Sangoma

Manage the accounts payable process by accurately processing invoices, preparing various payment methods, and resolving discrepancies while maintaining strong vendor relationships to support efficient financial operations.

Role Description We are seeking a strategic and results-driven Director of Marketing to lead demand generation, channel marketing, marketing operations, events, public relations, and brand initiatives that drive pipeline growth and revenue across both direct and indirect sales channels. This is a high-impact leadership role responsible for developing and executing integrated marketing programs that accelerate customer acquisition, increase partner engagement, strengthen brand awareness, and support Sangoma's continued growth. Your Role: Demand Generation & Growth Marketing - Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. - Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. - Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. Channel Partner Marketing & Growth - Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. - Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. - Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. Marketing Operations & Analytics - Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. - Define, monitor, and report on key marketing and pipeline metrics. - Leverage data-driven insights to optimize marketing investments and maximize ROI. Brand, PR & Communications - Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. - Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. - Ensure consistent messaging and brand execution across all marketing channels. Events & Customer Engagement - Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. - Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. Leadership & Collaboration - Lead, mentor, and develop a high-performing marketing team. - Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. - Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement. Qualifications - 7+ years of progressive B2B marketing experience, including leadership experience managing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth and revenue. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing, including experience supporting VARs, MSPs, distributors, master agents, TSDs, technology alliances, referral partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, partner enablement strategies, and MDF programs. - Expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing marketing budgets and measuring performance through attribution, funnel metrics, and ROI analysis. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Jira, and related marketing automation and CRM platforms. - Strong analytical, communication, presentation, and leadership skills. - Proven ability to collaborate effectively across Sales, Product Management, Customer Success, Revenue Operations, and Executive teams. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market models. - Experience with partner recruitment, MDF management, channel enablement, and partner-generated pipeline programs. - Experience leading public relations, analyst relations, and corporate communications initiatives. - Experience managing trade shows, partner conferences, customer events, and large-scale marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

Role Description We are seeking a strategic and results-driven Director of Marketing to lead demand generation, channel marketing, marketing operations, events, public relations, and brand initiatives that drive pipeline growth and revenue across both direct and indirect sales channels. This is a high-impact leadership role responsible for developing and executing integrated marketing programs that accelerate customer acquisition, increase partner engagement, strengthen brand awareness, and support Sangoma's continued growth. Your Role: Demand Generation & Growth Marketing - Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. - Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. - Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. Channel Partner Marketing & Growth - Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. - Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. - Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. Marketing Operations & Analytics - Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. - Define, monitor, and report on key marketing and pipeline metrics. - Leverage data-driven insights to optimize marketing investments and maximize ROI. Brand, PR & Communications - Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. - Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. - Ensure consistent messaging and brand execution across all marketing channels. Events & Customer Engagement - Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. - Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. Leadership & Collaboration - Lead, mentor, and develop a high-performing marketing team. - Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. - Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement. Qualifications - 7+ years of progressive B2B marketing experience, including leadership experience managing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth and revenue. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing, including experience supporting VARs, MSPs, distributors, master agents, TSDs, technology alliances, referral partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, partner enablement strategies, and MDF programs. - Expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing marketing budgets and measuring performance through attribution, funnel metrics, and ROI analysis. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Jira, and related marketing automation and CRM platforms. - Strong analytical, communication, presentation, and leadership skills. - Proven ability to collaborate effectively across Sales, Product Management, Customer Success, Revenue Operations, and Executive teams. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market models. - Experience with partner recruitment, MDF management, channel enablement, and partner-generated pipeline programs. - Experience leading public relations, analyst relations, and corporate communications initiatives. - Experience managing trade shows, partner conferences, customer events, and large-scale marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

• Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. • Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. • Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. • Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. • Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. • Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. • Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. • Define, monitor, and report on key marketing and pipeline metrics. • Leverage data-driven insights to optimize marketing investments and maximize ROI. • Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. • Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. • Ensure consistent messaging and brand execution across all marketing channels. • Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. • Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. • Lead, mentor, and develop a high-performing marketing team. • Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. • Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement.

• Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. • Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. • Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. • Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. • Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. • Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. • Support planning and execution of programs and cross-team initiatives from initiation through delivery. • Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

Role Description We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions. - Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. - Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. - Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. - Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. - Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. - Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. - Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. - Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. - Support planning and execution of programs and cross-team initiatives from initiation through delivery. - Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures. Qualifications - 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function. - Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments. - Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making. - Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions. - Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization. - Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models. - Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools. - Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams. - Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning. Requirements - Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries. - Experience supporting product organizations with recurring revenue and SaaS business models. - SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications. - Experience supporting global product and engineering organizations. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

• Lead, mentor, and develop a globally distributed team of software engineers. • Foster a culture of accountability, collaboration, innovation, and continuous improvement. • Partner with Product Management to prioritize, plan, and deliver strategic product initiatives. • Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform. • Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services. • Participate in architecture reviews, technical design discussions, and engineering planning. • Guide engineering teams through technical decisions, code reviews, and software development best practices. • Champion Agile development, CI/CD, automation, testing, observability, and operational excellence. • Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives. • Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction. • Recruit, retain, and develop top engineering talent.

