• The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. • This role is accountable for building and scaling a high-performing Customer Success organization operating under a “One Account, One Owner” model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts. • The Director defines how Customer Success operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. • The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.

Job Description: As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our Public Sector customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: - A trusted advisor who champions customer success and ensures alignment between customer goals and business outcomes. - A proactive, strategic thinker who anticipates customer needs and takes initiative to mitigate risks. - A relationship-builder with strong communication skills and the ability to engage senior technology leaders. - A data-informed professional who uses insights to guide decisions and create measurable impact. - A collaborative teammate who thrives in a dynamic environment and influences change through customer advocacy. What you’ll do: - Drive forward the Client Engagement Model to ensure mutual success for customers and the organization. - Take full accountability for customer accounts throughout the lifecycle — from onboarding through renewal. - Anticipate customer needs, mitigate risk, and ensure a seamless renewal and negotiation process. - Use tools and systems to track and report on customer experience, health, product utilization, and realization of value drivers. - Take timely, corrective actions based on insights to make strategic recommendations that enable customer success. - Inspire and guide customers to adopt best practices and drive change for improved platform utilization. - Predict and forecast risk, renewal, and expansion opportunities within your customer portfolio. Experience you’ll bring: - Proven experience in customer success or a related field (sales, professional services, consulting, or technical enablement). - Experience supporting global enterprise customers across SaaS and On-Premises solutions. - Strong relationship management skills with the ability to engage CTO, CIO, VP of Engineering, and other senior technology leaders. - Understanding of the software development life cycle and related workflows. - Technical aptitude to grasp and articulate complex concepts across development and IT solutions. - Experience working in the public sector. - Ability and willingness to travel up to 25% Requirements: - Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. - Experience with Gainsight and Salesforce.com preferred. - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base + variable range for this role is $104,000- $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1

Job Description: As a Customer Success Specialist, you’ll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle. You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts. Who you’re committed to being: - A proactive relationship-builder who puts the customer’s success at the center of every conversation. - A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality. - A collaborative teammate who works effectively across functions to deliver customer and company goals. - A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals. - A clear, confident communicator who’s comfortable leading conversations via email, phone, and virtual meetings. What you’ll do: - Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission. - Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies. - Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience. - Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes. Experience you’ll bring: - Proven experience renewing customers and identifying expansion opportunities. - Background in business development, sales, or scaled customer success environments. - Track record of success managing a high-volume portfolio using data insights to improve efficiency. - Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings). - Business acumen and analytical ability to address customer situations and drive measurable results. - Experience working with public sector clients - Willingness to travel up to 10%. Requirements: - B2B SaaS experience; familiarity with SaaS renewal motion - Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience. - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base + variable range for this role is $76,000 - $100,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1

Role Description At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization. - Onboard new customers with precision and care, ensuring a smooth, confident transition from sales to active usage. - Own and drive renewals across your portfolio, staying ahead of risks, aligning on value delivered, and ensuring customers are set up for long-term success. - Shepherd users to successful adoption, tailoring onboarding and enablement based on customer personas and use cases (Sales, CS, Support, Project Management, and more). - Drive product value through role-based adoption strategies and scheduled customer success touchpoints. - Partner with customers to define success criteria and key outcomes, aligning CloudExtend usage with their specific KPIs and business goals. - Proactively monitor usage and health metrics in tools like Custify to identify adoption gaps and renewal risks. - Act as a trusted advisor and escalation point, managing issues with urgency and engaging appropriate internal teams. - Conduct Adoption Scorecard evaluations, surfacing key usage trends, feature adoption, and admin engagement. - Identify expansion opportunities (upsell/cross-sell) and collaborate with Sales to grow account value. - Manage a portfolio of customers across different industries, each with unique challenges and priorities. - Maintain visibility and relationships with executive sponsors, admins, and power users. - Champion the voice of the customer, advocating for feature needs and feedback internally. Qualifications - Experience in Customer Success, Account Management, or SaaS Consulting roles. - Proven ability to own the renewal process, forecast risks, and keep accounts healthy and growing. - Light project management skills to keep onboarding timelines, tasks, and customer stakeholders aligned and moving forward. - Confidence using tools like Custify, Salesforce, NetSuite, Excel, Outlook, Google Workspace, Zoom, and Intercom as part of your daily workflow. - Technical fluency—you’re comfortable navigating web apps, understanding customer workflows, and guiding users through basic troubleshooting and in-app steps. - A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment. - Excellent written and verbal communication skills paired with active listening especially over zoom and email. - A detail-oriented mindset and confidence with usage metrics and adoption analytics. - A self-starter attitude: you learn quickly, take initiative, and stay calm and organized in a dynamic environment. - A team-first attitude and experience collaborating with cross-functional groups. - A customer-centric approach, you advocate for what’s best for the customer and the business with equal enthusiasm. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives and ideas are implemented. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including: - Ten days of vacation (starting year one). - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities. Company Description CloudExtend is a nimble, high-impact division within Celigo. We move fast, experiment often, and are deeply committed to customer outcomes. Our Customer Success team plays a critical role in making sure our users not only retain—but expand. As a CSM here, you’re more than support—you’re a strategic driver of value and an advocate for change. - Celigo is proud to be a 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. - Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year. - Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. - Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.