• Lead the IT business analysis function, directing and auditing the activities of our external Managed Service Provider (MSP) • Serve as the primary point of contact for the MSP • Collaborate with business stakeholders to define, analyze, and document business processes and requirements • Manage the IT project portfolio and backlog, prioritizing requests • Track and report on MSP performance metrics • Oversee the User Acceptance Testing (UAT) process • Partner with senior leadership to align IT strategy with company goals • Mediate disputes between internal business units and the MSP

Title: IT Program Manager / Enterprise Cloud Platform Technology Leader Location: Washington United States Job Description: Responsibilities Peraton is seeking an Information Technology (IT) Program Manager (PM) / Enterprise Cloud Platform Technology Leader responsible for planning, directing, and overseeing all technical and program related activities that deliver secure, reliable, and scalable cloud infrastructure services for a large federal civilian agency. This opportunity will support the modernization of a large-scale multi-tenant cloud ecosystem, providing critical enterprise-wide support for more than 40 million users in a complex stakeholder environment. This position requires senior level leadership skills combined with modern cloud and industry leading technical capabilities including product development, strict security compliance, latest technology cloud solutions, reliable application delivery with SaaS and Artificial Intelligence integrations and rapid continuous delivery. Work location: This position can be worked remotely, but candidates must be local to the Washington, DC area with the ability to travel on-site as requested by the Customer. Key Responsibilities: - Lead solutions to design and implement cloud architectures, networking, security, and cost optimization strategies. - Lead multi cloud operational teams in high availability, mission critical environments. - Provide leadership and direct to implement and manage services requiring federal cybersecurity frameworks, including FISMA, FedRAMP, NIST SP 800 53, and Zero Trust. - Implement and manage multi-disciplinary teams to ensure daily use of ITIL, Agile, and DevSecOps methodologies. - Manage complex technical programs and initiatives with competing priorities and evolving requirements. - Serve as the accountable leader for a large-scale cloud platform enterprise ensuring daily communication, stakeholder management, and executive briefings. Detailed Responsibilities: - Program Execution & Oversight: Directs all aspects of program performance, including scope, schedule, cost, quality, and risk management for cloud infrastructure services. - Compliance & Security: Oversees adherence to FedRAMP, FISMA, Zero Trust Architecture principles, the federal civilian agency security policies, and all relevant federal standards. - Service Management: Implements ITIL aligned processes for incident management, change control, configuration management, and continuous monitoring. - Performance Reporting: Develops and delivers dashboards, metrics, and reports demonstrating SLA/KPI compliance and operational health. - Budget & Resource Management: Manages staffing, labor categories, subcontractors, and financial performance to ensure efficient and compliant program operations. - Government Engagement: Serves as the primary point of contact for the CO, COR, Government Task Leads, and the federal civilian agency program stakeholders. - Cross Functional Coordination: Collaborates with development, cybersecurity, operations, and data teams to support DevSecOps pipelines and integrated cloud services. - Strategic Alignment: Translates federal civilian agency mission needs into actionable technical and operational plans that support availability, scalability, and modernization. - Team Leadership: Guides multi-disciplinary teams, fosters a culture of accountability and continuous improvement, and ensures high quality service delivery. - Risk & Issue Resolution: Leads proactive identification, mitigation, communication of risks, dependencies, and operational challenges. - Stakeholder Communication: Provides clear, timely, and transparent communication to government leadership, ensuring shared understanding of priorities, progress, and decisions. Position could support / work across multiple enterprise-wide efforts within Peraton. Qualifications Basic Qualifications: - U.S. Citizenship required; must have the ability to obtain a Public Trust clearance - 16 years of experience, must have management experience - Bachelor's degree in information technology, Computer Science, Engineering, Business, or a related field. Advanced degree preferred. - Minimum fifteen (15) years of relevant experience managing large scale federal IT or cloud infrastructure programs. - Strong understanding of cloud architectures, networking, security, and cost optimization strategies. - Proven ability to lead multi cloud operations in high availability, mission critical environments. - Deep familiarity with federal cybersecurity frameworks, including FISMA, FedRAMP, NIST SP 800 53, and Zero Trust. - Experience implementing ITIL, Agile, and DevSecOps methodologies. - Exceptional communication, stakeholder management, and executive briefing skills. - Ability to manage complex technical programs with competing priorities and evolving requirements. - Demonstrated success in leading diverse technical teams and subcontractors - Must reside in the Washington, D.C. area and be willing to travel on-site as required by the Customer Preferred Qualifications: - Top Secret clearance preferred - Professional certifications strongly desired, such as: - PMP, PgMP, or equivalent program management certification - ITIL Foundation or higher - SAFe, Scrum, or Agile certifications - Cloud certifications (AWS, Azure, or equivalent). Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

• Provide technical support and troubleshooting assistance for users operating within the federal customer. • Diagnose and resolve hardware, software, network, and application-related issues in a timely and professional manner. • Respond to user inquiries and document incidents, requests, and resolutions using established ticketing systems. • Escalate complex technical issues to appropriate support teams when necessary. • Monitor assigned tickets to ensure timely resolution and adherence to service level agreements (SLAs). • Assist users with system access, account support, and application-related questions. • Support operational activities and contribute to maintaining a high level of customer satisfaction. • Collaborate with team members to identify recurring issues and recommend process improvements. • Maintain accurate documentation of troubleshooting procedures, resolutions, and knowledge articles. • Support shift operations and, when applicable, assist with team leadership or lead diagnostic activities.

• Manage and optimize Exchange Online, SharePoint Online, Teams, OneDrive Administration • Implement and maintain MFA, Conditional Access & identity protection • Configure DLP, retention labels, sensitivity labels • Provide advanced Level 2/3 support for M365 and Intune topics • Troubleshoot user and device issues • Develop PowerShell scripts for automation and standardization