NORY

• You’ll own the mobile platform end to end, from working out what’s there today to a full production rebuild and everything after it, working closely with product, design and engineers from across the business. • Build for the real world. The app has to hold up on patchy connectivity, old devices and flaky GPS, because for our users, clocking in reliably isn’t optional. • Set up the design system and modular building blocks in React Native, so the team can move fast without cutting corners on UX. • Put AI agents to work in parallel to generate and ship good code quickly. • Grow the build into a platform, owning the quality and pace of the mobile codebase and giving other engineers at Nory a solid base to build on. • Work closely with design and engineering, and stay outward-facing as the core of a small platform team.

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects.

• Build the systems that turn raw restaurant data into real-time insight, helping operators spot opportunities and protect their margins. • Develop embedded analytics that surface the right insight at the right moment inside the product, so operators can act on it without leaving Nory. • Ship enhancements to our forecasting engine, making predictions more accurate and easier to trust, so operators rely on them to plan. • Extend the Insights platform with new capabilities across cost management and business performance, including the move towards dynamic pricing. • Help build a self-serve analytics layer that lets operators explore their own data and understand how the business is performing without needing external tools. • Work on our customer feedback module, where sentiment analysis and automation help brands stay on top of their online presence. • Work closely with peers in Product, Design and Engineering to ship quickly and keep our technical standards high as we scale.

Role Description We are seeking a Part-Time Digital Marketing Strategist with a deep understanding of the NYC parenting and education market. This role is ideal for a proactive, analytical thinker capable of developing, analyzing, and refining marketing strategies based on quantifiable data. In this role, you will craft high-quality marketing materials and manage the dynamic needs of our campaigns, all within a flexible, virtual work environment. Qualifications - Demonstrated success in digital marketing within the NYC education and parenting sectors, with a heavy emphasis on data-driven decision-making. - Advanced skills in creating highly engaging multimedia content, backed by a robust portfolio showcasing video production, graphic design, and written copywriting. - In-depth knowledge of the behaviors, trends, and priorities unique to the NYC parenting community. Requirements - Develop and refine a data-driven customer acquisition strategy tailored specifically to key segments within the NYC parenting and education markets. - Produce and manage compelling marketing content—including short-form videos, images, and brand narratives—that highlights the transformative impact of our programs. - Implement SEO best practices, conduct comprehensive keyword research, and optimize website content to maximize organic search visibility. - Manage and optimize our digital channels (primarily Instagram and YouTube), continuously evaluating engagement metrics to agilely adjust strategies. - Track and analyze cross-channel campaign performance and SEO effectiveness, translating raw insights into clear strategic roadmaps. Benefits - Compensation: $25 – $40 per hour (dependent on experience and portfolio strength) - Hours: 10–30 hours per week (offers flexibility to fit your schedule) - Location: Remote How to Apply To apply, please submit your application directly to peter@nory.co with the subject line: "Digital Marketing Strategist Application - [Your Name]". Your application must include: - Your updated resume. - Case studies or examples of successful marketing campaigns you have executed in the NYC parenting and education markets. - Documentation of your data-driven results (e.g., conversion growth, engagement rates, ROI metrics). Equal Opportunity Employer NORY, Inc. is a proud equal opportunity employer and values diversity. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other category protected by law.

• Owning the most complex and ambiguous problems across product and platform, bringing structure, clarity and momentum where the path forward is not yet obvious • Shaping technical and product direction in partnership by helping define pragmatic approaches, sequencing work effectively, and influencing roadmaps through strong engineering judgment • Driving cross-team alignment and execution on initiatives that cut across squads • Raising the effectiveness of other engineers through technical leadership, decision-making guidance, hands-on problem-solving, and clear communication during delivery • Improving the overall system by identifying opportunities across architecture, reliability, developer experience

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects.

• Instagram Strategy & Growth: Develop, curate, and manage a structured, high-impact Instagram content calendar. Intentionally grow our followers and engagement metrics, focusing heavily on community impact rather than just vanity metrics. • Video-First Content Creation (Primary Focus): Produce, shoot, and edit highly engaging Reels that capture both the emotional energy and the educational depth of our STEM programs. Optimize all short-form video content for reach, watch time, and retention. • Visual & Written Storytelling: Write compelling, human-centric captions that connect our core values (resilience, inquisitiveness, empathy) to what parents care about most. Turn technical curriculum themes into accessible, weekly narratives. • Basic Graphic Design: Design clean, simple, and brand-consistent static graphics or carousels when needed to support announcements or educational content. • Performance Tracking & Analytics: Track weekly engagement metrics, saves, shares, and DM inquiries. Interpret data trends to continuously iterate and pivot our content strategy.

• Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty. • Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. • Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support (e.g., tailored newsletters, family outreach). • Oversee customer-related administrative duties, including data entry, operational reporting, and assisting with student programming and scheduling. • Lead strategic initiatives such as partnership development, community events, enrollment optimization, and cross-functional process improvements.

• Create streamlined automation solutions using Airtable and Zapier for core program management workflows, including attendance tracking, staffing charts, and performance-based KPIs. • Proactively audit and troubleshoot existing workflows to ensure zero operational downtime. • Collaborate across various departments to identify manual bottlenecks and design scalable automation opportunities. • Build and maintain comprehensive, clear documentation for all active workflows, databases, and automation logic. • Provide training and technical support to internal team members to ensure smooth adoption of automated systems. • Stay current with emerging automation trends, features, and third-party integrations to continuously improve company operations.

Role Description This remote role supports NORY’s summer camp permitting process during a medical leave transition, ensuring all NYC Department of Health (NYC DOH) submissions, renewals, and inspections remain on track for the upcoming camp season. NORY is seeking a highly organized and detail-oriented Permits Coordinator to support the summer camp permitting process. This role focuses on coordinating and executing all tasks related to obtaining and maintaining summer camp permits through the New York City Department of Health (NYC DOH) & FDNY. The coordinator will also have the opportunity to extend into the summer months to assist with compliance tracking and camp inspections. Key Responsibilities - Support the full permit application cycle for approximately 8 individual summer camp locations. - Prepare and submit required NYC DOH forms and documentation. - Track submission statuses, inspection schedules, and communication with DOH representatives. - Maintain accurate digital records of all permit-related documents and correspondence. - Communicate updates and requests to internal teams (Site Directors, Operations, and Leadership). - Assist in organizing required compliance materials for DOH inspections (e.g., medical logs, staff forms, site documentation). - Provide ongoing administrative and logistical support during permit review and inspection periods. - (Optional Extension) During the summer season, collaborate with Site Directors and camp staff to ensure continued compliance and assist in addressing DOH requirements as well as assisting Site Directors with inspections. Additional tasks may include communicating with NYC DOH & OATH for possible summons results & attendance. Qualifications - Strong organizational and communication skills with high attention to detail. - Experience managing deadlines and document-heavy processes. - Proficiency with Google Workspace (Docs, Sheets, Drive) and communication tools like Slack or Monday.com. - Ability to work independently and collaborate with cross-functional teams. - Interest in education, operations, or summer camp management a plus. Schedule & Compensation - Training period: April 2026 (flexible, part-time). - Active coverage period: April-August 2026, with possible extension. - Schedule: Approximately 15-30 hours per week, flexible within standard business hours and dependent on seasonal needs. - Compensation: $20-25/hr. Commensurate with experience. Company Description NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders.