• Serve as the primary incident lead during your region’s daytime hours, coordinating technical investigations, centralizing communication, and engaging the appropriate engineering and SRE teams when escalation is required. • Respond to escalations from Tier 1 support, using runbooks, metrics, logs, and system diagnostics to investigate and remediate issues or determine when escalation to Tier 3 is necessary. • Develop and update runbooks, workflows, and operational documentation to ensure consistent and reliable responses to recurring issues, collaborating with product teams to expand coverage over time. • Write, maintain, and enhance automation scripts and tools that streamline common remediation steps, improve response times, and reduce manual operational overhead. • Use metrics, logs, and tracing tools (Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify problems, validate system behavior, and support continuous improvement of detection mechanisms. • Act as the central point of communication during active incidents, ensuring timely updates and clear routing to the correct product engineering and SRE stakeholders. • Collaborate with reliability and product teams to share insights, recommend improvements, and help refine processes that enhance the stability and operability of our systems. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Help establish operational best practices, refine workflows, and prepare the foundation for a broader reliability operations function.

• Lead incident investigations during your region’s daytime hours, providing timely updates, escalating appropriately, and supporting senior engineers leading the response. • Respond to escalations from Tier 1 support using established runbooks, metrics, logs, and diagnostics to remediate issues or escalate to Tier 3 when needed. • Update runbooks and operational documentation based on new issues, discoveries, and feedback, ensuring clarity and consistency across all procedures. • Run existing automations and collaborate with senior team members to enhance tooling and scripts that streamline troubleshooting and remediation tasks • Use observability tools such as Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to interpret metrics, logs, and traces, helping identify anomalies and validate system performance. • Provide concise, accurate updates during incidents, ensuring information reaches the correct engineering and SRE contacts and supporting structured incident coordination. • Participate in discussions around root causes, share operational insights, and contribute to process improvements that enhance system stability and supportability. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Proactively strengthen workflows, adopt best practices, and build the foundation of the Reliability Operations function as it evolves.

• Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency. • Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization. • Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling. • Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales. • Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs. • Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes. • Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis. • Establish governance, security, and compliance standards for AI enabled infrastructure and operations. • Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.

• Manage Bare Metal physical environments and provide recommendations for migration or adjustments to Cloud environments • Deploy and support servers, storage and virtualization • Plan and execute corporate connectivity projects • Troubleshoot and optimize networks and links • Implement redundancy and high-availability solutions • Manage infrastructure • Implement and scale Cloud and Multi-cloud infrastructures • Perform advanced connectivity troubleshooting • Ensure infrastructure security and network segmentation • Support integration between physical and cloud environments • Conduct capacity planning and optimize resource utilization • Support operational efficiency initiatives and infrastructure cost reduction • Monitor physical resource consumption and connectivity