Onco360

Join our team at Onco360 as Intake/Prescription Setup Pharmacy Technician for our Specialty Pharmacy located in Louisville, KY. Are you looking for a change working in a great pharmacy environment? Looking for skilled candidates with comfort working in a high volume pharmacy setting. Full time hours, Monday to Friday - from: 11:30am - 8:00pm EST Starting salary from $22.00 an hour and up This will be a Full-Time position, and you may transition to work remote after onsite training is complete. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Quarterly Incentive Bonus - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability Intake Pharmacy Technicians at Onco360... - Creates patient profiles and processes orders in a timely manner from electronic prescription and fax queues - Requests refill prescriptions as appropriate - Manages incoming documents from the fax server Prescription Setup Pharmacy Technicians at Onco360.... - Generates and types prescriptions from orders for pharmacist verification - Follows up on outbound prescription transfers, and - Clarifies patient demographic and clinical information needed to process prescriptions Intake / Prescription Setup Pharmacy Technician Qualifications and Responsibilities... - Good interpersonal skills - Excellent verbal, written and customer service skills - Ability to work independently, meet deadlines and be flexible - Good organizational skills and detail oriented - Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology - Ability to perform tasks accurately and efficiently when inputting information - Licensed/registered pharmacy technician or as required by state law - Basic math and analytical skills - Intermediate typing/keyboarding skills Education: - Required: High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy Experience: - Required: Pharmacy Technician: 1+ years - Desired: Pharmacy Technician: 3+ years Skills/Knowledge: - Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills. - Desired: Specialty pharmacy experience License or certification: - Required: Pharmacy Technician registration/certification - Desired: Certified Pharmacy Technician (PTCB) Behavior Competencies: - Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills At Onco360, a career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Join our team at Onco360 as Intake/Prescription Setup Pharmacy Technician for our Specialty Pharmacy located in Waltham, MA. Are you looking for a change working in a great pharmacy environment? Looking for skilled candidates with comfort working in a high volume pharmacy setting. Full time hours, Monday to Friday - from: 11:30am - 8:00pm EST Starting salary from $24.00 an hour and up This will be a Full-Time position, and you may transition to work remote after onsite training is complete. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Quarterly Incentive Bonus - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability Intake Pharmacy Technicians at Onco360... - Creates patient profiles and processes orders in a timely manner from electronic prescription and fax queues - Requests refill prescriptions as appropriate - Manages incoming documents from the fax server Prescription Setup Pharmacy Technicians at Onco360.... - Generates and types prescriptions from orders for pharmacist verification - Follows up on outbound prescription transfers, and - Clarifies patient demographic and clinical information needed to process prescriptions Intake / Prescription Setup Pharmacy Technician Qualifications and Responsibilities... - Good interpersonal skills - Excellent verbal, written and customer service skills - Ability to work independently, meet deadlines and be flexible - Good organizational skills and detail oriented - Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology - Ability to perform tasks accurately and efficiently when inputting information - Licensed/registered pharmacy technician or as required by state law - Basic math and analytical skills - Intermediate typing/keyboarding skills Education: - Required: High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy Experience: - Required: Pharmacy Technician: 1+ years - Desired: Pharmacy Technician: 3+ years Skills/Knowledge: - Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills. - Desired: Specialty pharmacy experience License or certification: - Required: Pharmacy Technician registration/certification - Desired: Certified Pharmacy Technician (PTCB) Behavior Competencies: - Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills At Onco360, a career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Base Salary range $55k-$70k annually; plus Commission Summary: Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within both hospital and community oncology settings. This position will be home based with minimal travel as required to execute the following: Regional Director Major Responsibilities: • Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals • Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads • Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory • Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience • Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements • Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists • Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs • Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff. • Obtains and manages prescriber communication preferences • Nurtures and manages prescriber relationship to improve loyalty, and retention. • Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process. • Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication. • Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable. • Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals Regional Director Qualifications: • 2 years’ retail or specialty pharmacy technician experience preferred - Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand, and generic names of medications, and IV dosage calculations/day supply. • 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred • Oncology sales experience desired but not required • Exceptional probing and consultative communication skills • Familiar with oncology providers, drugs, clinic, and hospital communities • Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits • Self-motivated and results driven • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills • Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM • Must be a team player willing to accept and promote organizational goals and function with minimal supervision. • Ability to respond to common inquiries or complaints from customers, employees, or senior management. • Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions. • Maintain HIPAA patient confidentiality.

