Puzzle Consulting Services

Role Description The Senior Social Media Strategist serves as one of the agency's strategic leaders. You'll help guide social media strategy across multiple client accounts, influence marketing decisions, contribute to agency thought leadership, support new business efforts, and elevate strategic thinking across the organization. You'll work closely with Account Management, Creative, Community Management, Paid Media, Influencer Marketing, and Leadership to ensure our clients aren't just keeping up with social media; they're staying ahead of it. You'll report directly to agency leadership and have meaningful influence over how strategy evolves inside Sociallyin. This role is ideal for someone who loves solving problems, understanding people, analyzing trends, and helping brands win. What You'll Own: - Develop and lead social media strategies across multiple client accounts. - Translate business objectives into actionable social marketing plans that drive measurable outcomes. - Identify opportunities for audience growth, content innovation, community development, and platform expansion. - Create strategic frameworks that improve consistency and elevate thinking across the agency. - Serve as a trusted advisor to client stakeholders. - Lead strategic conversations, planning sessions, workshops, and quarterly business reviews. - Challenge assumptions when necessary and provide recommendations backed by data, experience, and sound judgment. - Build relationships that position the agency as a strategic partner, not just a vendor. - Turn performance data into actionable recommendations. - Monitor platform changes, consumer behavior shifts, emerging trends, and competitive activity. - Identify what matters, what doesn't, and where clients should focus next. - Help clients understand not only what happened but why it happened. - Help shape the point of view on social media marketing. - Bring new ideas to the table. - Challenge existing processes. - Help us stay ahead of where social media is going. - Mentor junior strategists, account managers, and other team members. - Share knowledge, provide coaching, and help raise the strategic standard across the agency. - Contribute to building a stronger strategy department over time. - Partner with leadership and sales teams during pitches and proposal development. - Help prospective clients understand the value of strategic social media thinking. - Contribute ideas that help us win larger and more sophisticated opportunities. What Success Looks Like In Your First 3 Months: - Clients actively seek your perspective and trust your recommendations. - You've influenced strategic direction across multiple accounts and improved the quality of thinking behind client programs. - Account teams feel stronger because of your involvement. - You've introduced new frameworks, processes, or approaches that improve how we deliver strategy. - You've contributed to new business opportunities and helped strengthen Sociallyin's market position. - You've established yourself as a strategic leader inside the organization. Qualifications - 7+ years of experience in social media marketing, digital marketing, or brand strategy. - Agency experience required. - Experience working with large brands, enterprise organizations, or Fortune 500 companies. - Proven success building and leading social media strategies. - Strong understanding of content strategy, community management, influencer marketing, and paid social integration. - Experience presenting to senior-level marketing stakeholders. - Experience leading strategic conversations and facilitating workshops. - Deep understanding of social media platforms and consumer behavior. - Strong business and marketing acumen. - Ability to connect social media initiatives to broader business objectives. - Exceptional critical thinking and problem-solving abilities. - Strong analytical mindset and comfort working with performance data. - Strong communication and presentation skills. - Ability to influence without authority. - Comfortable navigating ambiguity and complexity. - Experience mentoring or coaching others. - High level of ownership and accountability. Bonus Points: - Experience on both the agency and brand side. - Experience with social listening and audience intelligence platforms. - Public speaking, thought leadership, or content creation experience. - Experience supporting enterprise-level pitches and new business efforts. - Genuine curiosity about AI and the future of marketing. Where This Role Can Go: We're actively investing in strategy as a core function of the agency. As the agency continues growing, we see opportunities for this role to evolve into Strategy Team Lead, Director of Strategy, or broader agency leadership positions. The strongest candidates won't simply fill this role. They'll help define what it becomes. Benefits - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: We value work-life balance, offering PTO so you can recharge. - Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. - Salary Reviews every year! - Paid Training and Certifications. Join Us and Enjoy These Perks! Ready to put your puzzle-solving skills to the test? Join our team today!

