Secure IQ Services

Role Description We're looking for a highly versatile Print & Digital Graphic Designer to become the dedicated creative production engine behind our retail marketing campaigns. This role combines both print production and digital design into one position, making it ideal for someone who enjoys working across a wide variety of formats while delivering consistently high-quality work. You'll work independently from creative briefs, producing polished, brand-consistent assets that are ready for print, publication, or launch. You'll be responsible for ensuring campaigns are delivered accurately, on time, and to a professional standard across every customer touchpoint. This role is split across three key focus areas: - 50% – Print Design & Production - Design brochures, catalogues, flyers, posters, signage, point-of-sale materials, pull-up banners, window decals and retail collateral - Prepare press-ready artwork with correct specifications and print production standards - Ensure all print materials follow brand guidelines and maintain exceptional attention to detail - Produce marketing collateral that is accurate, consistent and ready for production - 40% – Digital Design - Create website graphics, landing page assets, hero banners and email marketing graphics - Design digital advertising assets for Google, Meta, LinkedIn and other platforms - Produce social media graphics, app graphics, icons and digital campaign assets - Optimise creative for different platforms and screen sizes while maintaining brand consistency - 10% – Brand Consistency & Creative Support - Design professional corporate presentations and internal marketing collateral - Work closely with the marketing team to interpret briefs and deliver creative solutions - Manage multiple projects simultaneously while meeting deadlines - Continuously improve templates, workflows and production efficiency where appropriate Qualifications - 3+ years' experience as a Graphic Designer working across both print and digital media - Advanced proficiency in Adobe InDesign, Illustrator and Photoshop - Strong working knowledge of Figma - Experience preparing press-ready artwork and understanding print production processes - Demonstrated experience creating digital advertising and social media assets - Excellent typography, layout and visual communication skills - Strong understanding of brand guidelines and maintaining visual consistency - Ability to manage multiple deadlines while maintaining exceptional attention to detail - Excellent written and verbal English communication skills - Able to work independently with minimal supervision Requirements - Nice to Have - Experience designing retail marketing collateral - Agency or fast-paced in-house marketing experience - Experience creating large-format signage and point-of-sale materials - Motion graphics or basic animation experience - Experience designing for eCommerce brands - Basic understanding of HTML/CSS or web design principles Benefits - Fully remote position - Work with an experienced and collaborative marketing team - Opportunity to work across both print and digital campaigns - Variety of creative projects spanning multiple marketing channels - Long-term career progression opportunities - Competitive salary based on experience

Role Description This is a full-time remote role for a Graphic Designer & Social Media Coordinator at an established Australian property development and construction company. You will be responsible for creating compelling visual content from existing assets and distributing it across social media platforms to drive qualified leads. - Transform CAD drawings, photography, and 3D renders into engaging marketing materials for Facebook, Instagram, and LinkedIn. - This role is 60% graphic design and visual content creation, 40% social media coordination and performance tracking in a fast-paced property development environment. Qualifications - 3+ years graphic design experience, preferably in property, real estate, or construction. - Proficiency with CAD drawing manipulation and 3D rendering software. - Experience using AI tools and design platforms (Adobe Creative Suite, Canva) to modify visual content. - Ability to create location-based marketing materials and integrate floor plans into designs. - Social media posting experience across Facebook, Instagram, and LinkedIn. - Understanding of performance analytics and content optimisation. - Availability during Australian business hours with immediate responsiveness. - Fluent English communication and ability to work autonomously. Requirements - Preferred experience in property development or architectural visualisation projects. - Knowledge of the Australian property market and premium property marketing. - Experience with automation tools for multi-platform content distribution. - Previous work with developers, architects, or construction companies. Benefits - AUD $2,000 - $2,500 per month based on experience. - Stable, long-term employment with an established Australian property development group. - Flexible working arrangements with clear deliverables and growth opportunities. - Trust-based work culture with autonomy over creative decisions. - Professional development support in both design and digital marketing.