• Build and execute integrated growth marketing strategies across paid media, email and lifecycle marketing, content marketing, SEO, website optimization, and marketing automation to drive qualified leads, pipeline growth, customer acquisition, and revenue performance. • Develop and execute partner-led acquisition strategies in collaboration with Sales and Channel leadership, delivering qualified opportunities to partners while supporting customer retention, expansion, and upsell initiatives through Customer Success. • Oversee marketing technology platforms, lead routing, campaign execution, attribution, and performance measurement. Define, monitor, and report on full-funnel KPIs while partnering closely with CRM, Revenue Operations, and Data Analytics teams to optimize marketing effectiveness. • Lead public relations, media outreach, analyst relations, thought leadership, and corporate communications initiatives that strengthen Sangoma's market presence, brand awareness, and industry credibility. Partner closely with the Design team to ensure consistent messaging and brand execution. • Lead strategy, planning, execution, and measurement for corporate events, partner conferences, trade shows, webinars, customer events, and sponsored industry programs. Manage event budgets, vendors, logistics, and cross-functional coordination to ensure successful outcomes. • Build strong partnerships across Sales, Customer Success, Product Management, Engineering, Design, Revenue Operations, and Executive Leadership to align go-to-market strategies and maximize business impact. • Mentor, coach, and develop a high-performing marketing team. Manage external agencies and vendors while fostering a culture of innovation, experimentation, accountability, agility, and continuous improvement.

Role Description We are seeking an experienced and results-driven Director of Marketing to lead demand generation, marketing operations, public relations, events, and channel partner marketing initiatives while elevating Sangoma's brand and accelerating growth across SMB and mid-market segments. In this high-impact leadership role, you will lead a talented marketing team and collaborate closely with Sales, Product, Customer Success, and Executive Leadership to drive pipeline growth, increase market awareness, and achieve revenue objectives across direct and partner channels. - Demand Generation & Growth Marketing: - Build and execute integrated growth marketing strategies across paid media, email and lifecycle marketing, content marketing, SEO, website optimization, and marketing automation to drive qualified leads, pipeline growth, customer acquisition, and revenue performance. - Channel Partner Acquisition & Growth: - Develop and execute partner-led acquisition strategies in collaboration with Sales and Channel leadership, delivering qualified opportunities to partners while supporting customer retention, expansion, and upsell initiatives through Customer Success. - Marketing Operations & Analytics: - Oversee marketing technology platforms, lead routing, campaign execution, attribution, and performance measurement. - Define, monitor, and report on full-funnel KPIs while partnering closely with CRM, Revenue Operations, and Data Analytics teams to optimize marketing effectiveness. - PR, Communications & Brand Elevation: - Lead public relations, media outreach, analyst relations, thought leadership, and corporate communications initiatives that strengthen Sangoma's market presence, brand awareness, and industry credibility. - Partner closely with the Design team to ensure consistent messaging and brand execution. - Event Management: - Lead strategy, planning, execution, and measurement for corporate events, partner conferences, trade shows, webinars, customer events, and sponsored industry programs. - Manage event budgets, vendors, logistics, and cross-functional coordination to ensure successful outcomes. - Cross-Functional Leadership: - Build strong partnerships across Sales, Customer Success, Product Management, Engineering, Design, Revenue Operations, and Executive Leadership to align go-to-market strategies and maximize business impact. - Team Leadership: - Mentor, coach, and develop a high-performing marketing team. - Manage external agencies and vendors while fostering a culture of innovation, experimentation, accountability, agility, and continuous improvement. Qualifications - 6–11+ years of progressive B2B marketing experience, with at least 3–5 years leading and developing high-performing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth, customer acquisition, and revenue performance. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing models, including experience supporting VARs, MSPs, distributors, master agents, technology partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, lead-sharing programs, and partner enablement strategies. - Deep expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing and optimizing marketing budgets across multiple channels with a focus on ROI, attribution, and performance measurement. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Figma, Jira, and other marketing automation, CRM, and project management platforms. - Strong analytical mindset with experience leveraging funnel metrics, campaign performance data, and business insights to guide decision-making and growth strategies. - Exceptional communication and presentation skills, with experience engaging executive leadership, customers, partners, analysts, media, and industry audiences. - Proven ability to collaborate cross-functionally with Sales, Product Management, Customer Success, Engineering, Revenue Operations, and Executive Leadership teams. - Experience thriving in fast-paced, agile environments while maintaining brand integrity and a strong customer- and partner-first mindset. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market motions. - Familiarity with partner programs, MDF management, partner recruitment initiatives, and channel enablement strategies. - Experience leading public relations, analyst relations, thought leadership, and corporate communications programs. - Experience managing corporate events, trade shows, partner conferences, and customer-facing marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

• Design, develop, and maintain scalable, high-performance backend services and RESTful APIs using Node JS and related frameworks. • Write clean, secure, efficient, and maintainable code following established coding standards, best practices, and software development methodologies. • Collaborate closely with frontend developers, product managers, QA teams, and cross-functional stakeholders to deliver reliable and user-focused software solutions. • Build and optimize backend systems for performance, scalability, reliability, and security in a production SaaS environment. • Participate in architectural discussions, code reviews, and continuous improvement initiatives to enhance code quality and development processes. • Troubleshoot, analyze, and resolve complex production issues, performance bottlenecks, and application defects in a timely manner. • Develop and maintain integrations with databases, third-party services, and internal systems. • Contribute to CI/CD pipelines, deployment processes, and overall backend infrastructure improvements. • Stay current with emerging Node JS technologies, backend development trends, and industry best practices to drive innovation and technical excellence.