Perfected Claims

About Perfected When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power. We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach. Location Note This role is available in-person at the company's office in St. Thomas, USVI; or, as a remote-based position. All remote work must be performed in a state or territory in which Perfected Claims LLC or Strategic Campaign Sourcing LLC is registered to do business (AL, CA, CO, FL, GA, HI, IL, KY, LA, MA, ME, MI, NV, NJ, NY, NC, OH, PA, SC, TN, TX, VI, VA, WI). About the Role The Growth Analytics Manager builds, owns, and manages Perfected’s full digital funnel, ensuring marketing performance is measurable, attributable, and tied directly to client goals. In this role, you will build the data infrastructure, tracking systems, and reporting frameworks that provide visibility from first touchpoint to lead submission to signed client. Your work enables marketing effectiveness to be clearly understood, ensuring smart investment decisions, initiative prioritization, creative optimization, and continuous improvement across the funnel. You own attribution, marketing analytics, and the technology stack that connects campaign tracking to lead management. You also oversee the systems and processes that ensure marketing-generated leads flow seamlessly into intake and conversion. You help us answer whether our marketing is working and inform cross-functional teams what to do next. What You’ll Do Attribution & Data Infrastructure - Design and maintain attribution models that connect marketing efforts to downstream outcomes, including qualified leads and signed clients. - Build and oversee tracking systems across all marketing channels to ensure accurate and consistent data collection. - Own the integrity, governance, and reliability of marketing data across platforms, CRM systems, and internal tools. - Continuously refine attribution methodologies to improve visibility into marketing performance. Funnel Analytics & Performance Insights - Develop dashboards and reporting systems that provide clear visibility into full-funnel performance. - Define and standardize key metrics that measure marketing effectiveness beyond lead volume, including lead quality and signed client outcomes. - Analyze funnel performance to identify bottlenecks, drop-off points, and opportunities for improvement. - Translate complex data into clear insights and actionable recommendations for marketing and operations teams. Marketing Technology & Data Systems - Own the marketing technology stack, including analytics platforms, CRM integrations, and tracking tools. - Ensure seamless data flow between marketing platforms and intake systems in partnership with Product and Business Operations. - Establish and enforce campaign tracking frameworks, including tagging, naming conventions, and data governance standards. - Evaluate and implement tools that improve measurement accuracy and operational efficiency. Lead Lifecycle & Measurement - Ensure all marketing-generated leads are properly tracked, attributed, and measurable through every stage of the funnel. - Partner with Operations to improve lead routing, enrichment, and intake visibility. - Define measurement frameworks for experiments and evaluate performance across campaigns and funnel stages. - Provide insights that inform budget allocation, channel strategy, and overall growth decisions. What You Bring - 5–8 years of experience in growth analytics, marketing analytics, or campaign data-focused roles. - Strong experience with attribution modeling, funnel analytics, and performance measurement. - Deep understanding with analytics and BI tools (Google Analytics, Looker, PowerBI, and similar). - Experience working with CRM systems and understanding lead pipelines from acquisition through conversion. - Experience with marketing technology stacks, tracking implementation, and data governance best practices. - Strong analytical thinking and the ability to translate complex performance data into clear insights and actionable recommendations. - Experience operating in fast-paced, growth-oriented environments. - Experience in high-intent lead generation environments such as legal services, healthcare, financial services, or similar industries is a plus. Core Attributes - Driven Self-Starter: You don’t wait for permission to move things forward. You are comfortable operating with autonomy, building systems where they don’t yet exist, and bringing clarity to early-stage environments. - Systems Thinker: You are energized by establishing processes, frameworks, and systems that don’t already exist, and the opportunity to bring clarity to complex data environments. - Analytical Do-er: You know the best decisions come from understanding the data. You enjoy digging into performance insights, asking the right questions, and uncovering what’s truly driving results. - Collaborative Partner: You believe the best work happens when diverse perspectives are included, and you take pride in being a supportive, ego-free collaborator who can take action on feedback from multiple angles. - Mission Driven: You connect deeply to the mission of helping people seek justice, and you’re motivated by seeing that purpose reflected in strong marketing results and real-world impact. Physical Requirements - Frequent need for oral, written, and auditory communication. - Ability to sit for long periods of time. - Prolonged periods working on a computer. - Frequent repetitive hand and wrist motions. - Excellent near vision to see details on a computer screen, including color differentiation. - Ability to work in a fast paced and sometimes stressful services environment. - Occasional need for travel. Benefits at a Glance - Time Off: PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary), sick leave (10 days, earned on an accrual basis), paid holidays (14) and floating holidays (2 days). - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs. - Protection & Security: Short- and long-term disability and basic life insurance. - Future Planning: 401(k) retirement plan with a 5% company match. - Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources. Salary: $90,000 - $120,000 per year This position summary should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or questions about the status of an application by phone.

