One10

• Assist the Director of Financial Systems with solutions for Finance • Support financial enhancements as a liaison • Conduct training for end users • Gather and analyze business requirements • Manage small projects for Finance Team

• Provide leadership/direction to a team of Event Managers to ensure successful delivery of programs. • Develop and mentor the assigned team of Event Managers. • Ensure all programs are executed in accordance with client policies, industry regulations, and One10 operational standards. • Mentor and teach direct reports on department process compliance and customer requirements. • Provide performance feedback throughout year. • Conduct regular one-on-one meetings with direct reports. • Approval of time off requests/tracking compliance. • Participate in new-hire interview and hiring process. • Develop staffing plans to address sold project activity. • Maintain comprehensive Operational Playbooks to drive team organization and optimal performance. • Drive operational excellence and growth in collaboration with Sales Team partners. • Participate in and contribute to monthly team department and management meetings. • Attend program kick-off meetings. • Monitor client contract compliance. • Monitor invoices schedules. • Review/approve budgets and program financials. • Assist Event Managers with project tasks when needed. • Monitor hours/direct costs on a per project basis. • Take part in client program calls when needed. • Ensure all programs comply with client-specific compliance policies, pharmaceutical industry regulations, and healthcare professional (HCP) meeting requirements. • Partner with Compliance, Legal, and Client stakeholders to ensure adherence to Sunshine Act/Open Payments reporting requirements and other applicable regulations. • Monitor program execution for compliance with attendee eligibility, meal limits, transfers of value, speaker engagements, and reporting requirements. • Serve as a resource for Event Managers regarding industry regulations and client-specific compliance expectations. • Escalate potential compliance concerns and work proactively with stakeholders to identify solutions.

• Effectively communicate with team members and supplier partners to ensure accurate and timely proposal development of travel projects. • Deliver operational excellence and growth in collaboration with Client Services • Source rates and availability and strategize on recommendations for destinations, hotels, resorts, ships and venues • Develop appealing programs incorporating creative inclusions to maximize client budget • Maintain awareness of emerging industry trends, and incorporate innovative themes, concepts, activities and events into proposals • Consider client/program objectives, program history, attendee demographics, and budget parameters when formulating recommendations • Negotiate competitive rates and terms/conditions on the client’s behalf, leveraging supplier relationships and seeking opportunities to enhance value • Develop budgets and proformas, evaluating options to achieve client budget needs and maximize One10 profit opportunities • Execute contracts, following established processes and ensuring Client Services and clients are informed and their best interests represented in all terms and conditions • Participate in client presentations to present One10 travel-related capabilities along with the specific solution recommendation • Develop and maintain industry relationships including hotels, NSOs, DMCs, and CVBs

• Driving net-new enterprise client acquisition through targeted outreach and integrated solution selling • Consultative selling to senior executives across all sectors and solving complex business challenges • Building and maintaining senior-level relationships across internal teams and client organizations • Partnering with Sales Enablement, Product, to propose winning solutions • Leading initial engagement and establishing executive credibility with prospective clients • Identifying and penetrating new markets aligned with One10’s growth strategy

• Ensure effective and efficient completion of communications deliverables • Document and determine resource, scope and budget requirements • Ensure timeline and production process adherence • Identify and mitigate delivery conflicts • Monitor project budgets and hold delivery areas accountable • Prepare client invoices and monitor payment status • Proactively identify and resolve potential client dissatisfaction • Manage expectations of project delivery with key stakeholders • Drive testing of projects before launch

• Lead proper billing, revenue and reconciliation duties for projects • Ensure compliance with GAAP and ASC 606 revenue recognition standards • Support the full project lifecycle including setup, revenue recognition, cost tracking and reconciliation • Review and analyze client contracts for revenue recognition treatment • Prepare, review, and approve complex invoices • Lead month-end close activities related to revenue accounting • Research and resolve discrepancies related to billing and revenue recognition • Prepare and review financial reports, KPI reporting, and forecasting analysis • Collaborate cross-functionally with finance, operations, and project management teams • Mentor and provide guidance to junior accounting staff

• Support and own the day-to-day customer relationship • Demonstrate a thorough understanding of program requirements for each customer in portfolio • Work closely with product and digital teams to provide feedback in product development for roadmap vision and quality assurance that aligns to customer needs • Define and deliver individual customer business objectives, success metrics, value, and ROI at launch and on an ongoing basis • Review metrics, align strategies and demonstrate value and ROI to customers at regularly scheduled review meetings • Clear understanding of the overall platform functionality to effectively solution for customer promotions and initiatives • Educate and inform customers of product enhancements and changes as needed • Anticipate potential problems or issues customers may have and work to prevent and/or correct as soon as possible • Encourage customer advocacy by documenting success stories and producing case studies • Work with internal team to ensure customers are set up for success upon launch of the platform • Deliver programs/projects/campaigns on time and in budget that meet or exceed customer expectations • Drive the renewal and new project SOW process • Retain and grow customer revenue by exploring and solidifying new opportunities • Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the customer • Lead Customer Success initiatives as needed • Mentor and train new CSM’s into their new role • Assist in defining best practices in all areas of the CSM role • Serve as a “Subject Matter Expert” (SME) for internal teams and for other CSM’s

