Pair Team

• Own full-cycle recruiting for a variety of clinical and care delivery roles, including Care Managers, Nurses, and the operational leaders who support and scale these teams, such as Team Managers, Regional General Managers, and others responsible for driving patient outcomes and operational excellence • Support hiring across additional business functions as needed, including Sales/Networks, Marketing, Finance, and other corporate teams • Partner closely with hiring managers to develop hiring strategies, align on candidate profiles, and drive efficient, high-quality hiring decisions • Build and manage strong candidate pipelines through proactive sourcing, networking, referrals, and outbound recruiting efforts • Screen, assess, and guide candidates throughout the interview process while delivering an exceptional candidate experience • Manage multiple searches simultaneously while maintaining a high bar for quality, speed, and stakeholder communication • Use recruiting data and pipeline metrics to identify bottlenecks, improve conversion rates, and inform hiring strategy • Serve as a trusted advisor to hiring managers on market conditions, talent availability, compensation trends, and recruiting best practices • Strengthen Pair Team's employer brand by serving as an ambassador for our mission and culture throughout the hiring process

• Build a deep, continuously refreshed understanding of our patients and members across Medicaid and Medicare — who they are, what they need, and what moves them to enroll, engage, and stay. • Own audience segmentation and voice-of-patient research, both qualitative and quantitative, and synthesize it into clear, actionable insight the whole company can use. • Track the competitive and category landscape and translate it into how we position and differentiate. • Own Pair Team’s patient-facing positioning and value propositions across service lines, and the message architecture that paid media, brand, the care team, and our AI care advocate all draw from as a single source of truth. • Craft messaging that resonates with real people — clear, human, and tested — and the narratives that make Pair Team easy to choose and easy to trust. • Develop messaging and packaging for new audiences, programs, and markets as we expand. • Own and elevate the patient journey end to end — welcome kits, onboarding, after-visit communications, and re-engagement — so more patients activate and stay engaged. • Design lifecycle and member-communication programs across channels, partnering with Care and Operations to make every touchpoint feel personal and supportive. • Treat activation and retention as products to be improved, not one-off campaigns to be run. • Serve as the two-way bridge between product and patient: translate Flora (our AI care advocate), Arc, and patient-facing experiences into clear patient language and assets. • Carry patient insight, objections, and friction back into the product roadmap so we build what patients actually need. • Lead go-to-market for new patient-facing features and service-line launches, end to end. • Partner with Performance Marketing and Brand & Creative to lift conversion across the funnel — landing pages, intake flows, creative, social proof, and bilingual experiences. • Run message and creative testing with statistical discipline, and define how product marketing’s impact is measured across conversion, activation, retention, and message performance. • Build the feedback loops that turn results into sharper messaging, better experiences, and clearer roadmap signal.

Role Description As the Care Team Manager, you will play a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. You will focus on building relationships and providing ongoing support to individuals whose quality of life can be improved with the Enhanced Care Management benefit. With lived experience in the local community, you will serve as an empathetic problem-solver, collaborating closely with partner clinics, community organizations, and Pair Team’s care coordinators. You will manage six interdisciplinary pods, which includes supporting up to 18 Lead Care Managers (LCMs) at a time to drive high-quality patient care and effective engagement strategies for individuals with complex medical and social needs. This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access and outcomes for underserved communities. Note: Internally, this role is referred to as a Lead Care Manager, Team Manager. What You’ll Do - Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion. - Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans. - Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting. - Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs). - Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers. - Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team. Qualifications - At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting. - 2+ years of experience with community engagement, patient navigation, or social work. - Experience in a care team background, navigating multidisciplinary collaborative care models. - Bilingual – English/Spanish. - Strong understanding of cultural fluency and knowledge of community resources. - Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder. - Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools. - Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access. Preferred Qualifications - Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder. - 3+ years of case management experience. - Experience with motivational interviewing. - Knowledge of medical terminology. - Zest for problem solving, seeking answers, and thinking outside the box. - Detail-oriented and organized self-starter who is a rockstar multitasker. - Reliable and comfortable in an ever-changing environment. Benefits - Salary: $70,000 - $80,000. - Comprehensive health, vision & dental insurance. - 401k. - Equity compensation package. - Monthly $100 work from home expense stipend for your WFH days. - Gas reimbursements for your on-site engagement days. - Flexible vacation policy -- take the time you need to recharge! - We provide all of the equipment needed for the role. - Opportunity for rapid career progression with plenty of room for personal growth!

Title: Bilingual Case Manager Remote Flexible, Spanish Speaking Location: Chico United States Job Description: About Pair Team At Pair Team, we''re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we''re building the future of more equitable, community-driven healthcare. Our Values - Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. - Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. - Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. - Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News - Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most - TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team - Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You'll Do - Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals - Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system - Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members - Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan - Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks - Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions - Consistently meet monthly encounter metrics to ensure compliance with health plan regulations - Identify and break down barriers ensuring individuals' continuation with the program - Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups - Coordinate physical care management appointments through collaboration with external and internal providers - Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You'll Need - 1+ years of general work experience (Case Management preferred) - You are physically located in California - Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations - Virtual Ops requires a quiet, HIPAA compliant and internet connected space - Bilingual - English/Spanish - Strong understanding of cultural fluency - High degree of empathy - Ability to work collaboratively in a multidisciplinary team - An eye for optimization - Organizational skills - Ability to remain patient when faced with adversity - Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing - A valid driver's license and auto liability insurance Preferred Qualifications: - Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder - 2+ years of case management experience - Experience with motivational interviewing - Knowledge of medical terminology - Zest for problem solving, seeking answers, and thinking outside the box - Detail-oriented and organized self-starter who is a rockstar multitasker - Reliable and comfortable in an ever-changing environment Because We Value You - Salary: $22-$25/hour - Comprehensive health, vision & dental insurance - 401k - Monthly $100 work from home expense stipend for your WFH days - Gas reimbursements for your on-site engagement days - Flexible vacation policy -- take the time you need to recharge! - We provide all of the equipment needed for the role - Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we''re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Title: Bilingual Case Manager Remote Flexible, Spanish Speaking Location: Riverside, CA United States Job Description: At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values - Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. - Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. - Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. - Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News - Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most - TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team - Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You’ll Do - Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals - Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system - Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members - Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan - Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks - Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions - Consistently meet monthly encounter metrics to ensure compliance with health plan regulations - Identify and break down barriers ensuring individuals’ continuation with the program - Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups - Coordinate physical care management appointments through collaboration with external and internal providers - Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You’ll Need - 1+ years of general work experience (Case Management preferred) - You are physically located in California - Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations - Virtual Ops requires a quiet, HIPAA compliant and internet connected space - Bilingual – English/Spanish - Strong understanding of cultural fluency - High degree of empathy - Ability to work collaboratively in a multidisciplinary team - An eye for optimization - Organizational skills - Ability to remain patient when faced with adversity - Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing - A valid driver’s license and auto liability insurance Preferred Qualifications: - Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder - 2+ years of case management experience - Experience with motivational interviewing - Knowledge of medical terminology - Zest for problem solving, seeking answers, and thinking outside the box - Detail-oriented and organized self-starter who is a rockstar multitasker - Reliable and comfortable in an ever-changing environment Because We Value You - Salary: $22-$25/hour - Comprehensive health, vision & dental insurance - 401k - Monthly $100 work from home expense stipend for your WFH days - Gas reimbursements for your on-site engagement days - Flexible vacation policy -- take the time you need to recharge! - We provide all of the equipment needed for the role - Opportunity for rapid career progression with plenty of room for personal growth!

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position