Personalis, Inc.

• Play a critical role in shaping and executing Personalis’ commercial payer strategy. • Lead strategic engagement with national and regional commercial health plans to expand coverage, influence policy, and improve patient access to Personalis’ diagnostic solutions. • Build and sustain relationships with key decision-makers across health plans. • Educate stakeholders on technologies and clinical value to influence medical policy development and coverage decisions. • Partner closely with Medical Affairs, Commercial, Legal/Compliance, and Finance teams on access strategies. • Represent Personalis in interactions with payer organizations and provider groups. • Identify key barriers to patient access and lead initiatives to address them. • Track trends in commercial coverage and proactively identify emerging risks and opportunities. • Document payer engagement activities and deliver actionable insights that inform strategy. • Provide leadership and mentorship within cross-functional teams.

• Establish a high-impact and comprehensive brand/marketing plan that competitively positions the company for commercial success • Build global awareness and drive demand for full portfolio of Personalis products across all customer segments, for all current and pipeline products • Lead all product and portfolio brand planning, ATU/ brand surveys, commercial AdBoards, branding, promotional marketing campaigns, marketing asset and content development, lead generation, media dissemination, multi-channel advertising and promotion, and marketing analytics • Co-own strategic marketing such as go-to-market strategy, customer segmentation, product positioning, and messaging in close partnership with Product Management • Hire, develop, manage, and motivate a high-performing team of marketers by building effective processes and a collaborative culture • Lead corporate level marketing activities such as website and social media management • Lead virtual and in-person marketing events including speaker panels and programs, and webinars • Cultivate a strong partnership with Clinical Sales, Product Management, Medical Affairs, and R&D to contribute to corporate goals and objectives • Develop a strong understanding of customers across HCP segments, including providers, and patients, to create effective positioning and key messages to drive product adoption • Build and maintain business processes and tools over time, including MLR review, document management, and marketing-related CRM platform management • Actively manage the marketing agency relationship and deliverables, ensuring a cost effective approach that is aligned with commercial goals and objectives

Title: Billing Specialist Location: Fremont United States Job Description: At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Days Onsite: Monday & Tuesday (Hybrid) Summary: The Billing Specialist will be a critical component to Personalis' 2026 business goals. This role will increase billing and collection efforts and ensure expediency in the processing of Next Personal DX payments. Through the management and maintenance of the payer database and accuracy of posting receipts, the Billing Specialist ensures the accuracy of the order intake process, submission of clean claims and the application and reconciliation of receipts. The role also serves to build and reinforce existing relationships with payers, clients and patients. Who You Are You have extensive knowledge about the medical billing and the revenue cycle management process. You have a firm grasp on client and third-party billing, payer structures, claims processing and reimbursement requirements. You are known for your strong attention to detail and ability to reconcile daily payment transactions within the backdrop of CPT usage and ICD-10 coding. Additionally, you enjoy investigating and using your analytical skills to effectively problem solve. Your passion to troubleshoot issues and discrepancies is demonstrated through a proven track record of resolving claim rejections, denials and working with insurance carriers, clearinghouses and payers to obtain information and potential reimbursement. You leverage your MS Excel skills by using formulas and pivot tables to summarize payer enrollment and payment data. You are also able to navigate across various computer applications and payer portals. You are known for excellent customer service and can communicate effectively to customers in both written and verbal formats. Contributing to a team environment is something you enjoy; including learning from others, vocalizing potential customer or systems issues during team meetings, and communicating ideas for continual business improvement. Responsibilities: - Collect and review patient information needed to complete the billing process - Request any missing patient information - Transfer insurance claims and billing data to billing software - Verify patient benefits and insurance - Maintain an up-to-date list of current insurance providers - Develop and maintain a tracking system of incoming and late payments - Initiate late payment notices to relevant parties - Respond to questions and complaints from patients or insurance companies - Follow-up on registration errors and insurance denials - Demonstrate a balance of persistent follow-up and decorum on late or unpaid claims - Identify trends of claims not paid by insurance providers and/or patients and solve issues - Arrange payment plans and timelines for payments - File and maintain organized documentation of all billing and record - Follow SOPs on billing processes and procedures - Update and review all accounts to keep records of payments up-to-date - Work with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrity - Engage with payer and request prior authorization for tests - Post receipts and payments on Xifin - Support activities related to integrating the billing system with LIMs and other IT systems. Qualifications: - High school diploma or equivalent GED. BS/BA preferred. - A minimum of 0-3 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiries - Exceptional phone etiquette to communicate with patients and physicians - Able to multitask, prioritize, and manage time efficiently - Self-motivated and self-directed; able to work without supervision - Proficient computer skills, Microsoft Excel; Google suite; working knowledge of billing software (XIFIN) is a plus - Able to analyze problems and strategize for better solutions The hiring range for this position is $31.50 to $36 per hour, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered. Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you. Protecting Our Candidates: At Personalis, we value your security. Please note that all official correspondence from our team will come exclusively from @personalis.com email addresses. We will never ask for personal financial information or conduct interviews over text or chat platforms. If you receive a suspicious request, it is likely a scam. We are committed to a safe recruitment experience and actively work with authorities to investigate and prosecute cyber crimes targeting our community. Personalis is an Equal Opportunity Employer/Minorities/Females/Veterans/Disabilities. Personalis offers a competitive compensation package and benefits including medical, dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.) #LI-Hybrid #LI-KK1

