PermitFlow

• Own revenue, forecasting, and day-to-day execution for your team of enterprise Account Executives and assigned accounts, leveraging data to inform tactics • Report to the Enterprise Sales Director and help execute the segment-wide strategy with a consistent, repeatable enterprise motion • Recruit, lead, coach, and develop your team of enterprise Account Executives — driving performance management, career development, and a high-accountability, high-trust culture • Help refine and reinforce repeatable, scalable sales processes that standardize PermitFlow's enterprise motion • Lead and coach the team through complex, multi-threaded deals with executives, operators, and procurement across multiple business units and PE roll-up accounts • Drive both net-new logo acquisition and expansion within existing roll-up and national accounts, converting pilots into multi-division, enterprise-wide partnerships • Partner cross-functionally (Solutions, CS, Product, Marketing, SDR, RevOps) to scope solutions, align the sales process with customer success, and ensure successful outcomes • Build and review ROI-driven business cases that resonate with C-suite and board-level stakeholders • Maintain forecasting accuracy, pipeline hygiene, and deal visibility across long enterprise sales cycles • Surface field and customer insights to the Enterprise Sales Director and GTM leadership to inform the enterprise roadmap and go-to-market strategy • Leverage automation, modern sales tooling, and AI-driven tools to streamline processes, optimize performance, and increase conversion • Travel as needed for customer meetings, conferences (e.g. Pantheon), and roll-up HQ visits

• Own the full sales cycle for strategic commercial and national accounts — prospecting, discovery, business case development, negotiation, and close • Lead complex, multi-threaded deals across real estate, construction, facilities, procurement, and operations leaders at national brands • Develop and execute account strategies for net new logos, multi-site program expansion, and portfolio-wide rollouts • Collaborate cross-functionally (Solutions, CS, Product, Marketing, BDR) to scope solutions and ensure successful program rollouts • Travel as needed for customer meetings, industry conferences, and on-site program kickoffs

• Define the partner strategy. • Recruit and sign foundational partners. • Drive partner-sourced and partner-influenced pipeline. • Build the joint GTM motion. • Own contract structuring and negotiation. • Be the product feedback loop from the ecosystem. • Stand up the partner program infrastructure. • Represent PermitFlow externally.

Own the development of a component library, enforce design standards, and collaborate with designers to create accessible, production-grade components. Lead cross-team initiatives to drive adoption and maintain quality in a fast-paced environment.

• Lead and manage engineers, promoting a culture of continuous learning and collaboration. Conduct regular 1:1s, feedback sessions, and career development opportunities • Set direction and anticipate scaling challenges through thoughtful technical and personnel planning. Define priorities, track KPIs, and manage technical debt while aligning with business goals • Collaborate with product, design, and cross-functional teams to define technical requirements, set timelines, and ensure timely delivery of software features. Manage agile processes to maintain high velocity and efficiency • Ensure best practices in architecture, system design, and code quality. Oversee the scalability, reliability, and security of systems and infrastructure • Work closely with stakeholders, including product, finance, and customer success teams, to prioritize feature development and enhance the customer experience • Lead the hiring process to grow the engineering team. Provide mentorship and career development for team members, including junior managers

• Transform complex, manual permitting workflows into seamless, AI-enabled software experiences. • Design and implement backend and frontend services, APIs, and data pipelines to support AI-driven workflows. • Partner cross-functionally with Operations, Customer Success, and Sales to deliver intelligent, user-facing features. • Work directly with users to shape product direction and rapidly ship features that drive impact. • Own features end-to-end, from architecture and implementation to testing and production deployment. • Help establish engineering best practices and contribute to a culture of technical excellence.

• B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion. • Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible • Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. • Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists • AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions • Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. • Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks

• Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements. • Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more. • Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities. • Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders. • Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency. • Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements. • Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.

• Identifying future hiring needs and developing job descriptions and specifications. • Collaborating with department managers to compile a consistent list of requirements. • Attracting suitable candidates through databases, online employment forums, social media, etc. • Conducting interviews and sorting through applicants to fill open positions. • Assessing applicants’ knowledge, skills, and experience to best suit open positions. • Completing paperwork for new hires. • Promoting the company’s reputation and attractiveness as a good employment opportunity. • Managing internship programs. • Keeping up-to-date on current employment legislation and regulations and enforcing them within the company. • Providing recruitment reports to team managers.

• Own the full sales cycle for enterprise accounts—prospecting, discovery, business case development, negotiation, and close • Lead complex, multi-threaded deals with executives, operators, and procurement across multiple business units • Develop and execute account strategies for net new, expansion, and PE roll-up accounts • Collaborate cross-functionally (Solutions, CS, Product, Marketing, SDR) • Travel as needed for customer meetings