• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor

• Support deal flow maintenance, providing operational and administrative sales support • Track internal and external communications and responses with operational requests in collaboration with the Sales team • Enter details of executed contracts and terms into internal systems (Asana, Airtable and Connect) • Coordinate delivery requests for Publisher partners, ensuring contractual obligations and deadlines are met • Work closely with the Sales team and Finance team to ensure all royalty reports and payments are tracked and received on time • Escalate issues as needed and assist in resolving delivery, royalty reporting and operational challenges • Provide operational support to members of the Content Sales team as needed • Manage newsletter outreach • Additional duties and projects as assigned

• Work with clients looking to break into or grow within customer support roles • Teach core issue resolution, troubleshooting, and technical support skills • Help clients strengthen customer satisfaction and customer feedback analysis practices • Guide clients on applying emerging tools like AI fundamentals and AI automation to their support work • Offer resume review, LinkedIn review, and cover letter guidance • Provide interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles • Partner with team to deliver a high-quality, supportive experience for every client

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). • Explaining how to use the online HR systems. • Investigating more complex cases.