• Servicing and retaining a commercial lines book of business. • Supporting producers and clients throughout the policy lifecycle. • Serving as a primary client contact responsible for renewal management, coverage analysis, and policy servicing. • Identifying opportunities to strengthen client relationships through account rounding and coverage enhancement discussions.

Title: Sales Account Manager - Waste Management Services Location: Dublin, OH, US, 43016 Workplace: Sales Account Manager II Department: Sales Job Description: A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Primary Purpose: The Sales Account Manager - Waste Management Services will build profitable sales in an assigned territory through additional sales with current customers and demonstrates dedication to prospecting and new business development. Employs a consultative sales approach that focuses on building a long term, value-based relationship with accounts, penetrating them for further business and improving the margin they build while reducing the time and costs in handling them. WHAT YOU'LL DO: - Improve company's position within each account using consultative and in-depth selling at all levels within the account - Prospect for new business by conducting sales calls and actively grow the size of your territory - Maintain a clear updated view of your sales pipeline - Focus on customer retention and improving overall customer satisfaction - Provide customer technical support and consultant services to increase our overall value to the customer - Responsible for setting pricing and service levels, as well as maintaining and coordinating customer quotations or providing necessary information to allow local branches to do so. - Responsible for coordination with local Sales, Purchasing, and Operations to ensure proper inventory levels and customer satisfaction. - Build effective customer relationships through business calls and effective customer entertainment - Commitment to safety, both personal and of your colleagues WHAT YOU'LL NEED: - 5+ years of experience in a Sales Position with a proven track record of success in building relationships and achieving sales targets - Bachelor’s degree in Business Administration, Marketing, Chemistry preferred but not required - Broad knowledge of waste management services involving chemical handling, recycling, reuse and disposal of hazardous and non-hazardous waste preferred - Strong inter-personal skills and the ability to develop strong, successful business relationships with customers as well as internal teammates - Strong business sense, including an understand of the business relationship between manufacturers, distributors and end-users - Well-honed listening skills and a problem-solving attitude to uncover needs and motivations to overcome objections in order to close a sale - Adaptable and demonstrates strong work ethic with the initiative to work independently - Excellent problem solving and consultative selling skills - Meticulous attention to detail - Ability to travel within the assigned territory WHERE YOU'LL WORK: This is a home based role based out to Dublin, OH. PAY AND BENEFITS: - The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location - Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs WHAT YOU CAN EXPECT: - Strong work/life flexibility - To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company - To be rewarded for your contributions with a targeted company bonus and annual salary reviews - Competitive pay and benefits Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com. Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

• Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy. • Maintain working knowledge of NiCE products and services. • Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives. • Prepare and analyze financial and contract data to support internal renewal planning and decision-making. • Collaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes. • Negotiate all facets of renewal contracts (terms, pricing, multi-year options) to achieve win/win outcomes and protect recurring revenue. • Create contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activities. • Manage the quote-to-close process in CRM and CPQ tools. • Maintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadership. • Track client retention and revenue performance using Salesforce and other data sources. • Identify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholders.

• Own and manage a portfolio of existing customer accounts, driving revenue growth through strategic expansion initiatives. • Consistently meet and exceed monthly and annual expansion revenue targets. • Identify and lead upsell, cross-sell, and license growth opportunities. • Convert Customer Success Qualified Leads (CSQLs) into pipeline opportunities. • Manage pricing discussions, contract negotiations, and amendments. • Build and maintain strong relationships with senior customer stakeholders. • Lead Executive Business Reviews (EBRs) to align Phocas solutions with customer business outcomes. • Deliver accurate forecasts and pipeline reporting for leadership visibility. • Collaborate closely with Customer Success to support adoption, risk identification, and renewal success. • Deliver tailored product demos and value-based pitches aligned to buyer pain points. • Stay informed on Phocas products, industry trends, and evolving customer needs.