Raya

• Maintain, expand, and document our Figma design system, ensuring components are clean, consistent, and implementation-ready. • Produce clear, detailed design specifications for engineering partners to support feature development. • Assist senior designers in creating user flows, wireframes, and high-fidelity assets. • Audit components, patterns, and screens regularly to identify inconsistencies or opportunities for refinement. • Collaborate closely with engineers to ensure components are implemented accurately and behave as intended. • Help promote best practices for accessibility, scalability, and visual consistency across Raya and Places. • Participate in design critiques, sharing feedback and offering system-level solutions to design challenges.

• Collaborate, build, and lead key components of our Core Discovery services, with a focus on the Maps and Location surfaces and our Directory search experience. • Work hand-in-hand with cross-functional teams, ranging from UX designers to data scientists, ensuring our solutions are comprehensive and user focused. • Stay updated with the latest in Raya's tech ecosystem, ensuring our solutions are scalable, maintainable, and innovative. • Prioritize and advocate for top-tier user experiences, utilizing feedback loops and data-driven methodologies to define and refine product features. • Navigate the full Software Development Life Cycle (SDLC), ensuring agile methodologies, CI/CD practices, and Raya's best practices are integrated into all development phases.

• Drive software engineering security hygiene end-to-end, from identifying vulnerabilities and misconfigurations to implementing durable fixes across our platform • Work hand-in-hand with DevOps and Engineering teams to embed security best practices into everyday workflows, without slowing down velocity • Stay current on evolving cloud security threats, tooling, and best practices, ensuring Raya's infrastructure stays ahead of emerging risks • Triage, prioritize, and systematically close out security findings, translating scanner output into practical, actionable engineering fixes • Expand and maintain security checks and guardrails in CI/CD pipelines and the broader PDLC, so security becomes a natural part of how we ship, not an afterthought

• Turn direction into shipped work: Take goals and priorities from product leadership and translate them into clear, buildable specs with defined requirements and success criteria. • Drive cross-functional delivery: Lead engineering, design, QA, and other stakeholders day to day from problem to launch. Run the standups, track the work, unblock the team, and keep things moving. • Own the details: Manage scope, timelines, and dependencies. Surface risks early and keep leadership informed on progress and trade-offs. • Partner with QA on quality: Work with QA and engineering to test thoroughly and hold the team to the quality bar before we ship. • Bring ideas and evidence: Pressure-test concepts with users, prototypes, and data, and bring well-formed proposals to product leadership. The strongest ideas earn their way onto the roadmap. • Measure what shipped: Help define and instrument the metrics for your work, then report honestly on whether it moved them. • Communicate clearly: Keep partner teams and leadership aligned on status, blockers, and results. Escalate the right things at the right time.

• Collaborate, build, and lead key components of our Raya backend services • Work hand-in-hand with cross-functional teams, ensuring our solutions are comprehensive and user focused • Stay updated with the latest in Raya's tech ecosystem, ensuring our solutions are scalable, maintainable, and innovative • Prioritize and advocate for top-tier user experiences, utilizing feedback loops and data-driven methodologies to define and refine product features • Navigate the full Software Development Life Cycle (SDLC), ensuring agile methodologies, CI/CD practices, and Raya's best practices are integrated into all development phases

• Collaborate, build, and lead key components of our Raya backend services • Work hand-in-hand with cross-functional teams, ranging from UX designers to data scientists, ensuring our solutions are comprehensive and user focused • Stay updated with the latest in Raya's tech ecosystem, ensuring our solutions are scalable, maintainable, and innovative • Prioritize and advocate for top-tier user experiences, utilizing feedback loops and data-driven methodologies to define and refine product features • Navigate the full Software Development Life Cycle (SDLC), ensuring agile methodologies, CI/CD practices, and Raya's best practices are integrated into all development phases

• Provide timely, accurate, and precise support to Raya members via email • Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard • Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare • Communicate trends, recurring issues, and member insights to help improve the member experience • Participate in product testing and support quality assurance efforts during new releases • Analyze support data and surface actionable insights to improve team efficiency and the member experience • Actively contribute to policy and process improvements that enhance support workflows • Help foster a positive, collaborative, and high-performing team and company culture

• Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them. • Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning • Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot • Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical) • Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend • Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees • Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently • Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms • Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates

• Architect complex, high-volume data pipelines for production use. • Design and implement scalable data models serving multiple product and internal teams. • Own data quality frameworks and standards across key data products. • Build reusable patterns for transformations and metrics to drive efficiency. • Define and maintain core business metrics and Key Performance Indicators (KPIs) in partnership with Analytics. • Own the data products used across the company, ensuring reliability and performance. • Set and promote standards for data modeling and pipeline development. • Partner closely with Analytics, Data Science, and Machine Learning teams on requirements to reduce friction and accelerate their work. • Mentor engineers and actively participate in the hiring process.

• Manage, mentor, and grow a team of iOS engineers, including hiring, onboarding, and career development, while fostering a high-performance and collaborative culture. • Contribute to the codebase and provide technical leadership across architecture, system design, and key engineering decisions. • Partner with product, design, and data to define, scope, and deliver high-impact features, owning execution from concept through launch. • Establish and uphold a high bar for engineering quality, including code standards, testing practices, and long-term maintainability. • Operate as a player/coach with an expected ~50% hands-on engineering contribution.