PreVeil

• Investigate design challenges with depth — explore multiple approaches, evaluate tradeoffs, and arrive at a clear, well-reasoned point of view • Articulate design decisions with conviction: why a path was chosen, what alternatives were considered, and what was intentionally left out • Demonstrate a high bar for what good looks like — backed by evidence from your portfolio and process • Translate technically complex product concepts into experiences that feel intuitive and effortless • Design for both admin and end-user personas — audiences with fundamentally different mental models, workflows, and risk tolerances • Reduce cognitive load without reducing capability; make hard things feel easy • Own and evolve a design system and component library that scales across Windows, Mac, web, and mobile • Apply deep knowledge of platform-specific design standards while maintaining a unified PreVeil identity • Ensure every surface feels like one product — not four separate apps • Drive the full design lifecycle: discovery, user research, wireframing, prototyping, high-fidelity design, and developer-ready handoff • Produce clear, complete specs that engineering can act on without ambiguity or back-and-forth • Actively use AI tools to accelerate iteration, sharpen craft, and explore ideas faster • Conduct and synthesize user research to build a genuine picture of how users think, work, and struggle • Bring evidence of user needs into every design decision — not just instinct • Identify behavioral patterns across users and translate them into better product decisions • Partner closely with Product and Engineering — communicate clearly, show work early, and iterate based on real feedback • Be the designer people can count on: have great quality designs that are well thought through, meet commitments, and surface issues proactively • Work with a low ego and a maker-first mindset — this is a hands-on, high-output role

• Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts • Develop and maintain relationships at multiple levels within each account, including executive sponsors • Leverage engagement data and account intelligence to anticipate customer needs • Lead structured save efforts for at-risk accounts • Own the full renewal cycle for your book of business • Identify, document, and own expansion forecasts • Develop and execute tailored adoption plans • Align customer goals to PreVeil capabilities • Cultivate customer advocates and reference accounts • Leverage internal systems and AI tools to manage customer engagement

• Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments • Deliver follow-on training sessions to ensure customers are confident and capable on the platform • Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion • Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses • Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required • Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use • Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.

• Qualify, educate, negotiate and close new business with enterprise prospects in target markets. • These accounts will primarily be private contractors supporting US Government and military programs that require strong encryption. • Secondary prospects will be healthcare and financial service enterprises. • Coordinate with and develop productive relationships with existing channel partners in the territory. • Identify and exploit new channel opportunities in the territory in cooperation with PreVeil’s Partner manager. • Drive sales efforts primarily via Zoom meetings and phone calls but occasionally meet face to face with prospects and customers and attend industry events as appropriate. • Exceed assigned targets for profitable sales volume and strategic sales objectives for assigned accounts. • Excel in a fast-paced, high-volume environment. • Coordinate the involvement of PreVeil personnel, including customer support, customer success and product management and in order to win new customers. • Start every day with enthusiasm, focus, and a commitment to achieving your objectives and growing the company.

• Evaluate PreVeil’s current reseller portfolio and prioritize high-potential partners. • Identify, recruit, and onboard high-performing reseller partners in targeted verticals. • Reactivate dormant or underperforming partners and convert them into revenue contributors. • Implement structured 90-day action plans to drive measurable growth. • Personally engage in strategic partner-led deals to accelerate revenue realization. • Consistently exceed revenue and bookings targets tied to the channel segment. • Collaborate closely with Solutions Eng, Marketing, Customer Success, and Product Teams. • Build and lead a team of Channel/Reseller Managers as performance milestones are achieved.

• Own Your Portfolio: Act as the primary point of contact for a dedicated group of 500+ customers, helping them navigate our platform and achieve their goals. • Support and; Guide: Be the go-to expert for inbound inquiries, providing timely, creative solutions and celebrating customer wins. • Proactive Success: Monitor engagement signals to identify and reach out to accounts that would benefit from your guidance. • Strategic Triage: Support the broader CSM team by resolving foundational inquiries, ensuring every customer receives a fast and helpful response. • Renewal Coordination: Assist in team-wide renewal quote preparation and operational workflows to ensure a seamless experience. • Growth Operations: Identify and document expansion opportunities within Salesforce to help drive team-wide growth. • AI-Enabled Efficiency: Leverage internal systems and AI tools to manage customer engagement effectively at scale. • Special Projects: Support the Director of Customer Success with other project needs as they arise.

