• Act as the primary technical advisor for our top enterprise customers. • Partner with Professional Services, Product, and Support teams to ensure customers achieve faster time-to-value and sustainable adoption. • Guide customers on best practices for architecture, integrations, embedding, and data modeling. • Proactively identify technical risks and create mitigation plans to reduce inbound escalations. • Lead technical enablement workshops, health checks, and design reviews for customers, and internally to increase the subject matter expertise on the team. • Help customers optimize query performance, dashboard usability, and user adoption. • Serve as the technical voice of the customer internally, influencing product roadmaps and support processes. • Build and maintain reusable implementation assets (templates, playbooks, technical documentation) that scale across Omni’s customer base. • Partner with Sales and Customer Success Managers to surface cross-sell and upsell opportunities through technical insight. • Provide technical validation in expansion and renewal cycles. • Influence Net Dollar Retention (NDR) by demonstrating the scalable value of Omni.

• Take ownership of a portfolio of key clients across the DACH region, acting as their go-to technical expert and trusted advisor. • Lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. • Troubleshoot technical challenges, coordinate with European teams, or run strategic check-ins to help clients get maximum value from Simply.TV. • Turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. • Spot opportunities for growth and expansion through upselling or cross-selling.

• Own client relationships and act as the main commercial and technical point of contact • Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions • Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute • Monitor account health, usage metrics, and potential risks, taking proactive actions • Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication • Document client interactions, account plans, and track open items to ensure transparency • Stay up-to-date on product updates, features, and industry trends

• Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments. • Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions. • Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform. • Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution. • Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.