Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Management Leader - REMOTE. In this pivotal role, you will shape the commercial strategy for high-value opportunities, influencing key decisions that drive business success. Your expertise will enable the organization to maintain a competitive edge while ensuring alignment with financial and operational objectives. By leading a high-performing team, you will foster a culture of excellence and accountability, delivering results that enhance customer satisfaction and profitability. Join us to make a significant impact in the commercial landscape across the Americas. Accountabilities - Serve as the senior commercial authority for the Americas, providing end‑to‑end leadership across the commercial lifecycle from opportunity qualification through post‑award governance. - Shape commercial strategy for complex, high‑value opportunities, advising on pricing frameworks, business case assumptions, revenue models, risk mitigation, and deal structuring. - Establish and enforce regional commercial guardrails that enable competitive, scalable, and compliant deal execution. - Lead regional deal governance, ensuring alignment with operational standards, financial approval requirements, and corporate risk policies. - Partner closely with Sales, Services, Product Line Management, Finance, Operations, and Legal to align commercial strategy with financial and operational objectives. - Represent the commercial strategy in executive‑level customer engagements, strategic reviews, and escalated negotiations. - Build, develop, and mentor a high‑performing Commercial Management team, strengthening commercial rigor, consistency, and capability across the region. Qualifications - 10–12+ years of progressive experience in commercial management, deal desk leadership, or strategic commercial operations. - Proven expertise in complex deal strategy, commercial governance, pricing, revenue models, and financial risk assessment. - Strong financial and analytical acumen, including pricing analysis, profitability assessment, and P&L evaluation. - Extensive experience in contract structuring, commercial negotiations, and risk management. - Demonstrated ability to influence and challenge senior leaders and executive stakeholders. - Experience operating effectively in complex, ambiguous, and fast‑paced environments. - Bachelor’s degree in Business, Finance, Engineering, or a related field. Benefits - Competitive salary with an annual pay range of $140,100 – $223,900 in the US and C$110,900 – C$177,100 in Canada. - Discretionary incentive bonus for non-sales employees and sales commission for sales employees. - Comprehensive benefits package including medical, dental, and vision plans. - 401(K) (USA) & DCPP (Canada) with company matching. - Employee Stock Purchase Program (ESPP). - Employee Assistance Program (EAP). - Company-paid holidays, paid sick leave, and vacation time. - Commitment to diversity and inclusion.

Role Description - Manage a portfolio of key accounts, ensuring client satisfaction and retention through proactive engagement. - Utilize Salesforce to track customer interactions and identify opportunities for upselling and cross-selling. - Collaborate with product and engineering teams to advocate for customer needs and influence product enhancements. - Develop and execute customer success strategies that drive adoption and usage of the platform. - Analyze customer feedback and performance metrics to identify trends and areas for improvement. - Conduct regular business reviews with clients to assess their goals and align on future initiatives. - Mentor junior team members and contribute to the overall growth of the customer success team. Qualifications - 5–10 years of experience in customer success, account management, or a related field. - Proven track record of managing client relationships and driving customer satisfaction. - Strong proficiency in Salesforce or similar CRM platforms. - Excellent communication and interpersonal skills, with the ability to build rapport with clients. - Experience in the software development or tech industry is highly desirable. Requirements - Familiarity with B2B SaaS products and the unique challenges of customer success in this space. - Previous experience in a Series B or high-growth startup environment. - Knowledge of customer success metrics and best practices. Benefits - The base salary for this role ranges from $125K to $144K, with competitive equity options. - Join a company that values your contributions and offers a dynamic work environment focused on professional growth. Company Description We're representing a leading career development platform focused on empowering top-tier professionals in the tech industry. This company is dedicated to enhancing career growth through innovative software solutions, and is backed by significant funding to drive its mission forward. With a dynamic team and a commitment to excellence, they are poised for continued growth and impact in the market.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries. Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage. Job Description The mission of Envysion’s Customer Success department is to build meaningful relationships and act as a trusted strategic partner for customers, empowering their success and helping them drive valuable outcomes through the utilization of Envysion’s products and services Serving as a strategic, data-driven partner to your customers, you will focus on forming and growing long term partnerships. Leveraging tools like Salesforce, Outreach, and generative AI, you will design strategies for utilization, adoption, and ROI, collaborating with the account team to ensure customers meet their core business objectives. You will advocate for the customer, drive industry best practices, and maximize platform value to secure successful, long-term partnerships and expand Envysion’s footprint. Scope of Responsibilities and Expectations - Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities. - Champion user proficiency by delivering initial training and ongoing learning experiences. - Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value. - Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation. - Working closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts. - Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy - Effectively manage customer abrasion and churn risk to maximize account retention. - Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability. Desired Background/Knowledge/Skills - Proven success managing a book of business exceeding $150,000 in monthly recurring revenue. - Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills. - Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams. - Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs. - Proven potential for leadership. - Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products. Location & Travel Requirements: - Ability to travel up to 25% of the time - Can live anywhere in the United States Target Base Salary Range: $72,500 - $77,500 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Accepting applications between March 2026 and May 2026 #LI-RO1 Basic Requirements - High School Diploma or equivalent - 2+ years of sales/customer service experience Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Date Posted: 2026-03-27Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are looking for a Client Engagement Specialist, Key Account. This is a great opportunity to join the Otis Americas key accounts team and support one of our largest accounts. This role will work closely with the key account executives to provide support with meeting customer expectations. The successful candidate will be reliable and prioritizes the customer experience. Location: Flexible, this position can also be remote On a typical day you will: - Collaborate closely with key account managers to prioritize current customer needs. - Serve as a liaison with internal Otis departments and branches for billing, booking, and collections to ensure accurate processing. - Update customer reports as necessary, including testing updates and consultant requests. - Manage the proposal request process alongside key account managers. - Oversee the approval process for national/portfolio-level Certificates of Insurance (COIs) with the insurance department. - Support efforts for resigning and recapturing contracts. - Utilize electronic bid systems, such as Ariba, for resigning and recapturing RFPs when required. - Coordinate customer billing needs with web billing, finance, collections, and branches. - Work within customer-required systems for annual updates of COI, safety, and organizational information (e.g., MyCOI, Compliance Depot, Browz, Avetta). - Engage in daily operations using the NSA SharePoint tracker or other systems as required. - Act as a liaison between internal and external customers. - Troubleshoot incoming customer issues, specifically billable repair requests and general customer-specific needs. - Generate and update customer reports as necessary, including spend and KPI reports. - Perform an annual review and update of special handling rates What you will need to be successful - Proven track record of meeting deadlines and effectively prioritizing tasks. - Demonstrated excellence in customer service, consistently exceeding customer expectations. - Proven ability to work collaboratively with others, valuing diverse opinions and approaches. - Strong team collaboration skills and ability to thrive in a team environment. - Associate's degree required; Bachelor's degree preferred. - Proficiency in Excel, including experience with reporting, PivotTables, and charts. If you have these four (4) traits, you will love this role: - Accountability, you follow through on commitments and make sure others do the same - Action Oriented, readily takes action on challenges and displays a can-do attitude. - Communicates Effectively, effective in a variety of communication settings and provides timely and helpful information to others. - Customer Focused, you gain insight into customer needs and identify opportunities that benefit them We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms