• Handling a high volume of our inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor • Work a set full-time schedule with one weekend day and one weekday off

• Busy day handling a high volume of our inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Opportunity for advancement and upward mobility across the entire QVC Group family of brands • Report to an assigned Customer Service Supervisor • Work a set full-time schedule, work schedules are not Monday - Friday • Set work schedule will include one weekend day and one weekday off

• busy day handling a high volume of our inbound customer inquiries • offer additional products on each customer interaction • assist customers with questions while personalizing the experience for each caller • calls may include confirming refunds, taking payments, placing orders, and analyzing account data • report to an assigned Customer Service Supervisor • work a set full-time schedule, work schedules are not Monday - Friday • set work schedule will include one weekend day and one weekday off

Role Description This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. As a seasonal Customer Service / Sales Representative working from home, you will: - Provide inbound call support to understand customer needs and offer applicable product/service options accordingly. - Hold authentic, free-flowing conversations with customers to provide order support and complete purchases. - Ask probing questions to ensure customers are purchasing the right products and services for their needs. - Identify and recommend additional accessories and protection services that fit the customers’ needs. - Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs. - Track, document, and retrieve information in databases. - Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred. - Offer additional products and/or services. - Deliver expert customer experiences…with a smile. Qualifications - A high school diploma or GED equivalent. - 6+ months of soft sales experience, with the ability to recommend tech products and accessories. - 6+ months of retail experience is a big plus. - Exceptional relationship-building skills, driven by positive, high-energy customer interactions. - A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results. - Flexible availability to support various shifts and business needs. - A quiet, distraction-free environment to work from in your home. - Dedicated workspace: A quiet, professional environment free from distractions. - Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies. - Computer literacy: Strong computer navigation skills and general PC knowledge. - Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire). - Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone. - Must reside in the United States and have a valid U.S. address for residence. Benefits - The base salary wage for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include medical, dental, and vision insurance. - Comprehensive employee assistance program (EAP). - Registered retirement savings plan. - Paid time off and holidays. - Paid training days. - DailyPay enrollment option to access pay "early," when you want it. - Paid training and performance-based incentives. - Lucrative employee referral bonus opportunities. - Company networking opportunities with organized groups in various topics. - Health and wellness programs with trained partners to help promote a healthy you. - Mentorship programs that support your rewarding career journey. - Work-from-home convenience. - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.