Role Description We're looking for a Playable Production Lead to own the people, execution, and operations layer of Hermes production. Hermes is our playable ads production team, producing playables for top-tier mobile gaming clients using our internally developed AI tools. In this role, your main focus will be leading the execution org and turning playable production into a clear, scalable system. You'll directly manage Our Auditors Team Leads and the Operations Managers who keep delivery running. You'll own delivery targets and production readiness across the full execution layer, hold one quality and execution bar across units, and build the systems, reporting, and pipeline that let Hermes scale with clarity and control. Qualifications - 6+ years of management experience in a high-volume production environment such as a creative agency, animation studio, or post-production studio. - Experience managing team leads or managers, not only individual contributors. - Hands-on background in production, creative, or post-production, so you understand the craft and the people who do it. - Operationally fluent: comfortable owning workflows, dashboards, reporting, and repeatable systems at scale. - Experience holding quality and consistency across a remote, distributed team working across multiple timezones. - Comfortable working in a technical, AI-driven environment with internal tools. - Strong problem-solving mindset, with the ability to spot drift early and drive practical fixes. - Excellent communication skills, with the ability to keep teams aligned and stakeholders clearly updated. - Proactive, decisive, and comfortable operating in a fast-moving startup mid-restructure. - Fluent English, written and spoken. Requirements - Experience in mobile gaming, playable ads, ad-tech, or performance marketing. - Experience working with internally developed AI tools, not just consumer products like ChatGPT. - Experience working with Product and Tech teams on internal tools, automations, or workflow improvements. Company Description

• Own production operability by debugging complex issues, improving system visibility, and eliminating recurring problems at the source • Own production health for services — from detection through resolution to prevention • Improve mean time to detect (MTTD), mean time to resolve (MTTR), and recurrence rates for issues • Identify systemic issues and eliminate recurring problems through code fixes, architecture improvements, and better operational tooling • Improve observability across services — logs, metrics, and alerting — for faster diagnosis and resolution • Design and improve debugging workflows, runbooks, and internal tooling for engineers • Reduce operational burden by making systems easier to understand, operate, and troubleshoot • Partner closely with product teams to feed production learnings back into design and development • Reduce support and incident load by addressing root causes and improving system design, not just resolving individual issues

Role Description We're looking for a Senior SRE to join our team and help us build and maintain reliable, observable, and scalable infrastructure. You'll work closely with developers, own reliability practices, and contribute to the team's DevOps culture. Qualifications - Linux — confident troubleshooting in terminal, logs, processes, networking basics, resource usage. - Kubernetes / GKE — strong hands-on understanding of workloads, pods, services, ingress/gateway, probes, RBAC, resources, autoscaling, and troubleshooting. - GCP — practical experience with cloud infrastructure, especially around GKE, IAM, networking, load balancing, artifact registry, and production diagnostics. - Docker / Containers — images, registries, runtime debugging, container lifecycle. - Helm — understands Helm releases, values, deployment state, and rollback. - GitOps / FluxCD — able to understand and troubleshoot GitOps deployment flow, drift, image automation, and Git-based rollback. - CI/CD understanding — can investigate failed pipelines and deployment issues; does not need to be the main pipeline builder if DevOps owns that. - Observability — Prometheus, Alertmanager, Grafana; understands metrics, logs, traces, dashboards, alerting, and production monitoring. - Networking fundamentals — DNS, load balancers, ingress, gateways, TLS, routing, firewall/security rules. - SLI / SLO / SLA — can define and apply reliability targets, not just explain the terms. - Incident response — experience with production incidents, rollback, service recovery, RCA/postmortem. - Databases / messaging operational basics — PostgreSQL, Couchbase, Kafka, Elasticsearch/ELK or similar; enough to monitor health, migrations, indexes, topics, and failure signals. - Security / compliance basics — secrets, IAM/RBAC, audit trail, release/change evidence. Requirements - Can assess if a release is technically safe to proceed. - Can define what should be monitored during and after deployment. - Can verify production health after release. - Can prepare or validate rollback plans. - Can lead or support post-release watch. - Can improve runbooks and incident response procedures. - Can identify gaps in dashboards, alerts, deployment checks, and release evidence. - Can work with DevOps without duplicating their ownership. Soft Skills - Ownership and accountability — follows production issues through to closure. - Calm under pressure — can operate clearly during incidents, failed deployments, and rollbacks. - Clear communication — gives concise updates: impact, current action, ETA, risk, decision needed. - Structured troubleshooting — breaks issues down by app, infra, network, database, config, release diff, external dependency. - Risk awareness — can say when a release is risky and explain why. - Collaboration — works well with Dev, QA, Product, Support, Release Manager, and DevOps. - Documentation discipline — maintains runbooks, rollback steps, incident timelines, and operational evidence. - Blameless mindset — focuses on root cause and prevention. - Proactivity — finds missing alerts, dashboards, runbooks, and process gaps before incidents. - Prioritization — separates real production impact from alert noise. Nice To Have - Terraform / IaC experience. - Advanced GCP infrastructure design. - ArgoCD or other GitOps tools. - Advanced database or performance tuning. - Service mesh experience. - On-call rotation experience with PagerDuty/Opsgenie or similar. - Experience facilitating RCA/postmortem sessions. - Betting/gaming domain experience. - Good written English for incident updates, release notes, and audit evidence. - Basic understanding of AI-related concepts: agents, skills, MCP. Responsibilities - Own production reliability practices together with DevOps and engineering teams. - Monitor production health and improve observability. - Support releases, hotfixes, rollback, and post-release watch. - Validate deployment readiness and rollback readiness. - Participate in incident response and RCA/postmortem. - Maintain runbooks, dashboards, alerting rules, and operational documentation. - Ensure release evidence is traceable and audit-ready. - Coordinate with Dev, QA, Product, Support, Release Manager, and DevOps during production events.

Role Description The Amazon Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. The ideal candidate brings strong experience in contact center operations along with hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Strong analytical and problem-solving skills are essential for success in this role. The role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities - Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. - Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. - Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. - Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. - Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. - Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications - 4+ years of overall IT experience with strong exposure to CCaaS environments. - Solid experience in contact center observability, monitoring, and troubleshooting of production systems. - 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. - Practical AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect. - Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency. - Excellent communication and teamwork skills with the ability to collaborate across technical teams. Requirements - Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms (Nice to Have). - Experience with monitoring and observability tools such as Zabbix (Nice to Have). Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.