• Drive strategic business expansion/collaboration opportunities via: • Community and academic Breast, Thoracic, and Colorectal Surgeons • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory • Collaboration with commercial alliance partners • Develop and implement a comprehensive business plan for the territory that will be inclusive of priorities, territory management, goal setting, etc. • Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Personalis leadership • Monitor performance of sales to ensure objectives are met • Work effectively with individuals across multiple departments throughout Personalis • Embrace, embody and represent the Personalis company culture at all times to external and internal constituents

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a member of the Medical Affairs team, the Medical Science Liaison (MSL) – Oncology serves as a field-based scientific expert who engages clinicians, researchers, and other healthcare professionals to support Personalis’ oncology genomics portfolio. This role has a primary focus on NeXT Personal®, an ultra-sensitive, tumor-informed circulating tumor DNA (ctDNA) assay designed for minimal residual disease (MRD) detection, while also providing broader scientific support across our product line. The MSL acts as a bridge between Personalis and the healthcare community, facilitating the exchange of medical information, building key relationships with opinion leaders, and driving awareness of our cutting-edge assays. In addition, the MSL provides field-based commercial support to the clinical sales team through education and training initiatives, ensuring that both internal teams and external stakeholders are well-informed about the clinical value and appropriate use of our products. Days onsite: Remote Core Responsibilities - Clinical and Scientific Communication: - Deliver clinical and scientific presentations on data supporting Personalis’ oncology products – with special emphasis on the NeXT Personal MRD assay – to healthcare providers, academic groups, and other stakeholders. - Tailor complex genomic and clinical information to suit diverse audiences, ensuring clear understanding of our test’s utility. - KOL Engagement: - Establish and maintain strong collaborative relationships with key opinion leaders (KOLs) and leading physicians in the oncology community. - Engage academic and community KOLs through regular scientific exchange to promote understanding and adoption of our novel ctDNA and genomic technologies. - Identify opportunities to involve KOLs in advisory boards, speaker programs, or research collaborations that enhance the visibility of Personalis’ assays. - Clinical Advocacy & Education: - Represent Personalis at scientific and clinical conferences, symposia, and other educational events. - Support PIs with clinical study data or posters, participate in panel discussions, and host educational workshops or grand rounds to highlight the clinical evidence and best practices for using our ctDNA assay and broader test portfolio. - Ensure consistent and medically accurate messaging in all external engagements. - Field Travel: - Travel frequently (approximately 50% of the time) to execute the above field responsibilities. - This includes local and overnight travel for HCP meetings, conference attendance, internal training sessions, and other field engagements. - A valid driver’s license and the ability to travel by air are required. - Flexibility to occasionally travel on short notice or attend weekend events is expected as part of this field-based role. - Additional Responsibilities: - Research Support: - Support and coordinate clinical research and evidence-generation initiatives involving Personalis’ tests. - Identify and liaise with potential clinical trial sites and investigators for company-sponsored studies or investigator-initiated trials, particularly those evaluating MRD with NeXT Personal. - Facilitate collaboration with researchers by providing scientific expertise, assisting in study site onboarding, and monitoring study progress in accordance with appropriate guidelines. - Medical Content Development: - Contribute medical and scientific expertise to the development and review of content such as slide decks, white papers, training modules, and publications to ensure accuracy and alignment with current data. - Critically appraise new research findings and incorporate them into educational materials and talking points, working closely with Marketing and Medical Affairs on messaging that meets both scientific and compliance standards. - Insight Generation: - Continuously gather insights from the field and stay abreast of emerging research in oncology and molecular diagnostics. - Monitor new studies, competitive developments, and clinical guidelines related to MRD, ctDNA, and precision oncology. - Share relevant scientific updates and field feedback with internal teams (Medical Affairs, R&D, Marketing) to inform strategy, product development, and data needs. Qualifications - Advanced degree in a relevant scientific or clinical discipline (PhD, PharmD, MD or equivalent) strongly preferred; at minimum, a Master’s degree in life sciences, genetics, molecular biology or related field is required. - Candidates with a Genetic Counseling certification (CGC/MS) or other advanced clinical training and significant oncology genomics experience will also be considered. - In-depth knowledge of oncology and molecular biology is essential, including familiarity with cancer genomics, biomarkers, and the principles of liquid biopsy testing. - Experience or training in ctDNA assays, next-generation sequencing, or minimal residual disease monitoring is highly desirable. - 1+ years of experience in oncology or precision medicine, whether in clinical practice, research, or industry, is preferred. - Prior experience in a field medical affairs role (MSL or similar) is a plus but not strictly required. - Exceptional candidates with strong oncology expertise and communication skills may qualify without direct MSL experience, especially if they have worked on clinical studies or educational programs in relevant areas. - Excellent oral and written communication skills, with the ability to interpret and present complex scientific data in a clear, concise manner. - Demonstrated ability to build and sustain professional relationships with healthcare providers, researchers, and cross-functional team members. - Self-motivated and able to work effectively in an independent, remote field-based setting, while maintaining close collaboration with a broader team. - Willingness and ability to travel up to ~50%, including overnight trips, by car and air, as needed for territory coverage and meetings. Benefits - Competitive compensation package. - Medical, dental, and vision insurance. - 401(k) match. - Employee Stock Purchase Plan (ESPP). - Tuition reimbursement. - Sick/vacation time. - Commuter benefits/EV charging stations. - Onsite gym and wellness benefits.