Onco360 Pharmacy is looking for a Medical AR Collections Specialist for our Pharmacy located in Louisville, KY. Remote work may be available. Work Hours: Monday-Friday - Daytime Hours 8:30am-5pm EST. **Starting salary at $23/hr** We also offer quarterly incentive bonuses. We offer a variety of benefits including: - Medical, Dental & Vision insurance - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Paid Volunteer Day - Floating Holiday - Referral Incentive - Paid Life, and short & long-term disability insurance Medical AR Collections Specialist Summary: The Medical AR Collections role will be responsible for medical billing of company specific IV and oral therapies on CPT+ platform. Daily functions require working knowledge of HCPC coding, ICD-10, JCodes, and CPT codes as well as experience interacting with Medicare, Medicaid, and Commercial insurances. Individual must be able to perform the essential functions of this position as listed below. Medical AR Collections Specialist Major Responsibilities: - Follow up on all unpaid claims and aging A/R items, working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid - Research all denials and complete claim corrections, resubmissions, and adjustments accurately and timely as necessary. Must have a high ability to deal with complex claim issues. - Verify that payments received are correct and according to payer fee schedules and company contractual agreements. Proficient at reading and interpreting EOBs and all forms of payer/insurance correspondence for both Pharmacy and Medical claims. - Assign appropriate status to claims in Pharmacy processing system to ensure appropriate handling by appropriate RCM team personnel; make necessary demographic changes to reduce rejections of submitted electronic and paper claims. - Ensure daily activities work towards company goals for cash collections and Accounts Receivable under 90 days, Ready to Bill (pending revenue) under 14 days, weekly and month end close processes and other departmental goals as outlined. - Efficiently uses company billing software platform, including maintaining accurate and detailed patient and billing notes to assist in documentation and collection of claims. - Tracking Unapplied Cash to ensure timely and accurate relief of aged accounts. Coordinate with cash team to ensure pending payment postings are accounted for properly and resolved timely. - Must be able to communicate succinctly and professionally both verbally and through written correspondence with Physician offices, nurses, insurance companies and patients as needed. - Exhibits a positive, courteous, respectful and helpful attitude towards patients, team members, payers, and management. - Work within specified deadlines and open to overtime when necessary to meet department goals and objectives. - Performs other tasks as assigned by Manager, Director and/or Senior Leadership. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Education/Learning Experience - Required: High School Diploma or GED. - Required: 3+ years experience Medical, HCPCS billing and collections - Desired: Specialty Pharmacy Infusion Billing Work Experience - Required: 2-3 years Healthcare Accounts Receivable - Desired: 3+ years Skills/Knowledge - Required: Medicare HCPCS knowledge - Desired: Specialty Pharmacy knowledge Behavior Competencies - Required: Deadline Oriented, Time Management, Prioritization Skills Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Onco360 Pharmacy is looking for a Medical Prior Authorization Specialist for our Pharmacy located in New Hyde Park, NY. Work Hours: Monday-Friday - Daytime Hours either 8:30am- 5pm EST or 9:30am-6pm EST. This role may work remotely. **Starting salary at $25/hr** We also offer quarterly incentive bonuses. We offer a variety of benefits including: - Medical, Dental & Vision insurance - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Paid Volunteer Day - Floating Holiday - Referral Incentive - Paid Life, and short & long-term disability insurance Medical Prior Authorization Specialist Summary: The Medical Prior Authorization Specialist will ensure patients receive medications that requires pre-authorization from insurance carriers by reviewing orders and clinical documentation received and investigate/identify authorization requirements needed to obtain medication coverage. They will ensure accurate insurance benefit documentation is made for specific IV and infused therapy orders. Medical Prior Authorization Specialist Major Responsibilities: - Manage prior authorization requests and appeals with insurance carriers as well as collaborating with physicians, pharmacists, and other departments. - Develop expertise and maintain in-depth knowledge of insurance authorization policies, coverage terms, and complex authorization and appeal process. Identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval. - Maintain accurate documentation of authorization details and proactively monitor and renew expiring authorizations. - Facilitate process for requesting medical authorizations, completing appeals for applicable commercial, Medicaid, and Medicare, or facility medication claims. - Will require reimbursement experience for oncology and/or specialty injected/infused products in a buy and bill setting across all sites of care. - Ensure HIPAA