Role Description We are looking for a Support and Technical Operations Engineer who will play a key role in supporting both our customers and the internal team. You will help troubleshoot technical issues, support product workflows, assist with customer setup, document solutions, improve support processes, and help us scale our technical support operations. This is not a traditional call-center support role. We are looking for someone who can think critically, investigate issues, communicate clearly, and help connect the dots between customers, support, coaching, product, and development. You will work closely with our customer support, coaching, implementation, and development teams to ensure customer issues are resolved quickly and our internal processes continue to improve. Key Responsibilities - Provide technical support to customers through tickets, email, calls, video meetings, and internal escalation channels - Troubleshoot customer issues related to platform usage, logins, workflows, messaging, forms, calendars, notifications, and automations - Support AI-powered phone, texting, and communication workflows - Assist with CRM, calendar, form, and workflow setup for new and existing customers - Help investigate issues involving SMS, email, call routing, phone numbers, web forms, integrations, and customer communication tools - Support internal staff with technical questions, system access, troubleshooting, and workflow improvements - Reproduce, document, and escalate product bugs or technical issues to the development team - Create clear support documentation, internal SOPs, help articles, and troubleshooting guides - Help improve support processes, ticket handling, escalation paths, and customer-facing resources - Review customer issues and identify patterns that could become product improvements or training opportunities - Assist with testing new features, workflows, automations, and AI tools before and after release - Communicate technical issues in a clear, simple, and professional way to both technical and non-technical users - Help maintain a high standard of response time, follow-up, and customer experience Qualifications - Experience in technical support, SaaS support, IT support, customer operations, implementation, or a similar role - Strong problem-solving and troubleshooting skills - Ability to explain technical issues in simple, clear language - Comfortable working with CRM platforms, web-based software, support tools, and customer communication systems - Strong written communication skills - Strong attention to detail and follow-through - Ability to manage multiple tickets, tasks, and priorities at the same time - Comfortable joining customer calls or video meetings to troubleshoot issues - Willingness to learn new tools, systems, and workflows quickly - Ability to work independently in a remote environment Nice-to-Have Experience - Experience with any of the following would be considered a strong asset: - GoHighLevel or similar CRM platforms - Twilio, phone systems, call routing, SMS, or VoIP tools - Synthflow or other AI voice assistant platforms - Help Scout, Intercom, Zendesk, HubSpot Service Hub, Jira, or similar ticketing/support platforms - AI assistants, prompt writing, chatbot workflows, or automation tools - Web forms, calendars, booking flows, customer messaging, or lead management systems - Automotive, collision repair, dealership, or body shop industry experience - Software QA, bug reporting, implementation, onboarding, or product operations experience Success in This Role Looks Like - Customers receive fast, clear, and helpful support - Issues are investigated thoroughly before being escalated - Internal teams have better documentation and fewer repeated questions - Bugs and product issues are clearly reported with useful context - Support processes become more organized and scalable - AI, phone, SMS, CRM, and automation workflows are supported with confidence - The team trusts you to own problems from start to finish Benefits - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: We value work-life balance, offering PTO so you can recharge. - Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. - Salary Reviews every year! - Paid Training and Certifications

Role Description As the Outbound Sales Lead, you’ll be responsible for owning the top of the funnel. You will build the outbound engine that complements our marketing team's inbound work. This is a senior, high-ownership role. - Source your own leads, build your own sequences, and tune your own tactics. - Own the messaging your way once you have internalized ours. - Looking for someone who has run outbound at a Series A to C SaaS company and can walk in day one and start producing. The ideal candidate is resilient, highly organized, metrics-driven, and energized by building relationships, opening new opportunities, and consistently exceeding sales goals. What You'll Own - Outbound sequences across email, LinkedIn, and phone (5-touch minimum). - Cold call script development, testing, and iteration. - Prospect research and list building using Apollo, LinkedIn Sales Navigator, and Clay. - ICP filter refinement based on real-time results and the CEO’s post-meeting feedback. - Short qualification calls to confirm role, need, and timing before booking the CEO. - Structured handoff briefs to the CEO for every booked meeting. - Weekly performance scorecard: outreach volume, reply rates, meetings booked, qualification rate, pipeline dollars generated. - CRM hygiene in GoHighLevel: every prospect logged with a clear source, stage, and next action. What This Role Is Not - You do not run full discovery calls or value proposition presentations. CEO does those. - You do not manage inbound leads. Marketing owns inbound; the CEO owns the handoff. - You do not manage direct reports. You focus on execution. - You book qualified meetings for the closer, and the CEO closes deals. Qualifications - 3 to 5 years of outbound sales experience selling to U.S. SaaS companies. - Cold outbound is your craft. - Native or near-native English. You will be on cold calls with U.S. founders and CTOs. - Strong track record hitting quota. - Comfortable talking to senior technical buyers: CTOs, VPs of Engineering, founders. - Modern sales stack fluency: Apollo, LinkedIn Sales Navigator, Clay, CRM systems (we use GoHighLevel). - Owner mindset. You source your own leads and tune your own sequences. - Data-driven. You measure everything and iterate ruthlessly on what's working. - Comfortable with the daily 15-minute alignment cadence. Success in This Role Within 60 Days: - Take full ownership of the outbound sales pipeline. - Consistently execute multi-channel outbound campaigns. - Refine messaging, sequences, and ICP targeting based on performance metrics. - Deliver qualified discovery meetings with complete, actionable handoff briefs. - Maintain exceptional CRM hygiene. Within 90 Days: - Consistently generate a predictable pipeline of qualified opportunities. - Meet or exceed established KPIs for outbound activity. - Continuously optimize outbound strategies through data-driven experimentation. - Become the trusted owner of Puzzle’s outbound engine. - Operate with minimal oversight while serving as a strategic partner to the CEO. Benefits - Competitive base compensation as an independent contractor. - Paid Time Off: We value work-life balance. - Health Insurance Subsidy: We help with a subsidy to cover your care. - Performance-based meeting bonuses for every qualified meeting. - Recurring commission structure on new outbound-sourced business. - Strong on-target earnings (OTE) with significant upside for high performers. What Being a Puzzler Means This is not a gig. This is a career. Puzzlers take responsibility for outcomes, not just tasks. They reduce complexity for partners and hold a high bar on quality and follow-through. If you are a senior outbound salesperson looking to level up into a founding sales seat at a profitable, culture-first, U.S. SaaS-focused nearshore company, this is the role. Ready to put your puzzle-solving skills to the test? Join our team today!

Role Description We’re looking for a Help Desk & Advanced Setup Team Member whose primary responsibility is providing Tier 1 support within a collision repair industry infrastructure. This role is the frontline of our support operation. You’ll be the first point of contact for incoming requests, the person who figures out what’s going on, fixes what can be fixed, and escalates what needs deeper attention, clearly and correctly. Over time, this role becomes the central Tier 1 triage point for all internal and external support requests across the company. In addition, you’ll spend a meaningful portion of your time handling advanced system setup and configuration work across the platform. Primary Responsibility – Tier 1 Support (Core Requirement) - Handling incoming customer support requests - Resolving common questions and issues quickly and accurately - Working within our existing support tools and processes - Clearly documenting what happened and what was done - Knowing when to escalate and handing off with full context This role requires judgment, organization, and follow-through. Dropping the ball isn’t an option. Future State – Tier 1 Triage Ownership As our support systems continue to scale, this role evolves into full Tier 1 intake and triage ownership for: - All new external customer support requests - Internal support requests from coaches and team members You’ll assess urgency, identify issue type, resolve what you can, and escalate cleanly when needed while maintaining ownership through resolution. Secondary Responsibility – Advanced Setup & Platform Configuration Advanced setup is a secondary responsibility, but it will take up a large portion of your time. This includes: - Copying and configuring templates across the BodyShop Booster platform - Replicating automations, workflows, and standardized setups - Supporting onboarding and expansion for new and existing customers - Ensuring consistency and accuracy across live customer systems This work is detail-heavy and requires comfort working inside production environments. Work Style & Expectations This is a full-time, work-from-home role. You must be a self-starter who can work autonomously without constant supervision. We are not a micromanagement culture. You should be comfortable: - Managing your own workload and priorities - Taking initiative when something needs to be solved - Hustling through tasks without being told what to do next - Staying accountable, responsive, and organized in a remote environment If you need daily direction to stay productive, this won’t be a good fit. This Role as a Starting Point This position is intentionally designed as a foundational role. By working in Tier 1 support and advanced setup, you’ll gain deep exposure to: - Collision repair workflows and shop operations - Real customer pain points and system behavior - How our tools are implemented, supported, and scaled This role builds the system knowledge and judgment required to move into more advanced positions within the company. Qualifications - Strong problem-solving and technical aptitude - Comfort working in CRMs, dashboards, and workflow-based systems - Clear, professional communication skills - Organized, detail-oriented, and dependable - Ownership mindset, you see things through Requirements - Nice to Have (Not Required): - Auto body or collision repair experience - SaaS, CRM, or help desk experience - Familiarity with automation, AI tools, or phone/text platforms Benefits - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: We value work-life balance, offering PTO so you can recharge. - Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. - Salary Reviews every year! - Paid Training and Certifications

