Patient Services Representative
Location
United States + 1 moreAll locations: United States | Canada
Posted
72 days ago
Salary
$30 / year
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Services Representative
Reliable Respiratory
Role Description This is a remote opportunity for candidates in New England states, PA, or NY. Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients who rely on respiratory, diabetes, urology, and maternity support. We’re expanding our team and seeking a Patient Services Representative. If you’re energized by helping patients, collaborating with healthcare partners, and making a meaningful impact every day, this role is for you. What You’ll Do As a Patient Services Representative, you’ll be the trusted point of contact for patients, referral partners, and internal teams. Your work ensures that every patient receives timely, accurate, and supportive service. Key Responsibilities - Process new and recurring medical supply orders via phone, email, fax, or in person - Provide warm, professional support to patients and referral sources - Verify insurance coverage and obtain authorizations - Document all interactions in our electronic health records system - Troubleshoot equipment concerns and coordinate with manufacturers or clinicians - Confirm patient demographics, benefits, and cost responsibilities - Support patients in understanding their financial obligations - Collect payments and manage assigned worklists - Coordinate appointments with respiratory staff - Participate in outreach and phone campaigns - Uphold all company and regulatory policies - Actively identify opportunities to enhance patient orders through suggestive selling Qualifications - Eligibility to work in the U.S. without future sponsorship requirements - Bachelor's degree required - At least 3 years of customer service or administrative experience in a busy healthcare setting - Healthcare or Medical Call center experience preferred Requirements - Clear, professional communication - Strong computer proficiency (Microsoft Office Suite) - Ability to work independently and collaboratively - Comfort navigating a fast-paced environment with frequent interruptions - Excellent attention to detail - Strong problem-solving abilities - High-quality customer service, even under pressure - Bilingual (English/Spanish) preferred Who Thrives Here You’ll excel in this role if you’re: - Self-motivated and proactive - Dependable and consistent - A natural problem solver - Driven by a sense of urgency and purpose - A team player who values collaboration Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to communicate and convey information with the appropriate parties - Assuming a stationary position for long periods of time - Routinely uses standard office equipment such as computers, phones, and printers/scanners - Operates in a professional office environment - Noise level in the work environment is usually moderate to loud Direct Reports - None Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Job Requirements
- Eligibility to work in the U.S. without future sponsorship requirements
- Bachelor's degree required
- At least 3 years of customer service or administrative experience in a busy healthcare setting
- Healthcare or Medical Call center experience preferred
- Clear, professional communication
- Strong computer proficiency (Microsoft Office Suite)
- Ability to work independently and collaboratively
- Comfort navigating a fast-paced environment with frequent interruptions
- Excellent attention to detail
- Strong problem-solving abilities
- High-quality customer service, even under pressure
- Bilingual (English/Spanish) preferred
- Who Thrives Here
- You’ll excel in this role if you’re:
- Self-motivated and proactive
- Dependable and consistent
- A natural problem solver
- Driven by a sense of urgency and purpose
- A team player who values collaboration
- Work Environment & Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to communicate and convey information with the appropriate parties
- Assuming a stationary position for long periods of time
- Routinely uses standard office equipment such as computers, phones, and printers/scanners
- Operates in a professional office environment
- Noise level in the work environment is usually moderate to loud
- Direct Reports
- None
- Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day-to-Day - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. The Details - Start Date & Hours: - Tuesday, May 5th (licensed) 10:30am - 7:00pm EST - Location: - This position will be FULLY REMOTE. You will need to provide a quiet, distraction-free environment and high-speed internet. - Training: - Class Training will last approximately 6 months through our award-winning University of Farmers. - During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the "getting ready for the job" stuff. - Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.Training Hours: Monday - Friday 10:30am - 7:00pm EST - Normal Business Hours: - Monday–Friday 8:00am–9:30pm EST Saturday 9:00am–9:30pm EST Sunday (chat only): 9:00am–9:30pm EST Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred. - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements Requirements: High School Diploma or equivalent required. Producer/Agent Property and Casualty license Important: Adjuster licenses, Personal Lines and Life And Health License do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $22.82 - $38.61 o CO Only: $21.45 - $33.48 o HI/IL/MN/VT Only: $21.45 - $35.70 o MA Only: $21.45 - $35.70 - o MD Only: $21.45 - $38.61 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 o WA Only: $21.45 - $40.56 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - FL, US - GA, US - IA - Iowa City, US - KS - Kansas City, US - MO, US - NC, US - OH, US - SC, US - TX, US - VT, US - WV Workplace: On-site, Hybrid, Remote Salary Grade: Grade 30 Hiring Manager: Arnaldo Martin Recruiter Name: Kenyatta Wells Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Behavioral Health LPN - Remote
Lifepoint HealthLifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
