• Participating in the design and development of software solutions for challenging projects. This means projects from scratch with the latest technologies. • Design of architecture and the decision-making process in a constructive environment with co-creation dynamics. • Participate, review, help and take care of the projects where your teammates are involved. • Be a key player in the development of the best practices, clean and reusable code. • Be up to date with the latest tools and technologies in the market.

• Desarrollar y mantener microservicios backend utilizando Java y Spring Boot. • Diseñar e implementar la capa de persistencia con JPA (Hibernate / Spring Data). • Diseñar y construir APIs REST siguiendo principios API First, trabajando con OpenAPI y Swagger. • Implementar la comunicación entre microservicios, tanto síncrona como asíncrona (Feign, JMS, etc.). • Participar en el desarrollo de pruebas unitarias e integración (JUnit, Mockito). • Colaborar en entornos de integración y despliegue continuo, así como en revisiones de código y buenas prácticas de desarrollo.

Role Description This position involves communicating with Waste Management Drivers to assist with problem resolution while on route. Key responsibilities include: - Handling incoming service orders and directing drivers. - Resolving service issues and interacting with customers, Waste Management customer service, sales, and operational staff. - Using Waste Management proprietary software to enter ticket information and track activity. - Potential for overtime and Saturday hours depending on site needs. - Some initial travel (up to 15%) may be required to assist with centralization efforts. Qualifications - High School Diploma or G.E.D (accredited). - 2 years minimum of previous dispatching experience (in addition to education requirements). - Additional or specialized training in transportation, logistics, or similar area of study (preferred). - Customer service experience in a call-center environment (preferred). - Computer skills with ability to handle multiple monitors, programs, and systems. - Effective and professional communication via e-mail, telephone, and 2-way devices. - Desire and ability to learn Waste Management proprietary software applications. Requirements - Routing/Dispatch experience needed. - Strong communication and computer skills preferred. - Shift: 8am - 4:30pm ET, Monday-Friday, rotating Saturdays. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. - Stock Purchase Plan and Company match on 401K. - Paid Vacation, Holidays, and Personal Days. - Benefits may vary by site.

Role Description AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers. - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity. - Facilitate business process reviews to identify customer requirements and processes. - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI. - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services. - Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards. - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities. - Drive best practice contact center design into each and every aspect of solution delivery. - Effectively manage all aspects of project and customer communications. - Deliver customer end user training and documentation. - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management. - Lead vision and strategy discussions with contact center and customer service leadership and management. Qualifications - Customer-facing contact center experience. - Experience building integrations across WFM, CRM, and contact center solutions. - Experience with communications protocols and APIs such as WebRTC and SIP. - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js). - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers. - API integration experience. - Strong troubleshooting and debugging skills. - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. - Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy. - Contact Center architecture knowledge. - Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. - Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. - Experience in technology/software sales, pre-sales, or consulting. - Advanced knowledge of AWS services and cloud architecture. - Salesforce knowledge and familiarity with Salesforce Service Cloud. - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.). - Experience with WorkForce Management solutions. - Experience working with outbound dialers and campaign management. - Knowledge of software development methodologies such as Agile and Scrum. - AWS Cloud Practitioner Certification. - AWS Developer Associate Certification or Professional. - AWS Solution Architect Certification or Professional. - Salesforce Certified Administrator. Benefits - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. - Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done. - Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate achievements together.