• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor. • Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users. • Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification. • Assist prospects and customers with business assessments (POCs, Pilots). • Craft content to show customers how to leverage Gong for specific use cases. • Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases. • Solution complex business and technical requirements and explain them in simple terms. • Assist with RFPs and questionnaires in the context of sales cycles. • Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line. • Partner with and support Marketing on demand gen activities (webinars, conferences, events). • Contribute reusable assets to the Sales Engineering team and the company at-large. • Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

• Serve as the RCM SME for Elation working closely with sales, marketing and enablement to identify process excellence marrying Elation’s solutions with prospect and customer workflows • Lead RCM-focused demos for small and mid-market prospects (typically 3–10+ provider prospects) • Conduct live discovery with practice staff and billing teams, mapping workflows and pain points to resolve with Elation's AI billing and practice management solutions • Serve as the RCM SME for existing customers, helping practices improve operations with Elation • Deeply understand our customers’ cash flow, economics, and processes, and how Elation’s billing and RCM product functionality improves their overall financial outcomes • Work with Product Management to maintain deep, current expertise in Elation's billing and RCM product functionality; identify product opportunities and roadmap-worthy projects • Evangelize and educate internal colleagues on Elation's revenue cycle and billing capabilities, building confidence and consistency across the team • Support sales enablement by sharing RCM expertise with AEs, CSMs and other customer-facing team members

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap. • Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks. • Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors. • Represent Avaya's technical perspective in customer Q&A sessions and security review calls. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE. • Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures. • Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.