Role Description This isn’t a traditional agency Art Director role. We’re not looking for someone focused on print campaigns, brand guidelines, or award-show creative. We’re looking for someone who understands social media. Someone who knows why content succeeds on TikTok, Instagram, LinkedIn, YouTube, and emerging platforms. Someone who can balance creativity with performance. Someone who can lead designers while still jumping into the work when needed. Someone who can help shape what great social-first creative looks like. The Art Director/Senior Designer serves as a creative leader within the agency. You’ll help elevate creative quality across multiple client accounts, mentor designers, influence creative strategy, and establish best practices that improve the work across the organization. You’ll collaborate closely with Strategy, Account Management, Community, Paid Media, Production, and Leadership to ensure that creative isn’t just beautiful, it performs. This role is ideal for someone who loves creating, leading, teaching, and continuously pushing creative standards higher. What You'll Own - Provide creative leadership across multiple client accounts. - Review concepts, designs, motion assets, and content before client delivery. - Ensure creative aligns with platform best practices, audience behavior, and client goals. - Raise the overall quality bar across the agency. - Remain hands-on in creative execution when needed. - Develop static, motion, and campaign-based creative across social platforms. - Contribute to high-profile client work and new business opportunities. - Lead by example through the quality of your own work. - Mentor and coach designers across varying experience levels. - Provide constructive feedback that improves skills and confidence. - Help build stronger creative systems, workflows, and standards. - Identify opportunities for training and growth. - Partner with strategists and account teams to translate insights into creative concepts. - Help shape content frameworks, creative campaigns, and storytelling approaches. - Contribute ideas that improve both engagement and business outcomes. - Stay on top of emerging design trends, creator trends, platform changes, and AI-powered creative tools. - Help the agency evolve with the changing social landscape. - Bring new ideas, formats, and creative approaches to the table. - Support pitches, proposals, and prospective client opportunities. - Help communicate Sociallyin's creative vision and capabilities. What Success Looks Like In Your First 3 Months - Creative quality across the accounts you touch has noticeably improved. - Designers actively seek your feedback and mentorship. - You’ve introduced new creative processes, standards, or frameworks that improve efficiency and quality. - Clients consistently respond positively to creative concepts and execution. - You’ve helped elevate the agency’s overall creative reputation. - You’ve become a trusted creative leader within the organization. Qualifications - 6+ years of professional design experience. - 2+ years providing creative leadership, mentorship, or art direction. - Agency experience strongly preferred. - Strong portfolio showcasing social-first creative work. - Experience working with consumer brands, lifestyle brands, enterprise organizations, or Fortune 500 companies. - Advanced proficiency in Adobe Creative Suite and design tools. - Strong understanding of motion design and short-form video content. - Understanding of AI content tools and developing systems that leverage AI. - Experience building out and presenting content strategies. - Experience presenting to senior-level marketing stakeholders. - Deep understanding of social media platforms and consumer behavior. - Exceptional critical thinking and problem-solving abilities. - Exceptional visual design skills. - Strong understanding of typography, layout, color, and composition. - Experience designing for Instagram, TikTok, Facebook, LinkedIn, YouTube, and emerging platforms. - Ability to balance creativity with performance objectives. - Strong storytelling and conceptual thinking abilities. - Ability to provide clear and constructive creative feedback. - Experience mentoring designers and creative teams. - Strong communication and collaboration skills. - Ability to influence without direct authority. - High level of ownership and accountability. Bonus Points - Motion Design experience. - Video editing experience. - Experience on both the agency and brand side. - Experience directing creators or production teams. - Experience using AI-powered creative tools. - Experience supporting enterprise-level pitches and new business efforts. Benefits - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: We value work-life balance, offering PTO so you can recharge. - Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. - Salary Reviews every year! - Paid Training and Certifications.