Role Description The Vice President of Client Services is a strategic leader responsible for overseeing the end-to-end client experience, ensuring service excellence, and driving long-term client satisfaction, retention, and revenue growth. This role leads client-facing teams, builds strong executive-level relationships, and creates scalable service delivery frameworks. - Build and maintain strong relationships with key clients; act as a trusted advisor to executive stakeholders. - Oversee the resolution of critical client issues and ensure consistent delivery of service commitments. - Establish frameworks for client onboarding, account management, and continuous engagement. - Drive high levels of client satisfaction, loyalty, and long-term retention. - Lead, mentor, and develop high-performing teams (e.g., Account/Client Managers, Implementation teams, Customer Success Managers, Service Operations). - Foster a collaborative, client-centric culture focused on excellence and accountability. - Partner with Operations and Technology teams to implement scalable solutions and integrate best practices. - Drive revenue growth through client retention, contract renewals, cross-sell/upsell opportunities, and strategic account expansion. - Collaborate with Finance on forecasting, pricing strategies, and contract negotiations. - Manage the Client Services budget and ensure cost-effective service delivery. - Ensure alignment between pre-sales commitments and post-sales delivery capabilities. - Represent the voice of the client in internal meetings and strategic planning sessions. Qualifications - Bachelor’s degree in Business, Marketing, Management, or related field required; MBA preferred. - 10+ years of progressive leadership experience in client services, customer success, account management, or related fields. - Proven track record managing enterprise-level or strategic clients. - Industry experience required. - Exceptional leadership, communication, and executive presence. - Strong strategic thinking, analytical, and problem-solving skills. - Demonstrated ability to build strong client relationships and influence stakeholders at all levels. - Expertise in client success frameworks, service delivery methodologies, and customer lifecycle management. - Financial and business acumen, with experience managing budgets and driving revenue growth. - Ability to lead organizational change, scale teams, and optimize operational processes. Requirements - #LI-Remote - Maximum Base Pay: 175,000.00 USD

Role Description The Vice President, Growth Strategy is responsible for translating One10’s enterprise strategy into growth-driving go to market and account strategies that accelerate revenue and expand client value. This role partners closely with commercial and client leadership to shape how One10 shows up in the market: where we play, how we win and how we grow. Operating at the intersection of client business objectives and One10’s integrated solutions, the VP, Growth Strategy leads the development and execution of account and offering strategies that unlock demand, deepen share of wallet and drive measurable business outcomes. This role is accountable for designing the strategic frameworks, narratives and growth plans that enable accounts to contribute meaningfully to One10’s revenue and margin objectives. The Vice President works across strategy, sales, marketing and delivery teams to ensure strategies are actionable, differentiated, and grounded in One10’s motivation science approach. Scope of Work - Work across multiple existing client teams and on new business opportunities – instrumental in client growth - Collaborate with Executive Vice President and above level on efforts to establish and market One10 as a premier supplier partner to client organizations in all of One10’s core services - Collaborates with Data Science to shape how insights are developed, packaged, and presented, enabling teams to demonstrate value and identify new opportunities with clients. - Drives the framework and execution of Quarterly Business Reviews, enabling teams to move beyond reporting and use QBRs as a platform to articulate insights, propose what’s next, and expand client partnerships. - Maintain awareness of emerging business and industry trends - Develop partnerships with technology providers to augment One10’s offerings, as appropriate - Bring together leaders from key delivery areas (Client Services, Training, Creative, Interactive, Project Management) regularly to develop and exchange new thinking to drive growth - Develop fresh, innovative, compelling solutions that exceed client expectations - Actively contribute, as requested, to the Account Planning process - Support sold business from a content development standpoint, as needed (“Utility Player”) Qualifications - Four-year degree, MBA or equivalent years of experience - Minimum of fifteen (15) years’ industry experience - High aptitude for creativity with an ability to generate innovative ideas that push our clients’ thinking - Ability to persuade effectively via strong written, oral communications and presentation skills - Experience successfully leading teams - Demonstrated ability to successfully grow client relationships - Superior customer service ethic and high expectations for quality - Strong organization skills and ability to handle multiple projects - Proficiency in Microsoft Office Suite - Ability to build strong collaborative relationships across the organization - Ability to work under pressure and meet deadlines - Ability to travel and attend presentations as needed Requirements - Has advanced technical or functional knowledge. Capitalizes on external and internal best practices to help achieve goals and strategies. - Works cross-functionally across the organization with strategic partners to influence decisions. Benefits - Maximum Base Pay: 180,000.00 USD

• Manage onsite functional areas to deliver unforgettable experiences • Exceed customer expectations in various functional areas • Ensure adherence to client contract deliverables and policies • Complete program debrief documents and escalate issues as needed