Role Description We’re building and evolving a custom PHP web application that powers real-world operations. No hand-holding frameworks here — just clean, object‑oriented PHP, RESTful services, and a stack that rewards engineers who love understanding how things actually work. If you enjoy getting close to the metal with Core/Vanilla PHP, care about performance, and can comfortably move between data layers, UI, and cloud infrastructure, you’ll feel right at home. What you’ll do (the work) - Ship features end‑to‑end in a framework‑free, OOP PHP codebase (namespaces, interfaces, traits, SOLID principles). - Design and implement RESTful endpoints (JSON), including request validation, pagination, error handling, and versioning. - Write robust SQL (DDL/DML), optimise queries and indexes, and integrate via PDO with prepared statements. - Work with MongoDB for document‑oriented use cases; design efficient schemas and aggregation pipelines where relevant. - Build and enhance front‑end interactions with jQuery, HTML/CSS, and Tailwind CSS for fast, clean UI work. - Integrate external APIs (REST/Webhooks), handle oauth/token flows, retries, idempotency, and rate‑limit strategy. - Operate in AWS: deploy apps on Elastic Beanstalk, manage assets in S3, use DynamoDB where appropriate, and keep environments healthy (logs, scaling, env vars). - Handle SSL/TLS certificate management and DNS via Cloudflare; ensure zero‑downtime renewals and sane caching rules. - Work with WordPress CMS where needed (content ingestion/integration, headless endpoints, custom fields/templates). - Pair closely with another Senior Developer who knows the platform inside‑out; take part in code reviews and architecture discussions. - Own quality: write pragmatic tests, instrument metrics, document decisions, and leave the codebase tidier than you found it. Must‑have skills & experience - Core/Vanilla PHP (7.x/8.x) with OOP: interfaces, traits, namespaces, dependency injection, SOLID. - RESTful API design & implementation (JSON), auth patterns, and versioning. - SQL mastery (query optimisation, indexing, transactions) and PDO best practices. - MongoDB fundamentals (schema design, aggregations, performance basics). - Front‑end: jQuery, semantic HTML, modern CSS, and Tailwind CSS utility workflows. - External API integrations (OAuth, webhooks, retries, idempotency, error/bounce handling). - AWS: Elastic Beanstalk deployments, S3 lifecycle, DynamoDB usage, environment configuration, logging/monitoring basics. - Security: input validation, CSRF/XSS/SQL injection prevention, secrets management, and safe file handling. - SSL/TLS & DNS via Cloudflare (including HSTS, redirects, caching/CDN rulesets, cert renewals). - WordPress CMS experience (admin/config, theme/plugin interaction, or headless/REST usage). - Git and collaborative workflows (feature branches, code reviews, CI basics). - Comfortable with Linux/CLI for diagnostics and automation. Nice to have (bonus points) - Experience with queues/workers for background jobs. - Testing: PHPUnit or similar; integration test mindset. - Performance profiling (Xdebug/Blackfire) and caching strategies (OPcache/application‑level caching). - Observability basics (structured logging, alerts, dashboards). What success looks like - 30 days: Onboarded, local/dev environments humming, shipping small improvements and fixes. Demonstrates understanding of domain models and core modules. - 60 days: Independently delivering medium‑sized features end‑to‑end. Improving SQL queries and indexes, reducing response times and error rates. - 90 days: Co‑owning a roadmap area; proposing architecture improvements. Raising overall code quality with patterns, guardrails, and clear documentation. How we work - Remote first. Clear written communication is king. - Ticketed workflow with lightweight specs and acceptance criteria. - Code reviews for every PR; pair programming with the platform owner for complex changes. - Pragmatic documentation (readmes/ADR notes) close to the code.

Role Description Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business. Assure is seeking an experienced Customer Retention & Accounts Officer to manage membership cancellations, overdue accounts, payment issues and customer account enquiries. This role is focused on retaining members, resolving billing concerns and ensuring an exceptional customer experience while protecting company revenue. Key Responsibilities - Customer Retention - Manage membership cancellation requests and apply approved retention strategies. - Understand customer concerns and present appropriate solutions to retain memberships. - Educate members on the value of their membership and available options. - Accurately document all customer interactions within the CRM. - Overdue Accounts - Contact members with overdue payments via phone, email and SMS. - Assist customers in updating expired cards and payment methods. - Process payment arrangements in accordance with company policies. - Monitor ageing accounts and ensure timely follow-up. - Stripe & Payment Administration - Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions. - Investigate disputed transactions and gather supporting documentation. - Assist customers with payment failures, billing enquiries and subscription management. - Monitor payment trends and escalate recurring issues where required. - Customer Account Support - Update customer account details, contact information and payment methods. - Assist members with login, subscription and account-related enquiries. - Resolve billing questions professionally and efficiently. - Ensure customer records remain accurate and compliant. - Administration - Maintain accurate notes and records in Salesforce and other internal systems. - Follow company procedures for cancellations, refunds and account changes. - Work closely with the operations and customer service teams to resolve complex matters. - Meet daily productivity and service quality KPIs. Qualifications - Previous experience in customer service, account management or retention. - Experience responding to Stripe disputes or payment chargebacks. - Experience managing overdue accounts and payment collections. - Strong verbal and written English communication skills. - Excellent negotiation and objection-handling skills. - High attention to detail and strong organisational abilities. - Comfortable working with CRM systems such as Salesforce. - Ability to multitask in a fast-paced environment. - Professional, empathetic and solution-focused approach. Preferred Experience - Subscription or membership-based business experience. - Experience with Stripe Billing and subscription management. - Experience in customer retention or collections. - Experience using Salesforce or similar CRM platforms. Key Performance Indicators (KPIs) - Membership retention rate. - Overdue payment recovery rate. - Stripe dispute win rate. - Customer satisfaction. - Response times to account enquiries. - Accuracy of customer records. - Compliance with company procedures and service standards. Personal Attributes - Calm under pressure. - Highly organised. - Customer-focused with excellent problem-solving skills. - Honest, reliable and accountable. - Positive attitude with a strong work ethic. - Able to build rapport and de-escalate difficult conversations professionally.