Role Description In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.), eventually. - Taking ownership of customer issues reported and seeing problems through to resolution - Conducting product walkthroughs and providing resolutions to customers' queries - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Answering questions over email, phone calls, & live video calls. - Finding ways to go above & beyond to help customers Qualifications - Empathy and patience. - Curiosity and a problem-solving mindset. - Strong analytical background - our product is very math and numbers-heavy! - Solid verbal, written, presentation, and interpersonal communication skills - Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam. Requirements - This role is only open to candidates currently residing in India with full work authorisation. - Working days: Any five (5) days of the week - For candidates based in India, this role requires working from 6:00 p.m. IST to 2:30 a.m. IST. Benefits - Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here ) - Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. - We are a remote-first organisation and accept work from home as the norm. Company Description PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine. In 2025, we scaled to: - 600K+ listings - 160+ integrations - 300+ globally remote team - 70K+ customers worldwide - 40% diversity Industry awards won: - SaasBoomi 2021 - The Shortyz 2020 - The Shortyz 2023 - STRive Awards 2025 - STRive Awards 2026 We continue to grow exponentially, backed by a strong team to take us to the next level.