Role Description We’re looking for a creative, organized, and detail-obsessed Marketing Assistant to help bring the client's brand to life across every channel we touch. This role sits at the heart of our marketing function, executing the content, campaigns, and creative work that generates awareness, drives leads, and reinforces our brand in the collision repair industry. This is primarily an executional role. The Director of Marketing and Operations owns strategy and channel direction; you own bringing it to life with speed, consistency, and quality. You’ll manage content across social media, email, and paid channels, keep our brand standards tight, and make sure nothing slips through the cracks. This is not a passive role. We need someone who takes ownership, communicates proactively, and cares about the details. For the right person, there is a clear path toward greater strategic responsibility as the marketing function grows. Key Responsibilities - Content Creation & Scheduling - Create and schedule social media content across Facebook, Instagram, and YouTube aligned to our brand guidelines and content calendar. - Design graphics and visual assets using Canva that are on-brand every time — right colors, right fonts, right tone. - Draft email campaigns in GoHighLevel (GHL) aligned to our audience and lifecycle strategy. - Maintain a consistent publishing cadence across all channels without being asked. - Build and manage a content asset library — images, video clips, copy templates, and brand files, organized and accessible. - Campaign Support & Performance Tracking - Support Meta (Facebook/Instagram) ad campaign execution — asset upload, audience setup, and basic configuration. - Pull weekly performance reports from Meta Ads Manager, GHL, and social platforms and compile them into our standard reporting format. - Track cost-per-lead by channel weekly so we always know what’s working and what isn’t. - Monitor campaigns daily and flag any anomalies, underperformance, or technical issues to the Director on the same business day — no waiting. - Support A/B testing by creating assets, scheduling tests, and documenting results. - Brand Standards & Platform Operations - Make sure every piece of content we publish matches our Brand & Messaging Standards — tone, visuals, vocabulary, and integration language. - Flag anything that doesn’t feel right before it goes out — not after. - Keep GHL marketing workflows, sequences, and contact lists accurate and up to date. - Run quality checks on all assets before publishing — links, copy, images, and targeting. - Documentation & Process - Document SOPs for every recurring marketing task so our processes live in writing, not just in your head. - Own the content calendar and make sure every deadline is met. - Support the Director with research, industry monitoring, and competitive content tracking as needed. Qualifications - 1–3 years of experience in a marketing, content, or social media role — agency, in-house, or freelance all count. - Strong written English communication skills — you can write clean, on-brand copy for social, email, and ads. - Proficiency in Canva and at least one social media scheduling or management platform. - Highly organized and detail-oriented — errors in published content are not acceptable in this role. - Self-starter who works independently in a remote environment without needing daily oversight. - Responsive and proactive — you flag issues before they become problems, and you never need to be chased for updates. - Familiarity with GoHighLevel (GHL) or similar CRM and marketing automation platforms is a strong plus. - Experience supporting Meta paid advertising campaigns is a plus. - Basic video editing for short-form social content is a plus. - Interest in B2B SaaS, AI technology, or the collision repair / automotive industry is a plus. What Success Looks Like (First 90 Days) - Content is published consistently across all channels — on time, on brand, error-free — without requiring Director oversight on every piece. - Weekly performance reports are delivered on schedule, with cost-per-lead tracked by channel. - All published content meets Brand & Messaging Standards — zero integration language violations. - GHL workflows and sequences are accurate and maintained. - SOPs are documented for every recurring task you own. - You’ve built a working relationship with the Director, built on trust, reliability, and clear communication. - When something goes wrong — a campaign underperforms, a link breaks, an ad gets flagged — you catch it first and bring a solution! Benefits - Competitive Salary: Earn a USD salary that matches your skills and experience. - Paid Time Off: We value work-life balance, offering PTO so you can recharge. - Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. - Salary Reviews every year! - Paid Training and Certifications.