About Perfected When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power. We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach. Location Note This role is available in-person at the company's office in St. Thomas, USVI; or, as a remote-based position. All remote work must be performed in a state or territory in which Perfected Claims LLC or Strategic Campaign Sourcing LLC is registered to do business (AL, CA, CO, FL, GA, HI, IL, KY, LA, MA, ME, MI, NV, NJ, NY, NC, OH, PA, SC, TN, TX, VI, VA, WI). About the Role The Performance Marketing Manager leads the paid acquisition engine that drives awareness, education, and qualified lead generation for Perfected. In this role, you will design and operate paid marketing programs that reach individuals affected by corporate negligence and connect them with trusted pathways to pursue legal support and accountability. Your work will ensure the right audiences are reached with clear, responsible messaging that informs, educates, and converts individuals seeking justice. You own paid media end-to-end, including campaign setup, targeting strategies, budgets, scheduling, and optimization across key placements and channels. You are both analytical and entrepreneurial—someone who thrives in campaign execution, enjoys testing and iteration, and can translate performance insights into clear recommendations that improve acquisition efficiency and scale impact. What You’ll Do Paid Campaign Strategy & Execution - Lead the strategy, planning, and execution of paid acquisition campaigns for mass tort initiatives across key channels including Meta, Google, YouTube, programmatic platforms, and emerging digital opportunities. - Develop scalable campaign frameworks that enable rapid launch, testing, and optimization of new mass tort initiatives while maintaining flexibility to support highly targeted and niche audience strategies. - Design sophisticated audience targeting approaches that identify and reach individuals within defined and often narrow mass tort populations. - Own campaign setup and execution including targeting, bidding strategies, scheduling, and budget allocation. Performance Optimization & Experimentation - Monitor live campaign performance and make real-time adjustments to targeting, creative, bidding, and budgets to maximize lead quality and acquisition efficiency. - Analyze core acquisition metrics including cost per acquisition, conversion rate, and lead quality to inform optimization decisions. - Lead structured experimentation across messaging, creative, audience segments, and landing page experiences to continuously improve performance. - Translate campaign performance into clear, actionable insights that improve ongoing and future initiatives. Landing Page Direction & Collaboration - Define conversion goals, audience intent, and messaging priorities for campaign landing pages based on acquisition objectives. - Partner closely with creative, copy, and product teams to ensure landing page experiences align with campaign goals and user expectations. - Propose and prioritize landing page tests based on campaign performance insights and audience behavior. Scaling & Systems - Build repeatable systems and playbooks for campaign setup, management, and optimization to enable efficient scaling. - Stay current on platform changes, emerging channels, and best practices to continuously improve performance and support marketing team education. - Collaborate cross-functionally to ensure campaigns align with organizational growth and priority initiatives. - Contribute to building a scalable growth marketing engine by identifying tools, systems, and potential team capabilities that will support ongoing expansion. What You Bring - 5–8 years of experience in performance marketing, paid media, or digital acquisition roles. - Strong experience managing paid campaigns across platforms such as Meta, Google Ads, YouTube, and programmatic platforms. - Proven ability to manage paid media budgets, audience targeting, bidding strategies, and ongoing campaign optimization. - Deep understanding of marketing analytics, performance dashboards, and conversion tracking (Google Analytics, Looker, or similar tools) to drive data-informed decision making. - Experience developing and optimizing landing pages and conversion funnels, with familiarity working across CRM systems and lead pipelines. - Strong analytical thinking and the ability to translate complex performance data into clear insights and actionable recommendations. - Experience operating in fast-paced, growth-oriented environments. - Experience in high-intent lead generation environments such as legal services, healthcare, financial services, or similar industries is a plus. Core Attributes - Driven Self-Starter: You don’t wait for permission to move things forward. You take ownership of execution and outcomes, are comfortable operating with autonomy, building systems where they don’t yet exist, and bringing clarity to early-stage environments. - Analytical Thinker: You know the best decisions come from understanding the data. You enjoy digging into performance insights, asking the right questions, and uncovering what’s truly driving results. - Curious Experimenter: You are energized by testing, learning, and refining. Trying new ideas, exploring emerging channels, and continuously refining what works is your autopilot. - Collaborative Partner: You believe the best work happens when diverse perspectives are included, and you take pride in being a supportive, ego-free collaborator who can take action on feedback from multiple angles. - Mission Driven: You connect deeply to the mission of helping people seek justice, and you’re motivated by seeing that purpose reflected in strong marketing results and real-world impact. Physical Requirements - Frequent need for oral, written, and auditory communication. - Ability to sit for long periods of time. - Prolonged periods working on a computer. - Frequent repetitive hand and wrist motions. - Excellent near vision to see details on a computer screen, including color differentiation. - Ability to work in a fast paced and sometimes stressful services environment. - Occasional need for travel. Benefits at a Glance - Time Off: PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary), sick leave (10 days, earned on an accrual basis), paid holidays (14) and floating holidays (2 days). - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs. - Protection & Security: Short- and long-term disability and basic life insurance. - Future Planning: 401(k) retirement plan with a 5% company match. - Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources. Salary: $90,000 - $120,000 per year This position summary should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or questions about the status of an application by phone.

About Perfected When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power. We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach. Location Note This role is available in-person at the company's office in St. Thomas, USVI; or, as a remote-based position. All remote work must be performed in a state or territory in which Perfected Claims LLC or Strategic Campaign Sourcing LLC is registered to do business (AL, CA, CO, FL, GA, HI, IL, KY, LA, MA, ME, MI, NV, NJ, NY, NC, OH, PA, SC, TN, TX, VI, VA, WI). About the Role The Market Intelligence Manager is the architect of the insight engine that helps Perfected identify new litigation opportunities and deeply understand the communities affected by them. Perfected’s work depends on understanding both where opportunity exists and how to reach and support the people affected. This role will help build the intelligence layer that connects those two, ensuring that our work is grounded in both data and genuine understanding of the communities we serve. This role combines market intelligence, data analysis, and qualitative audience research. You will evaluate potential mass tort opportunities by efficiently analyzing population, health, environment, and geographic data to identify reachable claimant audiences and marketing feasibility. You will conduct community research and translate qualitative and quantitative insights into actionable recommendations that shape how marketing, legal, and business development teams show up with responsible, resonant, and effective outreach. Because audience definitions are not set in stone once a tort launches, this role will continue to evolve our understanding of impacted communities throughout the lifecycle of a tort, ensuring our messaging, outreach, and engagement strategies remain aligned with the needs, blockers, and motivations of the people we serve. You are equal parts analytical and deeply curious about human behavior. You have deep experience and passion for working with complex data sources, speaking directly with people in affected communities, uncovering the motivations and concerns that shape decisions, and turning those insights into clear guidance that strengthens strategy and outreach. What You’ll Do Opportunity Identification & Market Evaluation - Evaluate emerging litigation opportunities and help determine where Perfected should activate. - Analyze potential mass tort opportunities using population data, exposure data, geographic analysis, and relevant health or environmental datasets to estimate the size and characteristics of affected populations. - Quantify potential claimant pools by identifying where impacted individuals are concentrated geographically and estimating the reachable audience through various marketing channels. - Assess marketing feasibility by evaluating the accessibility of target audiences across media channels and estimating potential reach and acquisition dynamics. - Produce opportunity analyses that provide clear recommendations to legal, business development, and marketing teams as new initiatives are considered. - Build repeatable frameworks for assessing new mass tort opportunities so that Perfected can evaluate emerging cases quickly and consistently. Audience & Community Insights - Develop a deep understanding of the communities affected by each mass tort. - Conduct qualitative research including interviews, listening sessions, and community conversations with impacted individuals. - Identify the motivations, fears, trust signals, and barriers that influence whether individuals seek legal support or participate in mass tort actions. - Analyze how cultural, regional, and socioeconomic dynamics shape community responses to litigation and outreach efforts. - Translate community insights into clear messaging guidance and audience strategies that inform marketing campaigns and outreach initiatives. - Partner closely with marketing, Ground teams, and leadership to ensure that outreach strategies reflect the lived experiences and concerns of affected communities. Tort Lifecycle Audience Intelligence - Maintain ongoing insight into community sentiment and behavior as mass tort initiatives evolve. - Monitor how narratives, concerns, and trust dynamics shift within affected communities over time. - Conduct follow-up research such as focus groups, surveys, or additional community conversations to identify emerging questions or barriers to participation. - Provide ongoing insight that helps refine messaging, targeting, and outreach strategies as campaigns progress. - Ensure Perfected remains connected to the communities it serves and continues to adapt engagement strategies as cases develop. Research Systems & Insight Translation - Build the research frameworks, data sources, and processes that support scalable audience intelligence. - Develop structured methods for combining quantitative data analysis with qualitative research to generate actionable insight. - Organize and synthesize research findings into clear reports, frameworks, and recommendations that guide decision-making across teams. - Partner closely with marketing, strategy, and leadership teams to ensure insights translate directly into campaign strategy and outreach execution. - Identify new data sources, research methods, and tools that improve Perfected’s ability to understand emerging opportunities and impacted communities. What You Bring - 5–8 years of experience in market research, consumer insights, strategy, analytics, or similar research-driven roles. - Experience combining quantitative data analysis with qualitative research to understand markets, audiences, or communities. - Strong analytical skills and comfort working with diverse datasets including demographic, geographic, public health, or behavioral data. - Experience conducting qualitative research such as interviews, focus groups, field research, or ethnographic observation. - Ability to synthesize complex information into clear insights and strategic recommendations. - Experience presenting research findings and guiding cross-functional teams using data-informed insights. Core Attributes - Analytical Investigator: You enjoy digging into data to uncover patterns and opportunities, and you are comfortable navigating messy or incomplete information to develop meaningful insights. - Human-Centered Researcher: You believe the best insights come from listening directly to people. You are curious about human behavior and motivated to understand how real communities experience harm, risk, and trust. - Systems Builder: You enjoy creating structure where none exists, developing research frameworks, intelligence processes, and insight systems that allow organizations to make smarter decisions. - Strategic Translator: You are able to turn complex research into clear insights that teams can act on, bridging the gap between data, community understanding, and strategy. - Mission-Driven: You are motivated by the opportunity to help individuals affected by corporate negligence access the information and support they need to pursue accountability and justice. Physical Requirements - Frequent need for oral, written, and auditory communication. - Ability to sit for long periods of time. - Prolonged periods working on a computer. - Frequent repetitive hand and wrist motions. - Excellent near vision to see details on a computer screen, including color differentiation. - Ability to work in a fast paced and sometimes stressful services environment. - Occasional need for travel. Benefits at a Glance - Time Off: PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary), sick leave (10 days, earned on an accrual basis), paid holidays (14) and floating holidays (2 days). - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs. - Protection & Security: Short- and long-term disability and basic life insurance. - Future Planning: 401(k) retirement plan with a 5% company contribution. - Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources. Salary: $110,000 - $130,000 per year This position summary should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or questions about the status of an application by phone.

Location note: This is a remote position; candidates must be available to work Pacific Time hours. All remote work must be performed in a state in which Perfected Claims LLC or Strategic Campaign Sourcing LLC is registered to do business (AL, CA, CO, FL, GA, HI, IL, KY, LA, MA, ME, MI, NV, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WI).About Perfected When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power. We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach. About the Role The Case Manager is responsible for a docket of cases that need to be moved through different milestones of the client’s case development journey. The analyst will be cross-trained in all areas of case management: Intake Qualification, Medical Record Retrieval Coordination, Medical Record Review, Plaintiff Form Fulfillment, Client Engagement, Quality Assurance, and Post Settlement Coordination. What You’ll Do - Gather and interpret data to develop actionable next steps to optimize best-case results. - Undertake a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment). - Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates. - Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement. - Responsible for managing assigned cases. - Responsible for managing priorities to help meet and maintain production goals and SLAs. - Responsible for maintaining quality guidelines. - Ensure all assigned cases maintain accurate and up-to-date information and details. - Conduct audits and reviews of client files to ensure accuracy, completeness, and adherence to standards. - Maintain knowledge on the torts in which we are supporting. - Overtime may be required during periods of high workload. - Perform other duties assigned by management. Skills & Abilities - Strong interpersonal skills capable of maintaining strong relationships - Outstanding written and verbal communication skills - Detail-oriented and excellent multitasking skills - Strong organizational abilities - Ability to work collaboratively in a team environment - Strong analytical skills - Problem-solving skills - Comfortable operating in a process-driven environment - Previous experience handling heavy call volumes with tact and empathy - Able to remain calm under pressure - Ability to learn and adapt to change quickly - Ability to work independently and as a team player - Strong computer skills, including Salesforce, Google Sheets, Microsoft Office What You Bring - Bachelor's Degree or similar experience - 1+ years of experience in the mass tort industry and/or a similar role - 1+ years of legal knowledge/ case management - 1+ years in customer service - 1+ years of previous experience handling heavy call volumes with tact and empathy Physical Requirements - Frequent need for oral, written, and auditory communication. - Ability to sit for long periods of time. - Prolonged periods working on a computer. - Frequent repetitive hand and wrist motions. - Occasional need to lift at least 20 pounds. Benefits at a Glance - Time Off: PTO (15 days to start), sick leave (10 days), paid holidays (14) and floating holidays (2 days). - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs. - Protection & Security: Short- and long-term disability and basic life insurance. - Future Planning: 401(k) retirement plan with a 5% company match. - Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources. Pay Range: $30.00 - $33.00 per hour This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time. Strategic Campaign Sourcing LLC is an equal opportunity employer. If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone.