• Guild Garage Group is seeking a highly organized, operationally minded, and relationship-driven Field Onboarding Supervisor to own and scale onboarding programs across our growing portfolio of brands. • Own and manage onboarding and early training programs • Maintain and continuously improve onboarding curriculum, training materials, facilitator guides, SOPs, assessments, and certifications • Ensure onboarding programs remain current and aligned with operational processes, systems, tools, and expectations • Standardize onboarding experiences while allowing flexibility for brand-specific needs • Build and support scalable onboarding frameworks as Guild continues to grow and acquire new brands • Facilitate engaging virtual and/or in-person onboarding sessions for new hires • Deliver high-energy training experiences focused on practical application and skill development • Conduct role plays, coaching sessions, certifications, and onboarding check-ins • Support new hires throughout onboarding through regular follow-up, coaching, and progress tracking • Reinforce company culture, accountability, and operational expectations during onboarding • Partner closely with brand leadership to support successful onboarding execution and field readiness • Help operational leaders strategize onboarding experiences based on team structure, staffing, and operational capacity • Support train-the-trainer initiatives to help field leaders effectively reinforce onboarding and OJT expectations • Monitor onboarding progress, certification completion, and onboarding adherence across brands • Conduct onboarding audits and identify opportunities to improve onboarding consistency and execution • Build strong relationships with operational leaders and act as a trusted onboarding partner • Track onboarding metrics including ramp progression, onboarding completion, retention trends, certification outcomes, and performance indicators • Partner with Recruiting, Operations, and leadership teams to identify onboarding gaps and performance trends • Maintain onboarding systems, learning platforms, reporting, and training documentation • Use onboarding data and feedback to continuously improve onboarding effectiveness and learner outcomes • Manage onboarding communications, scheduling, attendance tracking, and program coordination across multiple time zones • Collaborate with Operations, Recruiting, HR, and Brand Leadership teams to align onboarding programs with business needs • Support implementation of new operational processes, tools, and systems into onboarding experiences • Help create a consistent onboarding experience that supports employee retention, readiness, and long-term success.

• Deliver regulatory compliant, high-quality product installation and customer training. • Coordinate with Customer Implementation Team to create Implementation Plans. • Execute technical installation activities including equipment assembly and software configuration. • Maintain compliance with regulatory standards during installation activities. • Document and escalate installation issues as necessary. • Participate in Technical Implementation Team Meetings to maximize efficiency.

• Serve as one of Cadwell's clinical resources for the EEG product portfolio. • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases. • Work with Cadwell’s Manager of Education and Training and EMU Clinical Education Specialist to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency. • Assist with the design and delivery of a comprehensive educational portfolio for the EEG product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. • Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. • Serve as a point of contact for internal Cadwell teams seeking clinical expertise and user insight. • Support product evaluations at prospective enterprise customer sites by providing on-site clinical expertise, workflow guidance, and end-user support. • Provide post-implementation support and troubleshooting to assigned customers as needed.

• Serve as Cadwell's clinical expert for the Cascade IONM product portfolio. • Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution. • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases. • Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency. • Oversee the design and delivery of a comprehensive educational portfolio for the IONM product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed. • Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are: • Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process. • Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed. • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course. • Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan. • Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary. • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials. • Serve as the primary point for internal Cadwell teams seeking clinical expertise and user insight. • Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights. • Assist the Sales Team with product presentations and demonstrations, as well as assist with providing appropriate quotations for configurations to meet site-specific workflow needs. • Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective enterprise customer sites. • Provide post-implementation support and troubleshooting to assigned customers as needed. • Oversee the development and delivery of educational content, providing training and support for internal Cadwell team members as needed. • Assist the Manager of Education and Training to define, measure, and monitor Key Performance Indicators (KPIs) for the educational team that drive continuous improvement and support team success, and use these KPIs to reappraise personal performance constantly. • Escalate any issues of concern to the Manager of Education and Training in a timely manner. • Performs other duties as assigned to support team and organizational needs.