• Oversee and support HHS’ long-term care operations across multiple facilities in a region. • Motivate on-site leadership teams and drive success by creating a positive culture, implementing HHS programs, and ensuring that policies, best practices, and regulatory standards are consistently followed. • Conduct facility inspections and operational assessments; set achievable goals based on current outcomes. • Implement programs that improve resident dining experiences, including nutrition-focused initiatives, sustainable foods, and specialty diets. • Set clear expectations and performance goals, driving compliance across multiple LTC facilities. • Mentor and inspire directors, managers, and team members to foster a pipeline of promotable leaders while building an inclusive work environment. • Support recruitment, training, and retention of on-site leadership teams. • Monitor implementation and effectiveness of policies and programs that enhance resident satisfaction, safety, and quality of care. • Ensure continuous improvement in resident satisfaction and care outcomes through communication, integrity, and performance. • Analyze operational and financial data to make informed adjustments to meet facility, budget, and compliance goals. • Provide hands-on assistance as needed to ensure successful outcomes and problem resolution.

• Provides procurement and contract management throughout the lifecycle of contracts • Drafts, evaluates, negotiates, and executes contracts • Acts as the single point of contact on contractual matters • Maintains contractual records and documentation • Provides guidance on contract matters to project managers or other operational staff • Monitors competitive terms and recommends changes

• Manage and maintain calendars, scheduling, and meeting logistics • Monitor and manage email inbox, draft, organize, and respond on behalf of leadership • Prepare meeting agendas, compile briefing materials, and distribute follow-up notes and action items • Serve as a primary point of contact for client and candidate communications, professional, timely, and on-brand • Handle internal communications and help coordinate cross-functional tasks • Manage billing, invoicing, and basic financial tracking and follow-up • Build and maintain process and workflow documentation to support operational efficiency • Assist with special projects, research, and administrative tasks as needed

• Responsible for providing expert technical consulting to customers on OSHA Process Safety Management (PSM), EPA Risk Management Plan (RMP) and General Duty Clause compliance. • Support and develop the PSM Services processes to advance Bassett’s PSM/RMP Services to support customers. • Establish and maintain ongoing PSM consulting activities with new and existing customers as assigned. • Plans, directs, and coordinates activities of PSM compliance consulting projects to ensure that goals and objectives of projects are accomplished within the designated time frame and project budgets. • Provide education and technical support for customer development of new or improvements to existing PSM (Process Safety Management) programs as they relate to ammonia refrigeration systems. • Prepare written PSM programs, policies and procedures (SOP’s) within regulatory and industry code requirements to assist with customer PSM program development. • Conduct compliance audits and facilitate Process Hazard Analysis’ of customer facilities, prepare audit/PHA reports and recommend appropriate action to correct deficiencies found during audits/PHA. • Provide technical support to customer users and internal company users of the PSM software system, from login assistance to helping users with locating information in the software system. • Perform data migration of customer-supplied information uploading systematically into the PSM software system. • Track the location of the uploaded data and identify gaps in data provided by customer. • Develop and document PSM standard operating procedures and other PSM program procedures/guidelines as directed. • Support and provide PSM-related and ammonia awareness training to customers. • Act as a technical expert for the company, both for internal and external customers with regard to Process Safety Management for ammonia refrigeration systems. • Partner with the Director of PSM Services to communicate with customers in the form of proposals, meetings and presentations to understand and define their needs. • Understand and respond to customer requests, both verbal and written. • Coordinate and support the assembly of process safety information for the customer refrigeration systems as needed according to project scope. • Assist drafters in developing system P & ID updates. • Direct and coordinate activities of project to ensure project progresses on schedule and within budget. • Overall responsibility to coordinate preparation of all documentation for project. • Required to answer to multiple customers assigned and maintain strong customer relationships. • Assist Director of PSM Services with promoting the PSM services through external company communication sources. • Support and maintain a Lean work environment.