Your experience matters Lifepoint Health is a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Behavioral Health Transfer Center RN joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team Our Access Point Behavioral Health Transfer Center serves as a centralized hub for coordinating timely and appropriate placement of individuals in need of acute behavioral health care. Operating 24/7, the center streamlines the transfer process by assessing clinical needs, verifying bed availability, and arranging transportation to ensure patients receive the right level of care without delay across 18 locations. Staffed by a team of 31 experienced mental health professionals, including clinicians, nurses, EMTs, and case managers, we serve as a liaison between referring facilities, facilitating over 6,000 transfers per month. Our goal is to reduce waiting times, prevent care gaps, and ensure seamless transitions for patients experiencing mental health or substance use crises. Here you will have the opportunity to work remotely in a dynamic, fast-paced, and mission-driven environment. How you’ll contribute A Behavioral Health Transfer Center LPN (Remote), who excels in this role: · Screen and coordinate patient admissions and transfers from hospitals and clinics · Use clinical decision-making and approved criteria to ensure the proper level of care · Collaborate with intake teams, physicians, nursing staff, and hospital departments to facilitate timely and appropriate placements · Monitor patient flow, track delays, and help improve access processes for better outcomes · Serve as a key liaison between facilities, patients, families, and providers — ensuring compassionate and efficient service · Navigating referrals submission to final acceptance in critical time (45 minutes) · Ensure compliance with EMTALA, Lifepoint Health policies, and quality standards. · Demonstrates strong clinical judgment, critical thinking, and the ability to multitask in a high-volume setting typing 30-40 wpm · Why join We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: · Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. · Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. · Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. · Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). · Professional Development: Ongoing learning and career advancement opportunities. · Opportunity to impact lives at a critical access point in care · Supportive leadership and career development What we’re looking for · Active Compact LPN License · 3+ years of clinical experience in Behavioral Health or ED ( EmPath Unit) / Critical Care experience with Behavioral Health patients · High-speed internet access (minimum: 50 Mbps upload / 100 Mbps download) · Excellent communication skills and a commitment to patient-centered care · Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies, and quality initiatives. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
Remote Customer Support Specialist
Essence JourneyWe are committed to creating an inclusive and diverse environment. All qualified applicants will receive consideration for this opportunity without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
Job Overview We are seeking a Remote Customer Support Specialist to assist customers with general inquiries, simple issue resolution, and account-related questions. This role is fully remote, requires good communication skills, and offers a structured environment with reliable support from our team. Responsibilities: - Respond to customer questions through email and message-based support - Provide clear, friendly, and professional assistance - Update customer records and document interactions - Follow simple support procedures and company guidelines - Escalate issues when needed - Maintain confidentiality and accuracy in all communications Qualifications: - Strong written communication skills - Ability to manage multiple conversations at once - Reliable internet connection - Comfortable learning basic tools and workflows - No experience required Benefits: - Weekly pay - Flexible remote schedule - Professional development support - Performance-based incentives - Wellness resources - Reliable team support and clear guidance Employer Opportunities: We support equal opportunities for all applicants. Candidates are considered without regard to background or experience level. We aim to provide a simple hiring process with fair evaluation for everyone.
Role Description We are a mission-driven investigations and recovery firm specializing in returning unclaimed assets to rightful owners across North America. We reconnect families and individuals with long-lost funds—money that can support education, housing, or a new beginning. This is a high-volume, sales-driven role that requires a unique blend of "hustle" and "education." You aren't just selling a service; you are educating skeptical individuals on the reality of unclaimed property laws and the legitimacy of their own assets. As a Client Care Specialist, you are the first point of contact for people who often believe our service is "too good to be true." Your job is to pivot from a cold outreach to an educational deep-dive, helping potential clients understand the legal framework of asset recovery. - Overcome Obstacles: Handle "no's" and questions about legitimacy with professional poise. - Explain the System: We will provide full training on the U.S. Unclaimed Funds process, the Better Business Bureau (BBB), and state regulations. You must be a fast learner who can explain them clearly to others to build trust. - Lead with Facts: Use our Better Business Bureau (BBB) rating and legal documentation to educate the public on why we are a trusted partner in their recovery. Key Responsibilities - Strategic Outreach: Initiate outreach via phone, email, text, or mail to qualify and capture leads. - Client Education: Clearly explain the unclaimed property recovery process, our service structure, and why these assets exist in the first place. - Document Guidance: Guide clients through the technicalities of completing and submitting required legal agreements. - Follow-up Excellence: Maintain a consistent, relentless communication loop to move prospects from "skeptical" to "signed." - CRM Management: Log all activity and insights accurately in Salesforce. - Sales DNA: Experience in sales, collections, or results-driven client support where you are comfortable with commission-heavy structures. - Grit & Resilience: A proven ability to overcome frequent rejection and the persistence to educate a client until they understand the value. - Trust-Building Skills: The ability to sound authoritative yet empathetic over the phone. - Technical Setup: High-speed internet, a personal laptop, and a quiet, professional home workspace. - Hours: Total commitment to working U.S. Eastern Time business hours. - Base Pay plus commission based on each completed and qualifying Claimant Agreement.