NexRep delivers world-class customer service and sales solutions with a network of highly skilled home-based agents.
Quality Specialist
Location
Maine
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Quality Specialist
NexRep, LLC
• Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent contractors • Identify trends and work with certification and operations teams • Monitor agents in real time or after the fact • Review contacts for customer satisfaction • Provide recommendations for client’s quality scorecard • Participate in calibration sessions with NexRep's client • Provide feedback to NexRep certification and operations team • Review customer satisfaction data to identify trends • Facilitate town hall sessions for independent contractors
Job Requirements
- Proficiency in Microsoft Office 365, including strong Excel skills
- Ability to collaborate effectively with other team members
- Ability to provide constructive feedback to agents
- Attention to detail
- Strong decision-making skills
- Ability to work independently
Benefits
- NexRep provides equal employment opportunities
- Prohibits discrimination and harassment of any type
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