This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Minty is seeking a dynamic Client Success Manager to support our clients through a period of rapid growth, brand evolution, and product expansion. This individual will own the post-sale client relationship across Minty Business — our suite of B2B tools that drive online customer acquisition — and serve as a trusted advisor to ensure clients maximize value from the Minty ecosystem. The Client Success Manager will oversee onboarding, account strategy, performance optimization, renewals, and ongoing client engagement. This role is critical to driving client satisfaction and retention, identifying growth opportunities, increasing product adoption, and ensuring coordinated, cross-functional execution to fuel long-term partnership success. Responsibilities - Responsible for the day-to-day management and communication across all assigned accounts - Proactively provide value to your named accounts by identifying successful clients and solving additional challenges through thoughtful cross-sell opportunities that expand their impact. - Excellent at client communication addressing FAQs regarding: billing, campaigns, performance, tagging optimizations, suppressions, etc. - Demonstrate a deep understanding of Minty products and services to internal constituents as well as external clients and partners - Ensure the timely delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of weekly/monthly/quarterly initiatives - Assist with challenging client requests or issue escalations as needed - Consistently report on key customer retention and revenue metrics while driving strategies that improve client outcomes, satisfaction, and long-term growth - Work closely with other members of the Customer Success team to ensure all customer processes are optimized, documented, and running efficiently Qualifications - 1-3+ years of experience in a client facing role - Experience in the eCommerce / Adtech / Martech industries preferred - Foundational knowledge of e-commerce and marketing terms, a plus - Preference and proven ability to work in a fully remote environment - Proven track record of meeting and exceeding performance goals in demanding roles, including effectively balancing customer retention goals. - An exemplary work ethic, a positive "get it done" attitude, and a relentless focus on results - Quick to learn and self start - Excellent written, verbal communication skills Education - Bachelor's degree in business related field Benefits - Great benefits - medical, dental, vision and more - Flexible vacation designed to enable you to be your best - 401K plan with company match - Apple products provided to set up your home office - Peer-to-peer micro bonus environment powered by Bonusly - Performance appraisal & recognition system powered by 15Five - Home internet reimbursement

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. We are seeking an exceptional Customer Success Manager to join our team, preferably based on the East Coast or Eastern time zone. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. Let's talk about the role and responsibilities: - Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle - Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives - Negotiate long-term renewals with keen attention to detail and with secured revenue uplift - Act as a program manager throughout the entire customer journey including professional services engagements - Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology - Build adoption and value plans with customers to set a long-term vision for success and growth - Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion - Act as an escalation point when things are not going to plan - Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews - Coordinate and manage customer special requests & projects - Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams - Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell - Travel may be required from time to time Let’s talk about your skills/expertise: - Minimum of 5 years of experience in a Customer Success Role - Consistently delivers excellent customer experience - Strategic mindsight with experience managing large, multinational accounts - Can have strategic conversations with and confident presenting to senior customer executives - Able to act as a quarterback to leverage internal resources to deliver customer outcomes - Demonstrated background in developing and managing commercial relationships - Proven track record of meeting and exceeding targets - Strong technical acumen to add value to customer discussions and translate product strengths into business value - Strong program management skills - Strong analytical skills/ ability to identify patterns and spot trends - Previous experience working in a SaaS environment, or telecoms would be a distinct advantage - Knowledge of testing, the software development lifecycle desirable - Bachelor's degree in a related discipline is desirable You Are: - Organized - Process-driven - Shows initiative - Customer Focused - Articulate and confident - A communicator - A problem solver $110,000 - $135,000 a year This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location. Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity Interested? Know someone who might be? Apply online now. Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by providing assistance with patient reimbursement challenges for a specific drug (including Benefit Investigation, Prior Authorization, Claims Assistance, and Appeals) and educating the office on Payer landscape and services available through both remote interaction and on-site training. This position is client-facing and customer-facing and requires the ability to build relationships with physician offices as well as manufacturer representatives to effectively deliver services based on customer specific preferences. The Field Reimbursement Manager works independently in a fast paced, highly visible environment as well as collaboratively with the internal program hub support services to ensure all customer needs are met. FRM will frequently interact via telephone with providers and internal staff to arrange site visits, Manufacturer trainings, and educational training venues. Must have a solid working knowledge of Medicare and Commercial insurance plans and benefit structures in order to relay detailed benefit information and maximize the customer experience. Position will require travel, project management and/or account coordination based on client expectation. Key Responsibilities: - Provide on-site and on-demand education (including Lunch and Learns or Dinner presentations) for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include education and reimbursement support. On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM daily with reporting to manager weekly. - Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams. Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation. This trended data is also reported quarterly to client. - Reimbursement Support on Case management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs. FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations. These interactions are tracked in FRM CRM and hub system. - Responsible for setting up appointments and completing outbound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information. All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client. - Monitor program performance for physicians and manufacturer representatives in accordance with expectations. Territory performance will be monitored via FRM CRM dashboard daily. Trending results will be identified through quarterly reporting. Additionally, clients have the option to survey customers on program performance. - Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles) FRM will create a facility database on each new provider in FRM CRM. All interactions/activities are built utilizing this database. Minimum Job Qualifications – - 4-year degree in related field or equivalent experience - 4+ years of healthcare related reimbursement experience Business Experience – - Strong medical reimbursement experience with Buy & Bill and/or Specialty Pharmacy. - Experience supporting oncology products preferred - Experience in the healthcare industry including, but not limited to insurance verification, prior authorizations, and/or claim adjudication, physician’s office or clinics. - Must have Medicare and commercial insurance coverage experience. - Must be able to deliver and document benefit investigation outcomes and relay status reports on a regular basis. - Proven presentation skills and experience - Proven ability to effectively handle multiple priorities and excellent organizational skills - Strong Computer literacy to include PowerPoint and Web Meeting experience Specialized Knowledge/Skills – - Previous field experience, a plus - Previous experience with specialty pharmacy a plus - Account management experience, a plus - Excellent Interpersonal skills. - Excellent written and oral communication skills - Problem solving and decision-making skills Travel Requirements – Must reside in territory. Must reside in territory: St Louis MO, Kansas City KS, New Orleans LA, Oklahoma City OK Must be able to travel 80% (4 days a week) via automobile or plane. Must have a valid driver's license with a clean driving record/ MVR Physical Requirements (Lifting, standing, etc.) – Possible long periods of sitting and/or keyboard work. General office demands. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $80,300 - $133,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com. Join us at McKesson!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Ivanti as a Senior Customer Success Manager and play a pivotal role in helping our largest, most complex customers unlock the full potential of Ivanti’s solutions. In this role, you’ll combine your expertise in project management, customer advocacy, and business process optimization to deliver measurable value and foster long-term partnerships. If you thrive in a fast-paced, collaborative environment and are ready to guide customers through adoption, growth, and innovation, we want to hear from you. Why this role matters Our Senior Customer Success Managers are individual contributors within a global team who ensure that our customers derive maximum value and utilization from our products and services such that they renew as part of the hybrid digital/CSM model. In this role, you will be delivering strategic engagements to global customers in the Enterprise segment, as well as supporting the team’s development of said engagements, all with the goal of driving NRR. You will be measured on NRR (primarily a team target to which you will contribute), and other metrics under development that will likely include customer satisfaction (CSAT), engagement turnover rate, and contributions to development of the Scale Customer Success practice (i.e. working tools, methods, best practices). What you’ll do: - Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal. - Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR. - Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth. - Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. - Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables. - Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments. - Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment. - In targeted cases, work with the sales and marketing team to build customer references and develop case studies. - Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team. Qualifications - 3+ years of experience in account management and/or customer success - Strong verbal and written communication - Analytical and process-oriented mindset - Comfortable working across multiple departments in a deadline-driven environment - Active team player, self-starter, and multitasker who can quickly adjust priorities - Ability to learn fast, shift directions, and work collaboratively on a highly effective team - Knowledge of Salesforce, business intelligence and project management tools Benefits - Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance. - Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family. - Global, diverse teams: Collaborate with talented people from 23+ countries. - Learning & development: Grow your skills with access to best-in-class learning tools and programs. - Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world. Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to talent@ivanti.com we’re happy to help.