Opal Group is a global conference organizer catering to top executives and decision makers throughout various industries
AV Technician & Helpdesk Support
Location
Mexico
Posted
65 days ago
Salary
$1K - $1.2K / month
Seniority
Mid Level
No structured requirement data.
Job Description
AV Technician & Helpdesk Support
Opal Group
Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential. AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies. Location: Remote 60%, Travel 40% Job Type: FT International Consultant Salary: $1,000 - $1,200 USD per month Important: Only resumes and cover letters in English will be considered. Responsibilities include, but are not limited to: - Onsite AV Tech: - Handle audio-visual equipment setup, testing, and assistance during live events - Interact with clients and deliver outstanding customer service on-site - Ensure high-quality AV setup and seamless technical support during events - Adhere to business-appropriate dress and professional presentation standards - Remote Helpdesk Support & Onboarding: - Provide remote technical assistance and helpdesk support to end users - Assist with software installations, updates, and basic troubleshooting - Offer onboarding support and technical orientation to new users - Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting) - Communicate clearly and professionally with staff to address technical issues - Stay current with helpdesk best practices, systems, and internal technology tools Qualifications: - Valid U.S. entry visa required - Proven experience as an AV Technician and/or Helpdesk Support Specialist - High school diploma or GED required; College degree in a relevant field is preferred - Advanced English skills in verbal and written communication are required - Strong interpersonal and client-facing communication skills - Demonstrated customer service mindset and professional demeanor - Solid organizational and time management skills - Ability to operate effectively in a fast-paced, dynamic environment - Willingness and ability to travel approximately once per month Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: - 100% remote work environment with occasional travel to on-site conferences (based on the position) - Paid Time Off (available after 90 days), including: - Vacation Days - Sick Leave - Compensatory Time - One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year - Jury Duty Pay - Paid Time Off for Voting - Paid federal holidays with early release the day prior - Summer Fridays - All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward. Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.
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