SCM Insurance Services is a Canadian-based, independent, private company that provides services in claims management and risk management. SCM Insurance Services is the largest comp
Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec)
Location
Canada
Posted
78 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec)
SCM Insurance Services
Company: ClaimsPro LP Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec) Expert en sinistre automobile interne Nous cherchons actuellement à ajouter un expert automobile à notre équipe (1 à 3 années d'expérience)! Pourquoi devriez-vous envisager une carrière avec IndemniPro? Nous sommes fiers de nos employés et cela montre : - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada. - Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite. - Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs. - Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre. - Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture. - Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes. - Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière. Avec plus de 90 succursales au Canada, IndemniPro est le plus important fournisseur de services de gestion de réclamations, d'un océan à l'autre. Nos professionnels en sinistres offrent un large éventail d'expertises dans de multiples disciplines et s'engagent à fournir un service de la plus haute qualité à nos clients. Visitez www.scm.ca ou www.claimspro.ca pour en savoir plus. Résumé du rôle: Nous cherchons présentement à ajouter un expert automobile à notre équipe des Comptes Nationaux ! Un permis d’expert en sinistre valide au Québec est requis (entreprise obligatoire). L'expert indépendant ajuste activement les sinistres tout en veillant à maximiser les opportunités de développement commercial. Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations automobiles. La majeure partie du travail sera consacré à des dossiers automobiles pour un compte majeur (accidents, pertes totales & vols). Responsabilités: - Contact et suivi rapides avec les assurés et les réclamants. - Enquêter sur la cause et faire rapport aux clients avec des recommandations solides. - Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés. - Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies. Compétences requises pour réussir: - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité. - Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet. - Capable de tirer des conclusions valables et de les communiquer efficacement. - Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles. - Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations. - Maîtrise des ordinateurs et de la technologie actuelle - Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public. - Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun. - Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux. SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Desktop Automobile Claims Adjuster We are currently looking to add an adjuster ( to 3 years' experience) to our team! Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada. - Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. - You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. - Your claims load is driven by senior executives and business development staff from coast to coast. - You will be entitled to a multitude of benefits such as education fee reimbursement, reimbursement of your annual license(s) renewal; mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. - Opportunity for you to obtain your claims adjuster license in all Canadian provinces. - If you do not want to work from home, our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Role Summary: We are currently looking to add an automobile claims adjuster to our National Accounts team! A valid Quebec Claims Adjuster's license is required (commercial is mandatory). The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. To be successful in this role, the ideal candidate will have training/experience in automobile. The majority of the work will be on automobile claims for a major account (accident, theft & total loss). Responsibilities: - Prompt contact and follow up with policy holders and claimants. - Investigate the cause and report to clients with solid recommendations. - Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. - Throughout the claims process, provide high level of customer service to clients and the insured. - Perform duties assigned to him/her in compliance with established work standards, policies and procedures. Competencies Required to Succeed: - Proactive in finding resolutions, with sense of urgency and responsiveness. - Effective analytical skills including identification of cause-and-effect dynamics. - Able to draw valid conclusions and effectively communicate them. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations. - Must have people skills with bias towards building relationships with own team and claims stakeholders. - Proficient with computers and current technology - Effective written skills including grammar and those of a technical in nature. - Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience. - Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner. - Bilingualism (English & French) is a strong asset SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
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