Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Waltham, MA pharmacy. This is a full-time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position with training at the Waltham pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $23.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Scottsdale, AZ pharmacy. This is a full-time position working hours between 8am-8pm MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST. This is a remote work from home position with training at our Scottsdale pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $23.00 an hour and up We offer great benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life, and short and long-term disability Customer Care Specialist Responsibilities: - Manages the customer care escalations email workflow. - Works with the customer service manager to ensure all sales team escalations are addressed daily. - Work all address exception reports given by the VP of pharmacy operations. - Report to the customer care manager any items that may cause escalations not to be completed. - Have knowledge of CPR+ and billing claim responses. - Escalate all issues to the proper pharmacy director, sales team rep or analytics team. - Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. - Work all projects that are assigned by the customer service manager Position Qualifications for Customer Care Specialist: - Education/Learning Experience - High School Diploma required; Bachelor's degree preferred - Work Experience - 1 to 2 years of pharmacy billing or certified pharmacy technician required - Skills/Knowledge - Customer service, problem solving, and excellent communication skills verbal and writing required. - Work independently with little to no guidance - Licenses/Certifications - Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills. • Assess and respond to the needs of patients, medical staff, and community. • Communicate with the patient regarding any necessary follow up. • Contact patient or available source to obtain required information to ensure accurate patient billing. • Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor. • Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence. • Refer account to appropriate work queue or department if more detailed follow-up or additional information is required. • Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary. • Document all communication or review of account in the system in a comprehensible manner. • Meet personal and team qualitative and quantitative targets.

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. Comp: $18-$23 USD per hour About Us: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Support Representative is a customer-focused professional responsible for delivering timely and effective support across a variety of communication channels, including phone, email, chat, and messaging platforms. This role serves as a primary point of contact for customers, assisting with service inquiries, account management, order processing, and billing-related questions. The Customer Support Representative evaluates customer needs, provides accurate information, and resolves issues with a high level of professionalism and empathy. By clearly explaining products, services, and billing details, this role ensures customers have a strong understanding of their accounts and available solutions. The position also involves maintaining accurate records, managing service requests, and collaborating with cross-functional teams to ensure efficient issue resolution. Through strong communication, problem-solving, and attention to detail, the Customer Support Representative plays a key role in enhancing the overall customer experience, supporting customer retention, and contributing to operational efficiency.