Role Description We are seeking a Senior Account Coordinator to support clients and internal teams in executing Amazon and marketplace strategies. This role is execution-focused, highly detail-oriented, and requires strong ownership across account management fundamentals. - Support day-to-day Amazon account management across assigned portfolio - Execute against strategic plans developed by senior team members - Monitor Amazon accounts regularly to ensure accuracy, performance, and optimization opportunities - Manage merchandising updates, catalog hygiene, listing optimizations, and retail operations - Assist in marketing and promotional planning execution - Partner with media, retail, creative, and sales teams to support account growth initiatives - Prepare client-facing materials including decks, reporting, recaps, and action plans - Take detailed notes on client calls and track action items internally - Ensure deliverables are completed accurately and on time - Identify optimization opportunities within assigned accounts and flag to leadership - Support business reviews and internal reporting processes - Stay up to date on Amazon updates, platform changes, and marketplace trends Qualifications - 1–2 years of experience in Amazon, eCommerce, digital media, merchandising, or marketplace account support - Foundational understanding of Amazon Seller/Vendor Central, advertising ecosystem, and retail operations - Strong organizational and project management skills - Detail-oriented with high accountability - Strong written and verbal communication skills - Ability to manage multiple priorities in a fast-paced environment - Growth mindset and eagerness to develop within marketplace strategy - Proficiency in Excel, PowerPoint, and reporting tools Benefits - Competitive compensation aligned to experience and market benchmarks - Remote-first flexibility - work from anywhere, with trust and autonomy - Global collaboration - working with experts across regions and time zones - Career growth and development - opportunities to evolve as we scale - 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring - Positive-energy culture - grounded in respect, inclusion, and accountability - Meaningful impact - helping some of the world's most progressive brands grow

Role Description The primary function of this role is to manage and service a portfolio of commercial insurance accounts. This role involves building strong client relationships, ensuring policy accuracy, handling renewals, and providing exceptional customer service. The Account Manager serves as a key liaison between clients, insurance carriers, and internal items to ensure coverage needs are met effectively. Key Responsibilities - Client Relationship Management - Maintain strong client relationships by responding to inquiries and providing timely support. - Maintain records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system. - File claims on behalf of clients and follow up as needed. - Issue certificates of insurance and evidence of property. - Policy Administration - Maintain assigned Producers’ current book of business. - Review and maintain expiration lists and renewal schedules. - Submit change requests and process endorsements. - Review policies, endorsements, and audits for accuracy. - Assist with audits and ensure timely resolution of discrepancies. - Marketing & Proposal Development - Market new and renewal business. - Prepare and present insurance proposals to clients. - Market and issue bonds as required. - Operational Support & System Management - Review and update daily activity lists to ensure task completion. - Confirm data accuracy within Applied Epic agency management system. - Invoice agency bill premiums and set up finance contracts. - Delegate appropriate tasks to Customer Service Representatives (CSRs). - Team Collaboration & Leadership - Collaborate with team members to ensure seamless service delivery. - Mentor staff, provide expertise and answer questions. - Participate in formal and informal team meetings and contribute to process improvements. Qualifications - Must possess an active Property & Casualty license in the state(s) in which business is conducted. - 5+ years of experience in the insurance industry, with a focus on commercial insurance or property & casualty insurance. - Proven account management experience within an agency or brokerage setting. - Knowledge of commercial insurance products and usages. - Knowledge of insurance coverage and ability to communicate clearly to clients and underwriters. - Experience with Applied Epic highly desired; will consider other agency management systems. - Proficient with Microsoft Office Suite. - Excellent communication and interpersonal skills. - Professional demeanor and positive attitude. - Detail-oriented with the ability to handle multiple clients, tasks, and requirements. - Occasional travel may be required. - Ability to pass a criminal background check, as permitted by law. Schedule - Monday-Friday, 8:30am-5:00pm Locations - Remote or hybrid work options available for residents of Illinois, Iowa, or Minnesota. Benefits - Competitive Salary - Health Insurance Plans (PPO, HSA, Copay Options) - Dental Insurance - Vision Insurance - Company Paid Disability Insurance - Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance - 401(k) with Safe Harbor Match - Paid Time Off - Paid Holidays

• Driving weekly activity of sales calls to major accounts at all levels of the customer organization • Ensuring predictable renewal of existing contracts and expand existing license and product footprint • Increasing customer usage and dependency by extending our platform to new business areas • Driving organic expansion through up-selling/cross-selling existing customers • Working with management and Account Management team members on territory planning and execution plans • Accurately managing an ongoing sales pipeline and forecasting process • Working with Marketing to cultivate, nurture, and drive new business growth in your accounts • Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies

• Driving weekly activity of sales calls to major accounts at all levels of the customer organization • Ensuring predictable renewal of existing contracts and expand existing license and product footprint • Increasing customer usage and dependency by extending our platform to new business areas • Driving organic expansion through up-selling/cross-selling existing customers • Working with management and Account Management team members on territory planning and execution plans • Accurately managing an ongoing sales pipeline and forecasting process • Working with Marketing to cultivate, nurture, and drive new business growth in your accounts • Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies