PSG Global Solutions

• Architect and execute a global sales strategy • Define and track global revenue targets • Leverage proprietary ATS and AI-driven reporting • Champion consultative selling • Foster a collaborative, people-first, and high-integrity culture • Drive alignment with delivery, operations, finance, legal, and implementation teams • Promote global best-practice sharing

Role Description - Recruit, interview, and hire qualified individuals for various projects: actively recruit qualified applicants. - Maintain an accurate representation of Teleperformance to all applicants. - Review, monitor, and coordinate pre-employment applications in the CCMS database, including: - Applicant interview schedules - Pre-screening - Testing - Initial interviews - Second interviews - Orientation sessions - Training class schedules - Review all new-hire paperwork to ensure accuracy. - Assist with other HR functions as needed and when time permits. - Provide excellent customer service at all times. - Follow up on customer inquiries by taking appropriate action in a timely manner. - Work with confidential customer information. - Thrive as a team player in a fast-paced, high-energy, change-oriented environment. - Participate in additional training courses when needed. - Perform other related duties and assignments as required and as assigned by the supervisor or manager. Company Description PSG Global Solutions is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month).

• Design and optimize recruitment workflows integrated with HRIS • Support global QA and deployment documentation. • Ensure accurate data flow and a consistent candidate experience • Document workflows and support ongoing releases • Configure email/SMS messaging aligned with Anna AI calls • Partner with Product and regional teams to improve workflows and messaging • Support A/B testing to boost engagement and completion rates • Help standardize sourcing taxonomies (sources, sub-sources, campaigns) and reporting definitions across PSG and local Operations so performance can compare systems globally. • Analyze performance by channel, campaign, and geography (e.g., cost per lead, conversion by stage, time-to-contact) and recommend experiments to improve quality and volume.

• Accelerate PSG’s revenue by growing our Recruitment Process Outsourcing (RPO) business • Increase brand position for recruitment opportunities through prospecting and outreach • Participate in market outreach events such as trade shows, conferences, and webinars • Develop a sales pipeline and manage ongoing relationships with prospective clients

• Develop, implement, assess and improve day to day operations of inbound call center • Review and monitor employment applications for contact center employees • Communicate employment offers and orientation to new employees

• Lead client communications and project management for regional rollouts of recruiting technology stack • Own day-to-day project management: status reporting, RAID logs, cross-functional coordination • Capture user needs and reflect them in configuration, workflows, and training plans • Drive structured hypercare period after go-live, ensuring issues are triaged and resolved • Act as primary client liaison during regional implementations

PSG Global Solutions is Hiring! PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month). Privacy Notice We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Click here to read the PSG Global Solutions US Candidate Privacy Notice. Job Description PURPOSE OF POSITION Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS - Review and monitor employment applications for contact center employees - Maintain relationships with appropriate recruiting resources - Maintain professional and accurate representation of Teleperformance to candidates - Pre-screen applicants, schedule and conduct interviews - Conduct pre-employment testing, reference checks and background checks - Review and audit new hire paperwork ensuring completion and accuracy - Communicate employment offers and orientation to new employees - Maintain recruiting reporting and data i.e., interview/hire ratios or resource data - Assist in other functions as required by supervisor - Thrive as a team player in a fast paced, high energy, change oriented environment Equal Opportunity Employment All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)