• Own PreVeil’s CMMC and NIST 800-171 compliance accelerator, ensuring alignment across product, engineering, go-to-market, and customer success. • Serve as the executive-level authority on how evolving regulations impact PreVeil’s platform and customers. • Advise executive leadership on regulatory risk, market positioning, and compliance-driven product investments. • Define PreVeil’s long-term posture for future CMMC and other important regulatory changes. • Translate regulatory requirements into guided workflows, learning paths, AI-assisted tools, and readiness metrics. • Balance compliance rigor with usability to drive adoption and customer success. • Act as a senior compliance leader in strategic deals, executive briefings, and partner engagements. • Represent PreVeil in standards bodies, industry working groups, and public forums related to CMMC and DIB cybersecurity.

• Partner with the sales team to qualify leads, deliver compelling technical presentations, and help close deals—especially within large enterprises. • Collaborate with the Channel team to recruit, train, and support partners. Build credibility with partner technical teams. • Join strategic calls with key accounts to troubleshoot complex issues and offer expert insight on challenging use cases. • Coordinate with Product and Support teams to design tailored solutions and escalate critical feedback. • Serve as a trusted advisor on CMMC, DFARS/NIST compliance, enterprise IT, and PreVeil’s platform for both customers and partners. • Lead technical discussions around PreVeil’s Compliance Accelerator. Complete security questionnaires and support audits. • Contribute to the enhancement of Compliance Accelerator tools by providing input on content, usability, and technical accuracy. • Mentor and assist in onboarding new Sales team members.

PreVeil is a rapidly growing SaaS company transforming secure communication and compliance for the modern enterprise. Our encrypted email and file sharing platform delivers the strength of end-to-end encryption with the simplicity of Dropbox and has been recognized by PC Magazine as the Best Encrypted Email and File Sharing Solution five years in a row. We are trusted by over 2,200 Defense contractors , helping them protect Controlled Unclassified Information (CUI) and comply with CMMC, DFARS, and ITAR — the cybersecurity and export control standards that govern the U.S. Defense Industrial Base. PreVeil’s platform is the gold standard for defense suppliers protecting sensitive information and achieving compliance efficiently. With our leadership position in Aerospace & Defense established, we are now expanding into Healthcare, Tax, Legal, and Financial Services — industries facing similar security and compliance challenges that PreVeil solves elegantly. We are looking for a talented and ambitious Sales Development Representative that thrives in a high impact startup sales environment. The successful candidate will be the first impression for the company, creating relationships with executives at prospective companies, and will be a key driver behind PreVeil’s growth. You will get in on the ground floor of our rapidly growing sales team with multiple career paths available. The ideal candidate will be located in Boston but the position will be hybrid with flexibility to work remotely. Your day-to-day will include: Fielding inbound information requests and marketing leads by being a knowledgeable and professional first contact for companies interested in PreVeil’s offering Exceeding weekly performance targets + quota regarding # of outbound touches and # of qualified meetings booked with Account Executives Working with marketing + sales leadership to target in-market, high-intent accounts to penetrate Leveraging best-in-class sales intelligence + marketing tools Using phone, email, and social media activities to thoughtfully engage potential prospects, completing all tasks daily Regularly engaging with account execs and sales & marketing leadership to discuss market feedback in order to refine your pitch and target account lists You will thrive as a Sales Development Representative if you are: Coming to work every day with enthusiasm, focus, and commitment to your outbound campaign targets Highly coachable, adaptable, and hungry with a growth mindset Able to multitask, prioritize, and manage time effectively Energized by the opportunity to drive significant impact to a growing company Able to hustle and set meetings with prospects; Have a track record of exceeding quota in rapidly evolving environment Highly proficient with high velocity outbound prospecting A creative problem solver who is comfortable coming up with new techniques to achieve sales goals