • Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices • Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services • Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow.

• Work with EMEA - Netherlands account executives to close deals. • Lead complex technical solution development; supports Sales teams in qualification of customer needs through discovery. • Participates across the sales lifecycle on acquiring new customers.