• Design and execute a world-class 'New Hire Excellence' program that reduces ramp-up time for Territory Managers • Develop a curriculum covering the Personalis value proposition, the clinical utility of our assays, and the competitive landscape • Implement ongoing training for the sales team, focusing on clinical messaging, objection handling, and account management • Partner with the Medical Science Liaison (MSL) team to synthesize complex clinical data into 'sales-ready' messaging • Establish and lead a regular cadence for presenting competitive intelligence • Distill technical white papers and trial results into high-impact talk tracks and sales tools • Manage the training tech stack to track completion and competency metrics • Collaborate with Marketing to ensure all sales collateral is integrated into training modules

• Analyze performance data to develop a set of strategic insights to drive growth in business channels and clinical segments. • Perform continuous analysis of internal sales data and external market trends to identify untapped territories or clinical segments. • Build and maintain dashboards to monitor the sales funnel, identifying where leads are stalling and recommending tactical interventions. • Quantify the impact of competitor movements on our market share. • Own the weekly, quarterly, and annual sales forecasting process, ensuring high accuracy for executive leadership and board reporting. • Translate high-level corporate targets into equitable, data-driven quotas for individual territories and regions. • Develop "what-if" models to project the impact of new product launches, pricing changes, or expansion into new geographic markets. • Partner with Finance to design and manage the Sales Incentive Compensation (IC) plans that align rep behavior with company growth targets. • Conduct regular "stress tests" on compensation plans to ensure they are driving the intended results and remain competitive within the biotech industry. • Validate performance data to ensure accurate and timely commission calculations.

• Own the full logistical lifecycle for the global events calendar, ensuring all deadlines, shipping manifests, and vendor contracts are executed flawlessly. • Coordinate the physical setup and technical readiness for trade shows and events. • Partner with external agencies to oversee the inventory and deployment of all event-related assets, including booth hardware and localized literature. • Act as the logistical liaison for patient advocacy groups to incorporate the patient voice into our event presence. • Facilitate social media event coverage by managing promotional posts, on-site filming, booth photography, and digital lead-gen prompts. • Lead the logistics for patient, clinician, or biopharma-centric podium presentations and roundtables support trade shows and conferences. • Support the Director in the tactical rollout of messaging strategies, ensuring that booth graphics, digital signage, and handouts are tailored to the specific audience (biopharma, clinicians, patients). • Take full ownership of Tier 3 conferences and provide project management support for the Director on Tier 1 and 2 conferences. • Manage the global events budget, providing the Director with monthly reconciliations, ROI data, and meticulous expense tracking. • Organize and facilitate pre-conference briefings, ensuring the sales and medical teams are trained on booth flow, lead capture tech, and the schedule of events. • Cross-functional collaboration internally, including Medical Affairs, Biopharma, Clinical Sales.