• Design and maintain a B2C lead scoring model in HubSpot to prioritize high-intent leads across a high monthly contact volume • Segment and continuously enrich the CRM database, including deduplication, data hygiene, and contact lifecycle staging • Track and optimize Customer Acquisition Cost (CAC) by source, flagging underperforming channels and surfacing insights to the Marketing and Sales teams • Build and manage lifecycle email workflows covering activation (post-lead), conversion (deposit → program fee), and retention (post-booking through to post-trip) • Own the editorial calendar for newsletters and one-off campaigns, ensuring messaging is on-brand, audience-segmented, and results-oriented • Continuously A/B test subject lines, copy, CTAs, and send-time to improve open rates, click-through rates, and downstream conversion • Build and manage automated push notification flows for key lifecycle moments, including welcome journeys, booking milestones, payment reminders, and community prompts • Sync CRM audience segments with paid ad platforms (Meta and Google) to run remarketing campaigns targeting high-score leads • Ensure all CRM data is accurately tracked from source, including UTM parameters, lead origin, funnel stage, and revenue attribution • Maintain full compliance with GDPR, LGPD, and other applicable data privacy regulations across all channels and automations • Produce weekly and monthly performance reports on key lifecycle metrics such as activation rate, deposit-to-program-fee conversion, cancellation rate, and CAC by source

Role Description As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts. You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Customer Value & Outcomes - Own the end-to-end success of assigned enterprise accounts following implementation. - Establish, document, and track customer goals, success metrics, and ROI realization plans. - Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment. - Relationship Management - Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level). - Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally. - Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery. - Adoption & Retention - Drive deep product adoption across customer teams and use cases. - Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks. - Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders. - Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance. - Growth & Expansion - Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales. - Partner with Account Executives to support upsell and cross-sell initiatives. - Advocacy - Identify, develop, and nurture customer advocates within your book of business. - Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships. - Partner with internal teams to secure customer referrals, testimonials, and event speakers. - Cross-Functional Leadership - Serve as the voice of the customer internally, influencing Product, Support, and Services. - Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience. Qualifications - 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS. - Experience managing a book of business in the $2–$3M ARR range. - ChurnZero experience is a plus. - Knowledge of the CPG industry is strongly preferred. - High degree of comfort with technology, particularly databases and syndicated data. - Strong presentation skills with the ability to communicate value and insights to professional and executive audiences. - Ability to work independently and make decisions across a wide range of complexity. - Proven ability to troubleshoot and resolve customer challenges. - Demonstrated success working with both large, complex enterprises and mid-sized organizations. Requirements - Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. - This position is commission eligible. Benefits - For full-time U.S. based employees, we offer competitive health insurance benefits. - PTO and volunteer time off. - Employer-paid short- and long-term disability. - Parental and adoption leave. - 401(k) and tuition reimbursement. Company Description Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across various industries. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

Role Description As a Strategic Customer Success Manager, you are the “air traffic controller” for our largest accounts, the strategic owner of the customer relationship, orchestrating everyone who touches the account and making sure the customer always knows the business impact SqlDBM is delivering. You’ll build deep, trusted relationships with senior data leaders, translate the technical work happening in the account into business outcomes that resonate with executives, and proactively identify ways for the customer to expand their use of SqlDBM. You’ll partner closely with a dedicated Data Modeling Engineer (Technical CSM) who owns the technical relationship, and with your AE who owns all sales conversations. Your role is to surface and shape opportunities; the AE closes them. What you'll do - Account Orchestration - Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan. - Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM. - Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts. - Track key customer health metrics, proactively mitigating risks and driving retention strategies. - Strategic Relationships & Business-Impact Storytelling - Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders, going beyond day-to-day project contacts. - Translate the technical work the Data Modeling Engineer is doing inside the account into a clear narrative of business impact: efficiency gains, governance wins, faster decisions, cost avoidance, etc. and bring that story to executive stakeholders consistently. - Advocate for customer needs internally, influencing the product roadmap and feature development. - Expansion - Proactively identify expansion opportunities: new teams, new use cases, deeper integration, broader org adoption, by mapping the customer’s business priorities to where SqlDBM can drive more value. - Surface those opportunities cleanly to the AE team with the context, relationships, and business case needed for the AE to run the sales conversation. - Drive customer adoption, expansion, and renewals by continuously identifying opportunities to increase value, in partnership with the Technical CSM and AE. - Partner cross-functionally with Sales, Product, and Solutions Engineering to ensure alignment on customer needs. Qualifications - 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS. - Experience managing large-scale Fortune 1000 accounts with complex data ecosystems. - Exceptional relationship management, communication, and strategic problem-solving skills. - Proven ability to drive strategic renewals, expansion revenue, and customer advocacy. - Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts, sufficient to be a credible partner to senior data leaders and to your paired Technical CSM. Hands-on technical depth is not required for this role. - Demonstrated ability to operate as the strategic owner of an account in a paired model, orchestrating technical, sales, and product partners rather than carrying technical work yourself. - Strong track record of translating technical or product work into executive-level business outcomes (e.g., presenting ROI, QBR business cases, value realization stories to senior stakeholders). - Experience proactively surfacing expansion opportunities for an AE or sales partner to close, including building the relationships and business case that make those opportunities credible. - Comfort with a clear handoff line on sales: you create and shape opportunity; the AE owns commercial conversations and closing. - Prior experience in a Strategic Account Manager or Enterprise CSM role at a data, analytics, or infrastructure SaaS company. - Experience leading executive business reviews with Fortune 1000 data leaders. What We Offer - Competitive base salary + performance-based incentives aligned with customer retention and expansion. - Opportunity to work with some of the largest, most influential data-driven organizations globally. - Remote-first work environment with travel opportunities for key customer engagements. - Work alongside industry leaders and a world-class product team at the forefront of data innovation. - Strong career growth trajectory in a rapidly scaling enterprise-first SaaS company. - Comprehensive benefits package tailored to your location, including complimentary health coverage for employees and eligible dependents, and 401k contributions in accordance with local laws and practices. - In the U.S., this includes employer-sponsored medical, dental, vision, life insurance, short- and long-term disability, and a 401(k) plan. - SqlDBM offers generous compensation plans, company stock options, and employer-sponsored benefits that vary based on your country of employment and applicable local regulations.

Role Description Join a collaborative, service-focused team where analytical rigor, sound judgment, and professionalism are valued. As the Customer Service Manager, you will lead and develop a high-performing team while ensuring operational efficiency and exceptional customer experiences. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about building strong teams, improving processes, and delivering measurable results. This is a remote position in the US; however, candidates located near one of our office locations have the option to work on-site. Key Responsibilities - Lead, supervise, and develop customer service staff to drive performance and engagement - Conduct performance evaluations and provide ongoing coaching and mentorship - Identify training needs and deliver development programs to enhance team capabilities - Provide regular feedback and guidance to support employee growth and accountability - Prepare and present weekly and monthly reports on departmental performance and key metrics to senior leadership - Coordinate recruiting efforts and support hiring initiatives for the department - Complete annual performance reviews and manage employee development plans - Approve weekly timecards and ensure accurate workforce management - Resolve customer complaints, concerns, and inquiries in a timely and professional manner - Ensure consistent delivery of high-quality customer service experiences - Perform additional duties as assigned to support departmental and organizational goals Qualifications - 4-6 years of proven leadership skills with sound judgment and decision-making ability - Bachelor’s degree or equivalent combination of education and relevant experience (4–6 years) - Active property and casualty or producer license required - Strong ability to interpret policies, procedures, and operational guidelines - Effective written and verbal communication skills with the ability to present to groups - Solid mathematical and analytical skills, including interpreting data and reporting metrics - Demonstrated problem-solving ability in complex or variable situations - Proficiency in customer service systems, reporting tools, and standard office software - Strong organizational, analytical, and project management skills - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - High attention to detail and commitment to excellence Benefits - A collaborative, team-oriented work environment - Opportunities to lead and influence operational improvements - Professional growth and development opportunities - A culture that values accountability, innovation, and customer satisfaction - The ability to make a meaningful impact on both team performance and customer experience Company Description Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees describe Stillwater as a workplace with accessible leadership, strong integrity, and a genuine commitment to teamwork and professional growth. We emphasize collaboration, accountability, and internal development within a high-performing environment.