PAR Technology

• Own retailer onboarding from kickoff through go-live. • Manage weekly scan data submission health across the full retailer base. • Serve as the primary point of contact for all retailer and CPG partner communications. • Publish the weekly health dashboard for program performance. • Coordinate with Scan Data Engineering to ensure technical setup and test submissions are completed. • Monitor each submission cycle and communicate directly with retailers on action items.

• Build monthly content themes tied to company priorities, product moments, and market narrative • Lead social and content strategy for PAR’s executives across LinkedIn and other relevant platforms • Ghostwrite LinkedIn posts, POV pieces, event commentary, intro content, and reactive posts that authentically reflect each executive’s voice • Mine internal meetings, interviews, earnings calls, and briefings for content opportunities • Manage a lightweight exec content calendar with a consistent publishing cadence • Coordinate review and approval workflows with each executive, their chief of staff, or admin • Repurpose PR moments, events, product launches, earnings, and speaking appearances into executive content • Partner with PR Manager on bylines, press release quotes, and thought leadership angles • Own and manage PAR’s corporate social channels — primarily LinkedIn, with presence on X, Facebook and Instagram • Develop and execute a content strategy aligned with business priorities, audience segments, and brand voice • Build and maintain a monthly content calendar that integrates executive content, product news, culture, and customer stories • Track and report on channel performance (engagement, reach, follower growth) and optimize accordingly • Coordinate with demand gen, product marketing, and PR to ensure social reflects key moments and campaigns • Manage community engagement — responding to comments, mentions, and brand interactions in a timely, on-brand way

• Build and maintain backend services and APIs. • Collaborate with product managers, designers, and other engineers. • Investigate and resolve production issues and customer-reported bugs. • Contribute to system design discussions and architectural decisions. • Continuously improve code quality, testing practices, and development processes.

• Recruit, onboard, and develop new channel partners. • Manage an assigned portfolio of existing partners. • Create joint business plans to increase revenue. • Conduct regular partner business reviews. • Identify expansion opportunities within existing partner accounts. • Sell the complete PAR product portfolio, including: - PAR POS - Drive-Thru Hardware - PAR Clear - Back Office - PAR Payments - Digital Ordering - Loyalty - AI & Restaurant Software Solutions • Build and maintain a healthy sales pipeline. • Forecast monthly, quarterly, and annual revenue. • Manage opportunities through Salesforce. • Assist partners on large strategic opportunities. • Deliver product demonstrations and sales training. • Educate partners on pricing, positioning, and competitive differentiation. • Support marketing campaigns and channel events. • Coordinate partner certifications and onboarding. • Partner with Sales, Marketing, Product Management, Implementation, Customer Success, and Support. • Communicate partner feedback to Product teams. • Drive internal alignment to accelerate partner success.

• Product Strategy: Work with the broader product team to define product vision, strategy and roadmap aligned with business goals. (participate in big room planning, etc.) • Market Research: Conduct market and competitive analysis to identify trends, opportunities, and threats. Use insights to inform product development and positioning. • Requirements: Work with the product, customer, support and sales teams, along with other stakeholders, to translate market problems into solution requirements. Write well described features and stories with clear acceptance criteria. • Product Development: Partner with engineering and design teams for the timely delivery of high-quality market solutions. • Communication: Ensure product updates, timelines, and outcomes are communicated to stakeholders and executives. Manage cross-functional expectations, to foster alignment across the organization and for customers. • Outcome Analysis: Monitor user feedback and use data to drive continuous improvement and inform future product decisions. • Collaboration: Foster strong working relationships with cross-functional teams, including product, marketing, sales, and customer support, to ensure product success. • Backlog Management: Own product backlogs drafting, refining, and prioritizing user stories. • Agile Leadership: Actively participate in all Scrum related events as the Product Manager; leading refinements, removing impediments, and making real-time decisions. • Product Expertise: Understand and communicate product details as they are today and the vision for the future. • Prioritization: Effectively balance product value, urgency, opportunity, cost and risk in all product decisions.

• Lead the end-to-end renewal strategy for a portfolio of enterprise customers, protecting and growing recurring revenue. • Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth. • Consistently achieve and exceed retention, renewal, and expansion objectives. • Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies. • Guide renewal conversations that align Punchh solutions with evolving business goals and priorities. • Identify, develop, and close upsell opportunities within existing enterprise accounts. • Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes. • Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities. • Stay ahead of industry trends and competitive movements to continuously refine your approach.

• Build trusted advisor relationships with key customer stakeholders • Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations • Champion customer goals internally and ensure alignment across partner teams • Deliver data-driven insights and recommendations that support customer objectives • Serve as the primary owner of assigned customer relationships • Monitor progress against customer initiatives and strategic priorities

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption • Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience • Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle • Assess customer operational and technical requirements, recommending solutions that support business goals and growth • Configure, test, and validate software solutions to ensure successful rollouts across franchise networks • Proactively identify and resolve project risks, implementation challenges, and customer issues • Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment • Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives • Provide customer support and participate in scheduled after-hours support rotations as needed

• Define and execute the strategic vision and roadmap for the payment platform • Deliver innovative solutions tailored to food service and retail ops • Align product development with market opportunities and customer value • Translate business needs into technical requirements • Identify and execute cross-sell opportunities across PAR’s ecosystem • Oversee daily platform operations ensuring reliability and performance • Drive operational KPIs and continuous improvement • Manage risk, compliance, and fraud prevention for food/retail environments • Build strong partnerships with processors, banks, and regulators • Optimize costs and develop bundled solution strategies • Build and lead high-performing product and ops teams • Cultivate a culture of innovation and customer-centricity • Align cross-functional teams across Sales, Eng, Marketing, and Legal • Represent PAR at industry events and with executive stakeholders • Develop team objectives, incentive plans, and growth opportunities

• Define and execute the engineering vision for hardware and embedded systems. • Oversee end-to-end product development, ensuring alignment with business objectives. • Build and mentor a high-performing engineering organization across multiple disciplines. • People management for a mixed team of senior hardware and software engineers. • Partner with Product Management, Operations, and Quality teams to deliver innovative, market-leading solutions. • Drive technical excellence, process improvements, and continuous innovation. • Manage budgets, resources, and timelines for complex, multi-phase programs.