compliance while handling sensitive patient information. - Communicate succinctly and professionally both verbally and through written correspondence with Physician offices, nurses, insurance companies and patients as needed. - Exhibits a positive, courteous, respectful, and helpful attitude towards patients, team members, payers, and management. Contributes team effort by accomplishing related tasks as needed and other duties as assigned. - Knowledge of payer landscape including state, federal, private third-party reimbursement issues, methodologies, and policies for physician administered products - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Education/Learning Experience - Required: High School Diploma or GED. Previous Experience in Pharmacy, Medical Billing, or Benefits Verification - Desired: Associate degree or equivalent program from a 2-year program or technical school, Certified Pharmacy Technician (PTCB), Specialty pharmacy experience Work Experience - Required: 1+ years’ Prior Authorization experience - Desired: 3+ years Specialty Pharmacy, Medical, and/or Infusion prior authorization experience Skills/Knowledge - Required: Medicare and Medical insurance and benefit verification, medical contracts, knowledge/understanding of Medicare, Medicaid, and commercial insurance, coordination of benefits, Understanding Medicare Parts A, B, C, and D, as well as relevant laws and guidelines, NDC medication billing, pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, basic math and analytical skills, Intermediate typing/keyboarding skills. - Desired: Specialty Pharmacy experience, Medicare Billing Experience, Medical Authorization experience Licenses/Certifications - Required: None - Desired: Registration with Board of Pharmacy as required by state law or Certified Pharmacy Technician (PTCB) Behavior Competencies - Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position and will cover the MST/PST. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Base Salary range $55k-$70k annually; plus Commission Summary: Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within both hospital and community oncology settings. This position will be home based with minimal travel as required to execute the following: Regional Director Major Responsibilities: • Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals • Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads • Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory • Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience • Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements • Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists • Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs • Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff. • Obtains and manages prescriber communication preferences • Nurtures and manages prescriber relationship to improve loyalty, and retention. • Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process. • Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication. • Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable. • Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals Regional Director Qualifications: • 2 years’ retail or specialty pharmacy technician experience preferred - Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand, and generic names of medications, and IV dosage calculations/day supply. • 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred • Oncology sales experience desired but not required • Exceptional probing and consultative communication skills • Familiar with oncology providers, drugs, clinic, and hospital communities • Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits • Self-motivated and results driven • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills • Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM • Must be a team player willing to accept and promote organizational goals and function with minimal supervision. • Ability to respond to common inquiries or complaints from customers, employees, or senior management. • Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions. • Maintain HIPAA patient confidentiality.

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Houston, TX pharmacy. This is a full-time position working hours between 8am-8pm CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST. This is a remote work from home position with training at the Houston pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $22.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Buffalo, NY pharmacy. This is a full-time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position training at the Buffalo pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $23.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our New Hyde Park, NY pharmacy. This is a full-time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position training at the New Hyde Park pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $24.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Louisville, KY pharmacy. This is a full-time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position with training at the Louisville pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $22.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent #Company Values: Teamwork, Respect, Integrity, Passion