• Develop full-stack business applications using Python and the Anvil framework • Design and implement innovative solutions, particularly within the AWS ecosystem • Collaborate with consultants and industry specialists to solve client challenges • Identify opportunities to create new service offerings and technology solutions for Baker Tilly clients • Contribute reusable components and best practices that accelerate future development efforts

Role Description Are you a paradigm-shifting, synergy-blasting technologist who eats raw Assembly for breakfast and deploys multi-region Kubernetes clusters in your sleep? We are looking for an individual who can balance high-level architectural abstraction with low-level bit-shifting. This role requires navigating $O(N^2)$ political environments while maintaining $O(1)$ code efficiency. Core Responsibilities - Architectural Overlordship: Design, implement, destroy, and rebuild next-generation micro-frontend-monoliths. - Data Pipeline Wrangling: Process exabytes of un-indexed, corrupted JSON, XML, YAML, and CSV files simultaneously without losing a single trailing comma. - Legacy Archaeology: Maintain, refactor, and pray over a COBOL codebase written in 1974 that runs our entire global payroll system. - Cross-Functional Chaos: Act as a bridge between Engineering, Product, Marketing, Legal, and the local coffee machine. - Edge-Case Guarding: Write test cases that capture things that shouldn't mathematically happen but will anyway because users are creative. Qualifications - Wsparcie SaaS - selekcja zgłoszeń - język portugalski - empatia wobec klienta - podstawy języka SQL Requirements - Frontend Mastery: Must have 15 years of experience in React (even though it was released in 2013). - Deep understanding of Vanilla JS quirks, specifically why typeof null === 'object' and [] == ![] evaluates to true. - Backend Robustness: Proficient in Rust, Go, C++, Python, Brainfuck, and Whitespace. - Ability to exit vim on the first attempt without disconnecting the server. - Cloud & DevOps: AWS, Azure, GCP, IBM Cloud, Oracle Cloud, and a private server running under a desk in Ohio. - Experience managing a minimum of $10^5$ concurrent Docker containers. Benefits - Healthcare: 100% medical coverage for you, your dependents, your pets, and your digital avatars. - Time Off: Infinite PTO (with a mandatory minimum of -5 days per year). - Equipment: A 128-core workstation with 2TB of RAM, a mechanical keyboard with extra-loud blue switches, and a single, slightly wobbly ergonomic stool. - Snacks: Free artisanal water, kombucha on tap, and oxygen molecules.

• Handle real-time chats, calls, and emails from Adobe business users. • Provide consultative support across the customer journey—from onboarding and installation to troubleshooting and post-sales care. • Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion. • Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs). • Maintain excellent knowledge of our products and services to understand customer's needs. • Respond to incoming requests for cancellation of services and persuade our customers to remain with us. • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated. • Identify opportunities to turn dissatisfied customers into happy customers. • Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system. • Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT). • Troubleshoot customer queries related to billing, account management, installation, and product functionality. • Log, prioritize, and triage issues from phone, chat, email, and web channels. • Stay calm under pressure while managing customer sentiment and expectations. • Maintain professional communication and timely responses to all customer interactions.

Role Description The Amazon Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. The ideal candidate brings strong experience in contact center operations along with hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Strong analytical and problem-solving skills are essential for success in this role. Responsibilities - Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. - Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. - Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. - Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. - Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. - Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications - 4+ years of overall IT experience with strong exposure to CCaaS environments. - 4+ years of experience in contact center observability, monitoring, and troubleshooting of production systems. - 3+ years of hands-on experience with monitoring tools such as Splunk and Zabbix. - 2+ years of practical AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect, and CloudWatch. - 2+ years of experience in at least one scripting language such as Python, Perl, or PowerShell to support automation and operational efficiency. - Undergraduate degree or equivalent practical experience. - Excellent communication and teamwork skills with the ability to collaborate across technical teams. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.