• Own and evolve the product vision, strategy, and roadmap for Yendo's AI & ops automation, fraud, and engineering-productivity platforms, balancing big-picture bets with iterative, tactical delivery. • Use AI to automate operational workflows e2e, lowering cost-to-serve while improving CSAT for the ops teams who use your tools and the cardholders they serve. • Conduct quantitative and qualitative research with both ops users and cardholders, and define the KPIs that guide prioritization and measure impact. • Advocate for the user and bring product and customer insights into company-wide business decisions. • Communicate critical information clearly and foster a transparent, collaborative working environment.

• Own the vision, strategy, and roadmap for your product area, identifying opportunities that drive customer value and long-term business growth. • Lead the end-to-end development of AI-powered products, partnering closely with Engineering, AI, and Design to transform complex technology into exceptional user experiences. • Use customer insights, product metrics, and experimentation to prioritize the highest-impact opportunities, make informed decisions, and deliver measurable outcomes. • Align cross-functional teams around a shared vision, navigate technical and business trade-offs, and drive execution with speed and clarity. • Continuously improve product quality, execution, and decision-making while fostering a culture of ownership, simplicity, and high standards.

• Own the strategy, roadmap, and execution of products that create meaningful value for customers and the business. • Build AI-powered products by partnering closely with Engineering, AI, and Design to transform complex technology into intuitive user experiences. • Use customer insights, product metrics, and experimentation to identify opportunities, validate ideas, and guide product decisions. • Lead end-to-end product execution, balancing customer needs, technical trade-offs, and business priorities to deliver high-quality products. • Collaborate across Engineering, AI, Design, Operations, Legal, and Compliance to bring products to market quickly and at global scale.

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals. • Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals. • Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment. • Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization. • Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence. • Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams. • Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue. • Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes. • Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making. • Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop. • Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies. • Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities. • Translate insights into clear product bets, hypotheses, and strategic investments. • Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution. • Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics. • Ensure entire organization has clear visibility into product priorities and progress. • Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability). • Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. • Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.