PriceLabs

• Advocate for PriceLabs' culture and values • Partner with business leaders to build high-performing teams • Manage end-to-end onboarding and offboarding processes • Automate onboarding workflows via AI tools and HRIS integrations • Partner with leaders on people-related conflicts, decisions, and concerns • Build and maintain automated dashboards for headcount, attrition, engagement, and compliance

Role Description In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.), eventually. - Taking ownership of customer issues reported and seeing problems through to resolution - Conducting product walkthroughs and providing resolutions to customers' queries - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Answering questions over email, phone calls, & live video calls. - Finding ways to go above & beyond to help customers Qualifications - Empathy and patience. - Curiosity and a problem-solving mindset. - Strong analytical background - our product is very math and numbers-heavy! - Solid verbal, written, presentation, and interpersonal communication skills - Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam. Requirements - This role is only open to candidates currently residing in India with full work authorisation. - Working days: Any five (5) days of the week - For candidates based in India, this role requires working from 6:00 p.m. IST to 2:30 a.m. IST. Benefits - Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here ) - Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. - We are a remote-first organisation and accept work from home as the norm. Company Description PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine. In 2025, we scaled to: - 600K+ listings - 160+ integrations - 300+ globally remote team - 70K+ customers worldwide - 40% diversity Industry awards won: - SaasBoomi 2021 - The Shortyz 2020 - The Shortyz 2023 - STRive Awards 2025 - STRive Awards 2026 We continue to grow exponentially, backed by a strong team to take us to the next level.

• You will be the first layer of communication with our customers • Taking ownership of customer issues reported and seeing problems through to resolution • Conducting product walkthroughs and providing resolutions to customers' queries • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answering questions over email, phone calls, & live video calls • Finding ways to go above & beyond to help customers

• Own activation and recovery for trial, dormant, and churned users • Qualify and route inbound and marketing leads • Run targeted outbound campaigns • Design and run your own experiments

• Support end-to-end execution of partnership-led webinars and campaigns. • Create promotional banners, webinar decks, and presentation assets. • Manage webinar logistics such as Zoom setup and email campaigns. • Maintain webinar documentation, trackers, and operational processes. • Own and support monthly newsletter operations.

Role Description You will turn PriceLabs' market and pricing data into clear, decision-ready stories used in PR, thought leadership, and executive-level communication. - Insight discovery (≈40%) - Translate open-ended questions into analytical approaches - Pull and explore internal datasets and BI tools - Select the right metrics, comparisons, and cuts - Identify trends and patterns worth sharing externally - Use LLMs to accelerate data exploration, hypothesis generation, and first-pass synthesis - Storytelling & narrative framing (≈30%) - Distil analyses into clear story angles and headlines - Structure narratives that answer: why this matters, who should care, and what it implies - Ensure every story has a point of view - Use LLMs as a thinking and drafting partner — while keeping the point of view, judgment, and editorial bar your own - Visualization & presentation quality (≈20%) - Create clean, external-ready charts and visuals - Choose the right visualization for the message - Maintain a clear bar between internal analysis and PR-ready assets - Use AI tooling where it helps (chart drafts, formatting, copy polish) without compromising the visual standard - Enablement & collaboration (≈10%) - Partner closely with PR, content, and marketing - Build reusable datasets, templates, and standards - Reduce rework and approval loops - Build lightweight automations and reusable AI workflows so the team scales without adding headcount What success looks like: - PR stories move faster and require less rewriting - Data-driven stories are published more frequently - Market data presentations feel consistently sharp - Leadership moves from fixing to approving - PriceLabs becomes a go-to source for market insight Qualifications - 3–7 years in strategy consulting, analytics consulting, or internal consulting - Strong analytical skills (SQL, BI tools, spreadsheets) - Proven experience creating executive-ready slides - Comfort taking a point of view - Clear, structured communicator - Fluent (or eager to become fluent) with LLMs as part of daily workflow — exploration, drafting, synthesis, iteration. You don't need to be an AI engineer, but you should already be reaching for these tools instinctively. Requirements - SaaS, marketplace, travel, or hospitality exposure - Experience supporting PR or external communications - Experience working with messy, real-world data - Experience building lightweight automations (Python scripts, no-code tools, prompt chains) to remove repetitive work Benefits - Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here ) - Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. - We are a remote-first organisation and accept work from home as the norm. Company Description PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. - In 2025, we scaled to: - 600K+ listings - 160+ integrations - 300+ globally remote team - 70K+ customers worldwide - 40% diversity - Industry awards won: - SaasBoomi 2021 - The Shortyz 2020 - The Shortyz 2023 - STRive Awards 2025 - STRive Awards 2026 We continue to grow exponentially, backed by a strong team to take us to the next level.

• Elevate video storytelling across marketing campaigns • Partner with teams to shape campaigns from ideas to execution • Use AI-assisted tools for ideation, scripting, rapid prototyping, and enhancements • Set motion styles, pacing, and visual treatment for consistent output • Coach and mentor designers, and set benchmarks for AI-augmented workflow • Build reusable motion kits and AI-driven workflows

• Own video storytelling end-to-end: Translate marketing briefs into strong video concepts • Develop storylines, hooks, and structures before jumping into editing • Create content that is clear, engaging, and purposeful • Scale creativity and efficiency through AI • Utilize AI to accelerate ideation, scripting, and rapid prototyping • Optimize editing workflows by integrating AI-assisted tools • Explore AI-enabled formats and experimental approaches • Identify opportunities to drive production speed without compromising on narrative standards • Elevate our creative quality • Define motion styles, pacing, and visual treatment across videos • Bring consistency and taste to all video outputs • Lead and mentor junior video editors • Provide clear, actionable feedback to raise overall team quality • Build scalable systems • Collaborate closely with marketing

• Own content strategy end-to-end • Build the system, not just the output • Push our AI stack forward • Publish across formats • Help connect Rental Scale-Up and PriceLabs content • Measure what matters

• Perform functional, regression, exploratory, and usability testing • Design and maintain test cases, test plans, and test scenarios • Identify, log, and track bugs with clear reproduction steps • Conduct API testing (validation, authentication, edge cases) using Postman • Write, execute, and maintain automation test scripts using Cypress • Validate backend data using SQL queries • Use Git for version control (branching, commits, PR basics) • Work with shell/CLI tools for debugging and validation • Collaborate closely with developers and product teams in release cycles