NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. We nurture purposeful problem solvers by helping 3-12-year-old children cultivate resilience, inquisitiveness, and empathy. Discover our vibrant camp atmosphere: bit.ly/noryi Watch our Summer Camp Video: bit.ly/noryvideo1
Customer Happiness Representative
Location
Worldwide
Posted
12 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Happiness Representative
NORY
Role Description NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. Responsibilities: - Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. - Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. - Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. - Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. - Collaborate with cross-functional teams to meet customer needs and drive process improvements. - Assist with special projects to support the customer happiness team, such as research or system development projects. Qualifications - Empathetic problem solver with excellent written and verbal communication skills. - Skilled at building long-term relationships and proactive in improving processes. - Purposeful and driven, passionate about achieving results and making an impact. - Positive attitude, solution-oriented mindset, and accountable in commitments. - Open to feedback, continuously learning, and a team player who values empathy and compassion. Requirements - Hours: 10-30 hours per week, Weekend partial availability preferred. - Compensation: $20 per hour. Company Description
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